Make work better. Our procedural instruction and RACE-approved content shows you real patients being treated at DoveLewis Animal Hospital in Portland, Oregon. Once you're part of AtDove, you're always in. Take your individual account wherever you go, as you advance your career. You'll have a record of all the procedures you've viewed and quizzes you've completed.

  • Handling Client Complaints

    15 Views - 0 Comments Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team shoul...
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  • Barriers to Effective Communication

    215 Views - 0 Comments We may think that our communication style is crystal clear, but is it? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how we can minimize the barriers that h...

    4 min 6 sec

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  • De-Escalating Clients in a Busy Lobby

    125 Views - 0 Comments Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips...

    3 min 49 sec

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  • Preparing for a Snake Physical Exam

    340 Views - 0 Comments Snakes can be easily stressed, and are sensitive to oils on our skin such as lotions and perfumes. Learn from Senior Technician Supervisor and CVT, Sarah Harris, about how to safely prepare for a snake ex...

    3 min 31 sec

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  • Cleaning an Isolation Exam Room

    208 Views - 0 Comments An isolation exam room needs to be treated with extra care to ensure that containments are not spread between patients. Learn from Megan Urton, Technician Assistant Manager, about how to safely clean an i...

    4 min 40 sec

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  • Assembling a Simple Major Pack

    247 Views - 0 Comments Getting instruments cleaned, sterilized, and organized is crucial in any veterinary hospital. Learn from Bobbie Lucas, Surgery Technician Assistant, about the correct way to assemble a simple major pack....

    9 min 53 sec

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  • Why We Stay Open

    317 Views - 0 Comments We learned recently that some local emergency hospitals are sending their patients to DoveLewis in an attempt to manage their own caseloads. We get it—when you combine factors like a national hiring short...
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  • Glo Germ: A Staff Training Tool

    360 Views - 0 Comments Here at DoveLewis, we take all things cleaning very seriously. It’s important that every staff member is up to date on our latest cleaning protocols. While it can be time consuming to spend time with each...
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  • Cidex Sterilization

    175 Views - 0 Comments Katy Collins, TA, reviews how to use safely use Cidex disinfectant products for sterilizing hospital equipment. Note – Cidex should only be used after equipment has gone through standard cleaning proce...

    2 min 22 sec

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  • Passive Range of Motion

    426 Views - 0 Comments Passive range of motion (or PROM) is an important step to include in the treatment of ICU patients. Learn from CVT, Emily Dascalos, and staff dog, Ollie, who is recovering from a hemilaminectomy, about th...

    4 min 26 sec

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  • Surgical Management of Chylothorax

    189 Views - 0 Comments Chylothorax is a primary (idiopathic) or secondary condition where chyle accumulates in the pleural space. Andrea Sundholm, DVM, DACVS-SA, will discuss the typical signalment and clinical signs, etiology,...

    53 min 44 sec

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  • Current Concepts in Clinical Nutrition

    440 Views - 0 Comments Nutrition intersects all types of clinical conditions including cognitive dysfunction, heart disease, hyperthyroidism, renal disease, atopic conditions and cancer. Join Ladan Mohammad-Zadeh DVM, DACVECC i...

    45 min 3 sec

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  • Total IV Anesthesia

    536 Views - 0 Comments The accepted best practice for anesthesia has been to induce the patient with and injectable drug, intubate, and maintain on inhalant anesthetics. The alternative to this is total IV anesthesia or TIVA....

    33 min 49 sec

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  • Celebrating the Holidays Without Your Animal Companion

    349 Views - 0 Comments As the holidays are approaching, Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program, reviews ways that you can honor your pet during the holiday season. These tips can al...
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  • Non-Rebreather Circuit Set Up

    794 Views - 0 Comments Senior Technician Supervisor and CVT, Sarah Harris, goes through an in depth review and demonstration of setting up a non-rebreather circuit.

    4 min 4 sec

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  • Special Stones: Urate and Cystine Urolithiasis

    415 Views - 0 Comments Urate Urolithiasis: Urate-containing uroliths are the third most common urolith in dogs and cats. They comprise about eight percent of submissions for dogs and about five percent for cats. Formation...
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  • Shar Pei Fever

    679 Views - 0 Comments Ladan Mohammad-Zadeh, DVM, DACVECC, reviews diagnosis and management of chronic Shar Pei fever.

    3 min 41 sec

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  • Feline Radiology Diagnosis of Bates Bodies

    653 Views - 0 Comments Alan Lipman, DVM, DACVR reviews radiographs of a feline patient with a three-day history of hematuria.

