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Manager
Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
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Search, filter and sort the hundreds of videos, lectures, blogs and articles so you can find exactly what you’re looking for.
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Blog
Marketing in a New World
Views: 140 - Comments: 0Breaking into a new industry can be tough. And while you may not always (or ever) feel like you have a grasp on the world around you, taking the time to ask questions and learn from your team can make a big impact. Learn from...
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Video
Think Like a Criminal to Catch a Criminal
Views: 174 - Comments: 1No business is immune to the risk of employee fraud, and the results can be especially devastating to small clinics. In this session with Chief Financial Officer Rona Amadon, CPA, learn some of the most common ways to commit occu...
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Blog
A Generation of Changes in Veterinary Medicine
Views: 1,150 - Comments: 0A lot has changed over the last 25 years in veterinary medicine- patient care, perscription drugs, and technology just to name a few. Sharon McDermaid, CVT, has been with DoveLewis for 25 years! And she has seen first hand ma...
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Video
Recruiting in a World of Rising Minimum Wages
Views: 310 - Comments: 2Recruiting for any position is not usually a favorite task among managers – especially in the veterinary field when you may be stuck trying to fill a shift as quickly as possible – even filling it yourself on some days. Learn from...
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Employee Retention: Five Lessons from Exit Interviews
Views: 339 - Comments: 0Exit interviews are a common practice when an employee vacates their job. Often this information is just placed in their employee file and forgotten about, even when we have the best intentions. But what if we really used this inf...
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Blog
My Journey to Vet School
Views: 903 - Comments: 0Continuing education and training can have immense benefits on your longevity and happiness in your career. It impacts the patients you are working with today as well as the patients you will treat tomorrow. In this blog, Anthony...
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Blog
What Pet Loss Support Taught Me
Views: 663 - Comments: 0I attended my first Pet Loss Support Group run by Enid Traisman, MSW, CT in December of 2018. I immediately felt the power of this community resource and felt validated in my own grief by the stories, lessons and experiences of th...
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That Moment When - The Impact of Empathy
Views: 626 - Comments: 0Despite having devices at our fingertips designed to connect you to others in an instant, making connections and building relationships feels harder than ever. Learn from DoveLewis Marketing Director Tess Payne, about the importan...
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Article
Receiving Constructive Criticism
Views: 2,872 - Comments: 1Being open to criticism, good or bad, is vital to being successful in any job. How else are you going to know what to improve on, how to grow, and areas may require more focus? When it comes to receiving criticism, it doesn’t a...
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Video
Stop Talking About Marketing
Views: 474 - Comments: 1People are changing how they make decisions, and figuring out how to reach your customers can be difficult. Learn from DoveLewis Marketing Director Tess Payne, about how to tackle your marketing channels. This course has been a...
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Blog
Talking to Children About Pet Death: Pt 2
Views: 1,197 - Comments: 2Dealing with a pet’s death is hard, and can be even harder when children are involved. Kids may not understand the magnitude of their pet’s illness, the related expenses, or how to assess quality of life. During these times, you c...
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Video
Double Vision
Views: 1,892 - Comments: 3Veterinarians and technicians rely on one another every day to perform their jobs. Learn from Veterinarian Christy Michael, BVMS, and Megan Brashear, CVT, VTS (ECC) about how to improve communication, simplify hospital processes,...
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Blog
Dealing with Guilt
Views: 950 - Comments: 0Guilt is a common feeling among participants in the DoveLewis Pet Loss Support Program. Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program reviews how to help those dealing with feelings of grief after...
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Blog
The "A" Team
Views: 1,460 - Comments: 2Differences in titles and roles in the assistant team allow individuals to specialize in different departments and tasks, emphasizing individual strengths and helping to distribute resources appropriately between departments. Here...
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Blog
5 Ways to Use Peanut Butter in an Animal Hospital
Views: 1,869 - Comments: 0March 1st is National Peanut Butter Lover’s Day, and peanut butter is a commonly used tool here at DoveLewis. To celebrate, we’re sharing 5 facts about peanut butter and 5 ways to use peanut butter in your hospital. 5...
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Video
Breaking the "Sink or Swim" Mentality
Views: 1,138 - Comments: 1Creating a training structure is a tedious, time consuming process, but it saves time and provides value for both you and your staff in the long run. Learn from Chief Administrative Officer Monica Maxwell, SPHR-SPC, about how to...
