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Manager
Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
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Search, filter and sort the hundreds of videos, lectures, blogs and articles so you can find exactly what you’re looking for.
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Article
To Err is Human
Views: 150 - Comments: 0Humans are fallible. Humans make mistakes. And humans are at the core of veterinary medicine. That means that if we engage in the practice of caring for animals, errors will occur. That error might be getting client information wr...
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Implementing Balint Groups
Views: 241 - Comments: 0As veterinary professionals, you take on an emotional burden of distressing situations of your animal patients and clients every day. Balint groups provide a safe environment to discuss with fellow veterinary professionals the str...
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atDove Live Conference
Views: 1,107 - Comments: 5A short-and-sweet conference for busy vetmed pros. Registration is free for atdove members! Enter your promo code using the "Enter promo code" link when you select your ticket.
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Conflict? Nope! Facing Conflict When You’d Rather Avoid It
Views: 634 - Comments: 0Conflict isn’t always an aggressive interaction, and it can take many forms. In this one-hour lecture with Cheryl Latta, DoveLewis Human Resources Manager, learn about the ways that conflict can present itself in the workplace. An...
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Blog
Going Remote: A Look Inside PCC's Veterinary Technology Program
Views: 665 - Comments: 0Making the transition to online learning has become a reality for many schools and universities, and the Rock Creek Campus of Portland Community College is no exception. In this blog, learn from Technician Instructor Laura Harris,...
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Article
Grounding: A Wellness Tool during COVID-19
Views: 1,652 - Comments: 1With the passing of time, there are many different reactions that we may be experiencing as our “new normal” unfolds during the COVID-19 pandemic. One feature that seems to linger is a persistent, low level anxiety that has shifte...
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Article
Journaling: A Wellness Tool During COVID-19
Views: 1,581 - Comments: 0An unexpected outcome of this pandemic has been that it’s changed my days off. This weekend, the general sense of unease that has settled in since the pandemic began was accompanied by something else. Up until a month ago, my time...
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Article
Diaphragmatic Breathing During COVID-19
Views: 2,161 - Comments: 0There are many different reactions you may be having during this stressful and uncertain period. One of the frustrating realities of human cognition is that we not only react to the world around us, but we also have internal react...
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Blog
Holding on to Empathy During the COVID-19 Pandemic
Views: 1,450 - Comments: 0It can be hard to remember what life was like before COVID-19. The last month has been a constant rush of news headlines, avoiding those that are closest to you, and frantic lines at the grocery store. But in these times, practici...
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Article
Resilience Strategies During COVID-19
Views: 2,590 - Comments: 0There is a lot that we are trying to contend with during this crisis. For many of us, there’s an underlying sense of urgency and helplessness as we try to find something to control in this surreal, and often uncomfortable, new lan...
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Article
Coping with PPE Shortages: DIY Cloth Face Masks
Views: 1,947 - Comments: 0Current PPE shortages mean finding creative and innovative ways to offer protection for team members. The recommendation for medical staff is to wear N95 respirator masks during COVID-19. These masks are best at catching at l...
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Box Breathing: A Tool for Well-being
Views: 1,551 - Comments: 0While it may seem impossible to take care of yourself in these uncertain times, there are a few simple ways to take a moment for you. A few times throughout the day, try this structured breathing exercise to regain your focus.
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Article
Using Online Reviews as Educational Tools (Part 2): Examples from DoveLewis
Views: 603 - Comments: 0We all have a love-hate relationship with reviews. They can be difficult to read and reply to as a business, especially when they are negative reviews. But the fact is that 90% of consumers read online reviews before visiting a bu...
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Article
Encouraging Clients to Write (Positive) Reviews
Views: 950 - Comments: 0Have you ever interacted with a client who had nothing but wonderful things to say about you and your staff? A few minutes later, they walk out the door leaving you wondering how you could have asked them to share their experience...
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Video
Tips to Make Your Social Media Posts Pop
Views: 496 - Comments: 0There are a few simple ways to make your social media content stand out from the rest. Learn from Brand Marketing Specialist Molly Laird, about how you can engage with your followers in a meaningful way.
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Tools for Simplifying Social Media
Views: 511 - Comments: 0If you're newer to social media, the difference between a post, a tag, a re-tweet, and an impression can be overwhelming. Brand Marketing Specialist Molly Laird discusses a few different tools you can utilize as a business to make...