    2 min 13 sec

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  • When the Unblocking Gets Tough

    913 Views - 0 Comments Feline urethral obstruction is a common complication of feline lower urinary tract disease.  Approximately 12% of cats have metabolic derangements, which along with severe dehydration can cause patie...
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  • The Mentally Altered Diabetic

    789 Views - 0 Comments When a mentally altered patient arrives at any veterinary hospital, there is often little information available that might direct a veterinarian down the path toward a diagnosis. Learn from Christy Michae...

    58 min 55 sec

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  • The Post-Conference Zoomies

    343 Views - 0 Comments Zoomies: when your dog runs around the house like crazy- jumping on the couch, running up or down the stairs, and all over the house. It usually ends with them falling to the floor, panting li...
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  • Amikacin Precautions

    675 Views - 0 Comments Megan Brashear, CVT, VTS (ECC), discusses the precautions that should be taken with Amikacin.

    2 min 32 sec

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  • Rat Bait - What’s Not to Love?

    965 Views - 0 Comments Anticoagulant rodenticide toxicity represents that rare gem in realm of canine toxicities: a toxin for which there is both a rapid, bedside diagnostic test and an antidote. Even severely affected clinical...
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  • Zinc Induced Hemolytic Anemia in a Dog

    694 Views - 0 Comments An 8 kg, 2 year old male neutered Boston Terrier presented to the general veterinarian with a one week history of lethargy and decreased appetite and a two day history of pigmenturia.  The owne...
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  • The Curious Incident of the Lost Cephalic Catheter

    1,765 Views - 0 Comments A 6-year-old male neutered German Shepherd dog, named Chief, presented on emergency for acute onset of vomiting and restlessness. Initial diagnostics were consistent with gastric dilation and volvul...
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  • Rat Tail Vein Blood Draw

    964 Views - 0 Comments Emily Chryst, CVT, walks through the steps for sampling blood from a rodent tail.

    2 min 27 sec

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  • Providing Value to Your Clients

    330 Views - 0 Comments Providing value starts before a client even makes contact with your practice. Learn from Cheryl Latta, Human Resources Manager at DoveLewis, about what clients actually value at your clinic and ways to im...

    51 min 58 sec

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  • The Changing Veterinary Client

    266 Views - 0 Comments Client needs are shifting. Learn from Ron Morgan, DoveLewis CEO, about trends and the upcoming changes in customer service. This course has been approved by the Certified Veterinary Practice Manager...

    50 min 16 sec

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  • Finding Balance: Managing and Coaching

    351 Views - 0 Comments What is coaching, and how is it different than managing? Learn from Christy Michael, BVMS, about the importance of integrating a coaching mentality into your practice. This course has been approved b...

    52 min 1 sec

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  • Treating Employees as Clients

    402 Views - 0 Comments Chief Administrative Officer, Monica Maxwell, SPHR, SHRM-SCP discusses how employee well-being and engagement make a large impact on your hospital. Monica also reviews strategies for managing millennials...

    50 min 50 sec

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  • Workplace Bullying

    1,317 Views - 0 Comments Bullying between staff members can be hard to identify. Learn from Cheryl Latta, DoveLewis Human Resources Manager, about how to recognize bullying behaviors and prevent it from happening.

    4 min 52 sec

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  • Talent Wars: How to Attract and Retain Talent

    1,040 Views - 0 Comments The job market has changed. Certified Veterinary Technicians are difficult to find and retain. In this article, Monica Maxwell discusses why CVT recruiting is so difficult and strategies to help clinics a...
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  • Staff Transition to Management: Part II

    576 Views - 0 Comments Continuing from Staff Transition to Management: Part I, Cheryl Latta, DoveLewis Human Resources Manager, reviews common difficulties that new managers face and tips for making the most of your new promoti...
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  • Staff Transition to Management: Part I

    781 Views - 0 Comments Cheryl Latta, DoveLewis Human Resources Manager, talks about the difficulties that can come with a promotion to management, and tips for handling new responsibilities.