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Article
Reducing Turnover by Increasing Engagement
Views: 1,668 - Comments: 2The country is dealing with record low unemployment rates. Economically and for the citizens of the US, this is positive news. For employers it does make hiring and retention more challenging. Employees are faced...
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Article
Email Etiquette- Do’s and Don’ts
Views: 2,595 - Comments: 0There are a lot of ways to communicate these days. Phone calls, text messages, instant messages, email, direct mail-- the list goes on. While it’s important to note how your clients prefer to be communicated with, it’s also import...
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Video
Resources for Seamless Client Communication
Views: 1,481 - Comments: 0Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about ho...
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Article
Handling Client Complaints
Views: 2,531 - Comments: 0Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team should be aware of the complaint. While it’...
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De-Escalating Clients in a Busy Lobby
Views: 2,362 - Comments: 0Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips for handling unhappy clie...
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Blog
Why We Stay Open
Views: 1,814 - Comments: 0We learned recently that some local emergency hospitals are sending their patients to DoveLewis in an attempt to manage their own caseloads. We get it—when you combine factors like a national hiring shortage and our pet-friendly c...
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Article
Glo Germ: A Staff Training Tool
Views: 2,603 - Comments: 3Here at DoveLewis, we take all things cleaning very seriously. It’s important that every staff member is up to date on our latest cleaning protocols. While it can be time consuming to spend time with each staff member reviewing ho...
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Blog
Celebrating the Holidays Without Your Animal Companion
Views: 1,189 - Comments: 1As the holidays are approaching, Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program, reviews ways that you can honor your pet during the holiday season. These tips can also be shared with clients who ma...
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Video
Providing Value to Your Clients
Views: 969 - Comments: 0Providing value starts before a client even makes contact with your practice. Learn from Cheryl Latta, Human Resources Manager at DoveLewis, about what clients actually value at your clinic and ways to improve. This course ha...
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Video
The Changing Veterinary Client
Views: 760 - Comments: 0Client needs are shifting. Learn from Ron Morgan, DoveLewis CEO, about trends and the upcoming changes in customer service. This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward...
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Finding Balance: Managing and Coaching
Views: 1,199 - Comments: 0What is coaching, and how is it different than managing? Learn from Christy Michael, BVMS, about the importance of integrating a coaching mentality into your practice. This course has been approved by the Certified Veterinary...
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Video
Treating Employees as Clients
Views: 1,067 - Comments: 0Chief Administrative Officer, Monica Maxwell, SPHR, SHRM-SCP discusses how employee well-being and engagement make a large impact on your hospital. Monica also reviews strategies for managing millennials and the importance of putt...
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Video
Workplace Bullying
Views: 2,906 - Comments: 0Bullying between staff members can be hard to identify. Learn from Cheryl Latta, DoveLewis Human Resources Manager, about how to recognize bullying behaviors and prevent it from happening.
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Article
Talent Wars: How to Attract and Retain Talent
Views: 2,548 - Comments: 0The job market has changed. Certified Veterinary Technicians are difficult to find and retain. In this article, Monica Maxwell discusses why CVT recruiting is so difficult and strategies to help clinics attract and retain the empl...
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Blog
Staff Transition to Management: Part II
Views: 1,424 - Comments: 0Continuing from Staff Transition to Management: Part I, Cheryl Latta, DoveLewis Human Resources Manager, reviews common difficulties that new managers face and tips for making the most of your new promotion. Making th...
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Video
Staff Transition to Management: Part I
Views: 1,785 - Comments: 0Cheryl Latta, DoveLewis Human Resources Manager, talks about the difficulties that can come with a promotion to management, and tips for handling new responsibilities.
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Introducing a Client Liaison Position
Views: 1,642 - Comments: 0Anthony Strode and Cy Torrey, DoveLewis Client Liaisons, discuss the importance of providing great client experiences through their new positions as Client Liaisons. Learn how they are taking customer service to the next level, an...
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Blog
Thank You, and Good Job
Views: 2,459 - Comments: 1Being a veterinarian is exhausting, isn't it? We need to care about so many things! I need to care about that blocked cat whose owners can't afford treatment. I need to care about that dog with pulmonary metastasis whose owners...
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Is Your Hospital Ready for Higher Wages?
