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Make work better. Our procedural instruction and RACE-approved content shows you real patients being treated at DoveLewis Animal Hospital in Portland, Oregon. Once you're part of AtDove, you're always in. Take your individual account wherever you go, as you advance your career. You'll have a record of all the procedures you've viewed and quizzes you've completed.
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Exploring Pulmonary Hypertension
105 Views - 0 Comments An 11-year-old, female spayed mixed breed dog was referred to cardiology for two episodes of syncope. Her owners reported an occasional cough and a slowly decreasing activity level and appetite over... -
Heartworm Treatment and Melarsomine Injection
230 Views - 0 Comments We know how important it is to remind owners to keep their pets on year round heartworm prevention, but what happens when a pet actually has heartworms? Veterinary Cardiologist Caryn Reynolds, DVM, DACVIM...4 min 18 sec
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Hypertrophic Cardiomyopathy: An Overview
365 Views - 0 Comments Hypertrophic Cardiomyopathy (or HCM) is a common disease affecting cats. DoveLewis Cardiologist Caryn Reynolds, DVM, DACVIM (cardiology) reviews common symptoms, diagnosis, and medical management.5 min 34 sec
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Placing a Holter Monitor
169 Views - 0 Comments A Holter monitor (also called an ambulatory electrocardiography device) is a noninvasive method of assessing the heart's rhythm. Jaclyn Benglian, CVT, reviews how to assemble a Holter monitor for patients...5 min 30 sec
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Small Animal Ultrasound: The Big 5
211 Views - 0 Comments Diagnostic sonography has proven to be a front line diagnostic for small animal patients. DoveLewis Radiologist Alan Lipman, DVM, DACVR, reviews factors to take into account to increase diagnostic yield w...50 min 1 sec
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RACE - 1 Credit
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Breaking the "Sink or Swim" Mentality
257 Views - 1 Comments Creating a training structure is a tedious, time consuming process, but it saves time and provides value for both you and your staff in the long run. Learn from Chief Administrative Officer Monica Maxwel...50 min 29 sec
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VHMA - 1 Credit
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Treating Proptosis with Temporary Tarsorrhaphy
277 Views - 0 Comments Proptosis is a protrusion of the globe from the boney orbit. It most commonly results from trauma to the head or neck. The degree force necessary to result in proptosis varies depending on the... -
Hemolyzed Blood and Hematuria
834 Views - 0 Comments Do you know what your patients’ blood is telling you? Learn from Megan Brashear, CVT, VTS (ECC), about identifying hemolyzed blood samples.1 min 52 sec
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Reducing Turnover by Increasing Engagement
271 Views - 0 Comments The country is dealing with record low unemployment rates. Economically and for the citizens of the US, this is positive news. For employers it does make hiring and retention more challenging.... -
Coping with Grief and Loss
457 Views - 0 Comments How does grief differ when a pet is lost due to old age versus a sudden tragedy? Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program, reviews how clients may feel and react afte... -
Open Chest CPR
862 Views - 0 Comments You’ve just completed external chest compressions with no response, now what? Learn from DoveLewis Critical Care Specialist Ladan Mohammad-Zadeh, DVM, DACVECC, about how to enter the chest to begin cardia...7 min 50 sec
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Open Chest CPR - Advanced Methods
401 Views - 0 Comments Open chest CPR is a difficult and hard to practice procedure. Learn from DoveLewis Critical Care Specialist Ladan Mohammad-Zadeh, DVM, DACVECC, about a few advanced ways to attempt to revive a patient....5 min 55 sec
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Ask the Right Questions
1,390 Views - 0 Comments We’ve all had the thought after working with a client-- why didn’t you mention this earlier? Why am I just hearing about this now? This would have been nice to know an hour ago… While it may be easy to... -
Working Well Under Pressure
1,103 Views - 1 Comments Pressure and stress are factors that play a role in our jobs, everyday. Join Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, to learn about ways to manage pressure in any posi...3 min 30 sec
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Email Etiquette- Do’s and Don’ts
512 Views - 0 Comments There are a lot of ways to communicate these days. Phone calls, text messages, instant messages, email, direct mail-- the list goes on. While it’s important to note how your clients prefer to be communica... -
Personality Types and Common Communication Mistakes