    3 min 28 sec

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  • Crash Course in Vehicular Trauma

    2,200 Views - 4 Comments Josh Cruz, DVM, reviews how to triage, assess, and treat hit by car traumas. This talk is specifically RACE-approved for 1 DVM or Technician CE credit. Download Lecture Notes

    1 hour 16 min

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  • Hyperadrenocorticism: Diagnosis and Treatment

    1,046 Views - 0 Comments Barbara Davis, DVM, DACVIM, reviews Cushing’s disease symptoms and management. This talk is specifically RACE-approved for .5 DVM or Technician CE credit. Download Lecture Notes

    47 min 35 sec

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  • Clearing the Air on Spontaneous Pneumothorax

    785 Views - 0 Comments A five year old male castrated Great Dane was referred to DoveLewis for emergency stabilization after being diagnosed with a severe pneumothorax. The day before, the patient has started coughing...
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  • Peritoneal Dialysis

    584 Views - 0 Comments Erika Loftin, DVM, DACVECC, discusses the indications, complications, and administration of peritoneal dialysis for a patient in the ICU.

    4 min 46 sec

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  • Long Term Ventilation

    1,101 Views - 3 Comments Megan Brashear, VTS (ECC), talks about the in-depth nursing care required for veterinary patients on long-term ventilation in the ICU including recumbent patient care, oral care, and endotracheal tube car...

    6 min 11 sec

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  • Ordering A Urine Culture

    643 Views - 0 Comments Christy Michael, BVMS, discusses what warrants sending out a urine culture and sensitivity, and some of the disease processes that go along with urinary tract infections.

    2 min 33 sec

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  • When to Refer to Rehabilitation

    417 Views - 0 Comments Mandi Blackwelder, DVM CCRP, discusses how to determine patients to refer to rehabilitation and when.

    4 min 42 sec

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  • Applying Ocular Medication - Canine

    1,509 Views - 2 Comments Megan Brashear, CVT, VTS (ECC) walks through the steps of applying ocular medication to a dog. Review how to restrain, and the abbreviations used in prescription instructions.

    1 min 17 sec

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  • Rattlesnake Envenomation

    544 Views - 4 Comments Puncture wounds, swelling, and pain are all symptoms that present after a rattlesnake bite. Learn from Ladan Mohammad-Zadeh, DVM, DACVECC about the different treatment options and the importance of pain m...

    7 min 7 sec

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  • When Good Organs Go Bad – Pancreatitis

    1,817 Views - 0 Comments The pancreas lives in the cranial abdomen close to the stomach and duodenum. With a right and left limb, this organ plays both endocrine and exocrine roles and is vital to nutritional function. The pancre...
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  • Direct Arterial Pressure Monitoring

    1,384 Views - 0 Comments Kristin Spring, CVT, VTS (Anest), explains the calibration, use, and care of a direct arterial blood pressure system. Download Instructions

    1 min 36 sec

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  • Temporary Tube Thoracostomy

    808 Views - 2 Comments Ladan Mohammad-Zadeh, DVM DACVECC, walks us through placing an indwelling thoracostomy tube.

    7 min 5 sec

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  • Intraosseous Catheter Placement

    1,793 Views - 0 Comments Although a seemingly intimidating procedure, intraosseous (IO) catheter placement is a wonderful tool in the arsenal of emergency medicine practitioners. It is useful in rapid placement during shock...
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  • Communicating Discharge Instructions with Clients

    2,065 Views - 4 Comments Senior Technician Supervisor and CVT, Sarah Harris, joins Training Specialist and CVT, Jessica Waters, to review the process for communicating effective discharge instructions with clients. Using the exam...

    4 min 9 sec

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  • Surgical Site Infection and Surveillance

    1,581 Views - 0 Comments Coby Richter, DVM, DACVS, walks through a review of surgical complications caused by bacterial infections, and how to prevent them. This talk is specifically RACE-approved for 1 DVM or Technician CE cr...

    1 hour 6 min

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  • Is My Rat Choking?

    623 Views - 0 Comments This morning I had quite the scare! One of my rats did not come to greet me, and I found her lying toward the back of her cage. I picked her up and could see something was wrong. I pu...
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