Views: 852 - Comments: 0DoveLewis CEO, Ron Morgan, and Chief Administrative Officer, Monica Maxwell, discuss how they are managing minimum wage and decompression at DoveLewis Emergency Animal Hospital.
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Video
Managing Sexual Harassment Claims
Views: 1,031 - Comments: 0Sexual harassment is a topic we all need to be aware of. Learn from Cheryl Latta, Human Resources Manager, about handling sexual harassment in your clinic and how to take appropriate action. Download Interview Template
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Video
Workplace Grief - Making a Memorial Table
Views: 2,288 - Comments: 0March is Wellness Month at DoveLewis! Join Enid Traisman, Pet Loss Support Director, and Chelsea Lincoln, Special Accounts Coordinator, to learn about creating memorial tables to support your colleagues. Download Supplies List...
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Video
Veterinary Interview Prep
Views: 2,343 - Comments: 2Whether you are applying for a position in a new city, or promotion at your current hospital, there are a few tips you should keep in mind. Cheryl Latta, DoveLewis Human Resources Manager, discusses how to make the best impression...
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Managing a 24/7 Facility: How to Survive and Thrive
Views: 2,014 - Comments: 0In this lecture, Monica Maxwell, SPHR, covers the realities of management in a “city that never sleeps” and give tips on how to survive and thrive. This course has been approved by the Certified Veterinary Practice Manager...
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How to Address Mental Health Concerns
Views: 4,000 - Comments: 0Chief Human Resources Officer, Monica Maxwell, and HR Generalist, Cheryl Latta, address culture issues and signs managers should look out for when it comes to burn out and depression.
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Let’s Talk About Suicide Awareness
Views: 2,912 - Comments: 0Live Again co-founder, Eric Snyder, comes to DoveLewis to talk with HR Generalist, Cheryl Latta, about suicide awareness and prevention. Resources mentioned in this video: National Suicide Prevention Lifeline: 1-800-273- TALK...
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Video
Disaster Relief in the Veterinary Community
Views: 2,155 - Comments: 1Natural disasters impact thousands of pets and veterinary hospitals each year. Christy Michael, BVMS, discusses ways to help your local and national veterinary community. Dr. Michael also recommends relief and recovery teams speci...
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Video
Talking to Unhappy Clients on the Phone
Views: 6,787 - Comments: 0Former DoveLewis Client Service Representative, Kaitlyn Sanborn, discusses helpful tips and strategies for talking to unhappy clients over the phone.
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Can You Fire for Free Speech?
Views: 2,800 - Comments: 0DoveLewis CEO Ron Mogan and Chief Human Resources Officer Monica Maxwell discuss the controversial firing of an employee at Google.
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Blog
That's Not My Name
Views: 1,387 - Comments: 0Tell me about a time that you faced a challenge or obstacle in your career. What happened? (Maybe this challenge had to do with running your business, working with a client, or a side of veterinary care that you found particularly...
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Terminations: Breaking up Is Hard to Do
Views: 1,715 - Comments: 0Terminating an employee can be one of the most difficult decisions you as a practice manager or clinic owner have to make. In this session, Monica Maxwell, SPHR, explains why terminating toxic employees is critical to your clinic...
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DoveLewis Phone Room: A Quest for a Quiet Lobby
Views: 2,888 - Comments: 7As a leader at DoveLewis, one of my main focuses is to ensure Dove employees have the tools and resources they need to perform their jobs. Over the last few years, Dove has gone through a tremendous amount of growth. That inc...
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Article
Dog Bite Prevention Week at DoveLewis: Who, When and Why
Views: 7,217 - Comments: 1It’s National Dog Bite Prevention week! As the Safety Manager at DoveLewis, animal bites are always at the front of my proverbial stove. I would like to say that we have a zero bite record, but that would be false. As an emergency...
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April Fools'! Safety Considerations for Dangerous Animals
Views: 5,255 - Comments: 1In this unusual case, Coby Richter, DVM, DACVS, discusses safety tips and best practices when working with potentially dangerous animals.
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Blog
Top Five HR Mistakes and How to Avoid Them
Views: 1,974 - Comments: 0Tell strangers on a plane you are in management and chances are they wrinkle their nose a bit and make a face. Try telling a stranger you’re in HR. They look at you like you announced you are an IRS auditor. Why? Well, to be...
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