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Tips for Attention Grabbing Subject Lines
Views: 461 - Comments: 0You've just spent time curating a great email to go out to your clients, but how do you ensure they open it? Review a few quick tips from Marketing Director Tess Payne and Brand Marketing Specialist Molly Laird, about how to ensur...
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Using Online Reviews as Educational Tools (Part One)
Views: 459 - Comments: 0It's easy to dismiss online reviews. But, chances are, you could learn a few things about how the public and your clients are interacting with your clinic. Brand Marketing Specialist Molly Laird and Client Relations Specialist Ren...
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The Importance of Monitoring Online Feedback
Views: 456 - Comments: 0Managing your online reputation can seem like a daunting task. In a few easy steps, learn how to monitor your clinic's online feedback from Marketing Director Tess Payne.
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Responding to Online Feedback
Views: 441 - Comments: 0Online feedback (both good and bad) can be intimidating. Do you write back? What happens if a review is inaccurate? In this video, Marketing Director Tess Payne and Brand Marketing Specialist Molly Laird, review a few quick tips t...
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Utilizing Your Team for Engaging Social Media
Views: 450 - Comments: 0Chances are, your team comes across great stories everyday at their job. Whether it’s a client’s new puppy or a life-saving diagnosis, your customers are likely interested in the work your clinic is doing. Learn from Marketing Dir...
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Promoting Events Using Social Media
Views: 593 - Comments: 0Events are a great way to get in front of the customers you serve every day. And one of the easiest ways to promote events is with social media! Learn from Marketing Director Tess Payne, about how we use social media for advertisi...
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Article
COVID-19 Client and Clinic Resources
Views: 2,455 - Comments: 0With so much information at our fingertips with COVID-19, we wanted to share new procedures we are doing today (though these may change tomorrow) to help protect our staff, clients, and community. Here at DoveLewis, we are being t...
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Article
DIY Sanitizer for COVID-19 Shortages
Views: 2,516 - Comments: 0Many of you may be encountering the same supply shortages we are during the COVID-19 pandemic. You may be encountering a limited supply of hand sanitizer left and may not be able to obtain more in a reasonable time period. So, Dov...
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Article
Well-being During COVID-19
Views: 2,684 - Comments: 0We may be beginning to feel like we have more questions than answers amidst the COVID-19 pandemic. It is not unusual to experience a wide range of thoughts, feelings, and reactions. Some of these reactions may include: Anxie...
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Article
How to Get Started in the World of Social Media
Views: 773 - Comments: 0Social media is a powerful tool to use in your clinic. There are about 3.4 billion active social media users worldwide. With this many people on social media, it is your best opportunity to reach new clients while also building tr...
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Professional Groups in Veterinary Medicine: Combating Compassion Fatigue and Burnout
Views: 2,295 - Comments: 2Although there is a growing awareness of compassion fatigue and burnout in the field of veterinary medicine, most efforts have been focused individual self-care. In a field with widespread moral distress, where isolation only comp...
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Article
Tips for Organizing Staff Resources
Views: 2,321 - Comments: 2Chances are at your clinic, you have about thirty important documents that live in ten different places. Seven of them haven’t been updated in the last three years, half were created by someone who doesn’t work there anymore, and...
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Conflict Management: The Circle of Trouble
Views: 975 - Comments: 0Chances are, your employees are afraid of conflict. And becoming a clinic that embraces healthy conflict is a long process that takes time and patience. Learn from Chief Administrative Officer Monica Maxwell, SPHR, SHRM-SCP, about...
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2019 Year in Review
Views: 1,069 - Comments: 0Another year of learning is in the books! Thanks so much for being a part of the atdove community and making 2019 great. Take a moment to look back on all you've accomplished this year, and what you hope to learn next! See you in...
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Blog
Marketing in a New World
Views: 1,211 - Comments: 6Breaking into a new industry can be tough. And while you may not always (or ever) feel like you have a grasp on the world around you, taking the time to ask questions and learn from your team can make a big impact. Learn from...
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Video
Think Like a Criminal to Catch a Criminal
Views: 867 - Comments: 1No business is immune to the risk of employee fraud, and the results can be especially devastating to small clinics. In this session with Chief Financial Officer Rona Amadon, CPA, learn some of the most common ways to commit occu...