563 Views - 0 Comments A client’s personality can have a big impact on their communication style. Join Sarah Parker, CMA(AAMA), from the Medical Society of Metropolitan Portland, to learn about the different personality types,...8 min 35 sec
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Communication in Crisis: What Clients Go Through in an Emergency
1,127 Views - 2 Comments Pet emergencies occur every minute of every day – but for our clients it is a singular monumental event. Pets are, in fact, family. They are family that like to eat socks, brawl in the street, enjoy... -
Resources for Seamless Client Communication
383 Views - 0 Comments Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metro...4 min 53 sec
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Handling Client Complaints
725 Views - 0 Comments Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team shoul... -
Barriers to Effective Communication
1,066 Views - 0 Comments We may think that our communication style is crystal clear, but is it? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how we can minimize the barriers that h...4 min 6 sec
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De-Escalating Clients in a Busy Lobby
581 Views - 0 Comments Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips...3 min 49 sec
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Preparing for a Snake Physical Exam
969 Views - 0 Comments Snakes can be easily stressed, and are sensitive to oils on our skin such as lotions and perfumes. Learn from Senior Technician Supervisor Sarah Harris, CVT, VTS (ECC) about how to safely prepare for a sn...3 min 31 sec
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Cleaning an Isolation Exam Room
903 Views - 2 Comments An isolation exam room needs to be treated with extra care to ensure that containments are not spread between patients. Learn from Megan Urton, Technician Assistant Manager, about how to safely clean an i...4 min 40 sec
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Assembling a Simple Major Pack
733 Views - 1 Comments Getting instruments cleaned, sterilized, and organized is crucial in any veterinary hospital. Learn from Bobbie Lucas, Surgery Technician Assistant, about the correct way to assemble a simple major pack....9 min 53 sec
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Why We Stay Open
856 Views - 0 Comments We learned recently that some local emergency hospitals are sending their patients to DoveLewis in an attempt to manage their own caseloads. We get it—when you combine factors like a national hiring short... -
Glo Germ: A Staff Training Tool
992 Views - 0 Comments Here at DoveLewis, we take all things cleaning very seriously. It’s important that every staff member is up to date on our latest cleaning protocols. While it can be time consuming to spend time with each... -
Cidex Sterilization
445 Views - 0 Comments Technician Assistant, Katy Collins, reviews how to use safely use Cidex disinfectant products for sterilizing hospital equipment. Note – Cidex should only be used after equipment has gone through stand...2 min 22 sec
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Passive Range of Motion
1,105 Views - 0 Comments Passive range of motion (or PROM) is an important step to include in the treatment of ICU patients. Learn from CVT, Emily Dascalos, and staff dog, Ollie, who is recovering from a hemilaminectomy, about th...4 min 26 sec
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Surgical Management of Chylothorax
478 Views - 0 Comments Chylothorax is a primary (idiopathic) or secondary condition where chyle accumulates in the pleural space. Andrea Sundholm, DVM, DACVS-SA, will discuss the typical signalment and clinical signs, etiology,...53 min 44 sec
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RACE - 1 Credit
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Current Concepts in Clinical Nutrition
943 Views - 0 Comments Nutrition intersects all types of clinical conditions including cognitive dysfunction, heart disease, hyperthyroidism, renal disease, atopic conditions and cancer. Join Ladan Mohammad-Zadeh DVM, DACVECC i...45 min 3 sec
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RACE - 0.5 Credits
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Total IV Anesthesia
1,190 Views - 1 Comments The accepted best practice for anesthesia has been to induce the patient with and injectable drug, intubate, and maintain on inhalant anesthetics. The alternative to this is total IV anesthesia or TIVA....33 min 49 sec
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RACE - 0.5 Credits
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Celebrating the Holidays Without Your Animal Companion
601 Views - 0 Comments As the holidays are approaching, Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program, reviews ways that you can honor your pet during the holiday season. These tips can al... -
Non-Rebreather Circuit Set Up
1,565 Views - 2 Comments Senior Technician Supervisor and CVT, Sarah Harris, goes through an in depth review and demonstration of setting up a non-rebreather circuit.4 min 4 sec