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Blog
A Generation of Changes in Veterinary Medicine
Views: 2,412 - Comments: 0A lot has changed over the last 25 years in veterinary medicine- patient care, perscription drugs, and technology just to name a few. Sharon McDermaid, CVT, has been with DoveLewis for 25 years! And she has seen first hand ma...
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Recruiting in a World of Rising Minimum Wages
Views: 1,021 - Comments: 2Recruiting for any position is not usually a favorite task among managers – especially in the veterinary field when you may be stuck trying to fill a shift as quickly as possible – even filling it yourself on some days. Learn from...
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Employee Retention: Five Lessons from Exit Interviews
Views: 1,095 - Comments: 0Exit interviews are a common practice when an employee vacates their job. Often this information is just placed in their employee file and forgotten about, even when we have the best intentions. But what if we really used this inf...
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Blog
My Journey to Vet School
Views: 1,918 - Comments: 0Continuing education and training can have immense benefits on your longevity and happiness in your career. It impacts the patients you are working with today as well as the patients you will treat tomorrow. In this blog, Anthony...
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What Pet Loss Support Taught Me
Views: 1,275 - Comments: 0I attended my first Pet Loss Support Group run by Enid Traisman, MSW, CT in December of 2018. I immediately felt the power of this community resource and felt validated in my own grief by the stories, lessons and experiences of th...
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That Moment When - The Impact of Empathy
Views: 1,411 - Comments: 0Despite having devices at our fingertips designed to connect you to others in an instant, making connections and building relationships feels harder than ever. Learn from DoveLewis Marketing Director Tess Payne, about the importan...
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Article
Receiving Constructive Criticism
Views: 5,047 - Comments: 2Being open to criticism, good or bad, is vital to being successful in any job. How else are you going to know what to improve on, how to grow, and areas may require more focus? When it comes to receiving criticism, it doesn’t a...
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Video
Stop Talking About Marketing
Views: 1,401 - Comments: 1People are changing how they make decisions, and figuring out how to reach your customers can be difficult. Learn from DoveLewis Marketing Director Tess Payne, about how to tackle your marketing channels. This course has been a...
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Blog
Talking to Children About Pet Death: Pt 2
Views: 1,782 - Comments: 2Dealing with a pet’s death is hard, and can be even harder when children are involved. Kids may not understand the magnitude of their pet’s illness, the related expenses, or how to assess quality of life. During these times, you c...
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Double Vision
Views: 3,433 - Comments: 4Veterinarians and technicians rely on one another every day to perform their jobs. Learn from Veterinarian Christy Michael, BVMS, and Megan Brashear, CVT, VTS (ECC) about how to improve communication, simplify hospital processes,...
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Blog
Dealing with Guilt
Views: 1,710 - Comments: 0Guilt is a common feeling among participants in the DoveLewis Pet Loss Support Program. Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program reviews how to help those dealing with feelings of grief after...
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Blog
The "A" Team
Views: 2,234 - Comments: 2Differences in titles and roles in the assistant team allow individuals to specialize in different departments and tasks, emphasizing individual strengths and helping to distribute resources appropriately between departments. Here...
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5 Ways to Use Peanut Butter in an Animal Hospital
Views: 3,107 - Comments: 0March 1st is National Peanut Butter Lover’s Day, and peanut butter is a commonly used tool here at DoveLewis. To celebrate, we’re sharing 5 facts about peanut butter and 5 ways to use peanut butter in your hospital. 5...
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Breaking the "Sink or Swim" Mentality
Views: 2,010 - Comments: 1Creating a training structure is a tedious, time consuming process, but it saves time and provides value for both you and your staff in the long run. Learn from Chief Administrative Officer Monica Maxwell, SPHR-SPC, about how to...
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Article
Reducing Turnover by Increasing Engagement
Views: 2,662 - Comments: 3The country is dealing with record low unemployment rates. Economically and for the citizens of the US, this is positive news. For employers it does make hiring and retention more challenging. Employees are faced...
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Email Etiquette- Do’s and Don’ts
Views: 4,422 - Comments: 1There are a lot of ways to communicate these days. Phone calls, text messages, instant messages, email, direct mail-- the list goes on. While it’s important to note how your clients prefer to be communicated with, it’s also import...
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Resources for Seamless Client Communication
Views: 2,780 - Comments: 0Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about ho...
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Handling Client Complaints
Views: 4,195 - Comments: 0Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team should be aware of the complaint. While it’...
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