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Special Stones: Urate and Cystine Urolithiasis
721 Views - 0 Comments Urate Urolithiasis: Urate-containing uroliths are the third most common urolith in dogs and cats. They comprise about eight percent of submissions for dogs and about five percent for cats. Formation... -
Shar Pei Fever
1,118 Views - 0 Comments Ladan Mohammad-Zadeh, DVM, DACVECC, reviews diagnosis and management of chronic Shar Pei fever.3 min 41 sec
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Feline Radiology Diagnosis of Bates Bodies
978 Views - 0 Comments Alan Lipman, DVM, DACVR reviews radiographs of a feline patient with a three-day history of hematuria.2 min 13 sec
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When the Unblocking Gets Tough
1,565 Views - 0 Comments Feline urethral obstruction is a common complication of feline lower urinary tract disease. Approximately 12% of cats have metabolic derangements, which along with severe dehydration can cause patie... -
The Mentally Altered Diabetic
1,205 Views - 0 Comments When a mentally altered patient arrives at any veterinary hospital, there is often little information available that might direct a veterinarian down the path toward a diagnosis. Learn from Christy Michae...58 min 55 sec
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RACE - 1 Credit
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The Post-Conference Zoomies
507 Views - 0 Comments Zoomies: when your dog runs around the house like crazy- jumping on the couch, running up or down the stairs, and all over the house. It usually ends with them falling to the floor, panting li... -
Amikacin Precautions
906 Views - 0 Comments Megan Brashear, CVT, VTS (ECC), discusses the precautions that should be taken with Amikacin.2 min 32 sec
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Rat Bait - What’s Not to Love?
1,423 Views - 0 Comments Anticoagulant rodenticide toxicity represents that rare gem in realm of canine toxicities: a toxin for which there is both a rapid, bedside diagnostic test and an antidote. Even severely affected clinical... -
Zinc Induced Hemolytic Anemia in a Dog
1,047 Views - 0 Comments An 8 kg, 2 year old male neutered Boston Terrier presented to the general veterinarian with a one week history of lethargy and decreased appetite and a two day history of pigmenturia. The owne... -
The Curious Incident of the Lost Cephalic Catheter
2,426 Views - 0 Comments A 6-year-old male neutered German Shepherd dog, named Chief, presented on emergency for acute onset of vomiting and restlessness. Initial diagnostics were consistent with gastric dilation and volvul... -
Rat Tail Vein Blood Draw
1,345 Views - 0 Comments Emily Chryst, CVT, walks through the steps for sampling blood from a rodent tail.2 min 27 sec
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Providing Value to Your Clients
505 Views - 0 Comments Providing value starts before a client even makes contact with your practice. Learn from Cheryl Latta, Human Resources Manager at DoveLewis, about what clients actually value at your clinic and ways to im...51 min 58 sec
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VHMA - 1 Credit
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The Changing Veterinary Client
402 Views - 0 Comments Client needs are shifting. Learn from Ron Morgan, DoveLewis CEO, about trends and the upcoming changes in customer service. This course has been approved by the Certified Veterinary Practice Manager...50 min 16 sec
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VHMA - 1 Credit
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Finding Balance: Managing and Coaching
508 Views - 0 Comments What is coaching, and how is it different than managing? Learn from Christy Michael, BVMS, about the importance of integrating a coaching mentality into your practice. This course has been approved b...52 min 1 sec
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VHMA - 1 Credit
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Treating Employees as Clients
556 Views - 0 Comments Chief Administrative Officer, Monica Maxwell, SPHR, SHRM-SCP discusses how employee well-being and engagement make a large impact on your hospital. Monica also reviews strategies for managing millennials...50 min 50 sec
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VHMA - 1 Credit
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Workplace Bullying
1,737 Views - 0 Comments Bullying between staff members can be hard to identify. Learn from Cheryl Latta, DoveLewis Human Resources Manager, about how to recognize bullying behaviors and prevent it from happening.4 min 52 sec
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Talent Wars: How to Attract and Retain Talent
1,453 Views - 0 Comments The job market has changed. Certified Veterinary Technicians are difficult to find and retain. In this article, Monica Maxwell discusses why CVT recruiting is so difficult and strategies to help clinics a...
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