Manager: Managing a practice isn’t easy. You’re constantly pulled in every direction. We offer practical advice on all aspects of your work, plus the tools to train all members of your team.

  • Veterinary Interview Prep

    287 Views - 0 Comments Whether you are applying for a position in a new city, or promotion at your current hospital, there are a few tips you should keep in mind. Cheryl Latta, DoveLewis Human Resources Manager, discusses how t...

    2 min 35 sec

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  • Managing a 24/7 Facility: How to Survive and Thrive

    638 Views - 0 Comments In this lecture, Monica Maxwell, SPHR, covers the realities of management in a “city that never sleeps” and give tips on how to survive and thrive. This course has been approved by the Certified Ve...

    1 hour 13 min

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  • How to Address Mental Health Concerns

    1,398 Views - 0 Comments Chief Human Resources Officer, Monica Maxwell, and HR Generalist, Cheryl Latta, address culture issues and signs managers should look out for when it comes to burn out and depression.

    4 min 37 sec

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  • Let’s Talk About Suicide Awareness

    913 Views - 0 Comments Live Again co-founder, Eric Snyder, comes to DoveLewis to talk with HR Generalist, Cheryl Latta, about suicide awareness and prevention. Resources mentioned in this video: National Suicide Prevention...

    9 min 13 sec

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  • Disaster Relief in the Veterinary Community

    892 Views - 1 Comments Natural disasters impact thousands of pets and veterinary hospitals each year. Christy Michael, BVMS, discusses ways to help your local and national veterinary community. Dr. Michael also recommends relie...

    5 min 22 sec

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  • Talking to Unhappy Clients on the Phone

    2,272 Views - 0 Comments Former DoveLewis Client Service Representative, Kaitlyn Sanborn, discusses helpful tips and strategies for talking to unhappy clients over the phone.

    3 min 36 sec

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  • Can You Fire for Free Speech?

    1,233 Views - 0 Comments DoveLewis CEO Ron Mogan and Chief Human Resources Officer Monica Maxwell discuss the controversial firing of an employee at Google.

    4 min 27 sec

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  • That's Not My Name

    664 Views - 0 Comments Tell me about a time that you faced a challenge or obstacle in your career. What happened? (Maybe this challenge had to do with running your business, working with a client, or a side of veterinary care t...
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  • Terminations: Breaking up Is Hard to Do

    799 Views - 0 Comments Terminating an employee can be one of the most difficult decisions you as a practice manager or clinic owner have to make. In this session, Monica Maxwell, SPHR, explains why terminating toxic employees...

    1 hour 8 min

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  • DoveLewis Phone Room: A Quest for a Quiet Lobby

    1,308 Views - 5 Comments As a leader at DoveLewis, one of my main focuses is to ensure Dove employees have the tools and resources they need to perform their jobs. Over the last few years, Dove has gone through a tremendous amoun...
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  • Dog Bite Prevention Week at DoveLewis: Who, When and Why

    3,455 Views - 0 Comments It’s National Dog Bite Prevention week! As the Safety Manager at DoveLewis, animal bites are always at the front of my proverbial stove. I would like to say that we have a zero bite record, but that would...
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  • April Fools'! Safety Considerations for Dangerous Animals

    2,923 Views - 1 Comments In this unusual case, Coby Richter, DVM, DACVS, discusses safety tips and best practices when working with potentially dangerous animals.

    2 min 6 sec

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  • Top Five HR Mistakes and How to Avoid Them

    944 Views - 0 Comments Tell strangers on a plane you are in management and chances are they wrinkle their nose a bit and make a face. Try telling a stranger you’re in HR. They look at you like you announced you are an IRS audit...
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  • Wellness Month: Year 2

    584 Views - 0 Comments Here I am again: another year down and another wellness month to plan. First off, I have to say this is far less scary than it was last year. Let’s start with last year. What went well? What did sta...
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  • Powdered Glove Ban

    2,233 Views - 6 Comments While I am not excited about transitioning away from gloves that work really well for me in surgery, this shift away from powdered gloves gets my full support. Honestly, I’m surprised it took until 2017 f...
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  • No Experience Required? My First Job in the Veterinary Field

    1,852 Views - 0 Comments As my college graduation was nearing, I knew I needed to look for a job. At the time I was considering graduate school to pursue a career in human medicine, but I didn’t feel ready to go to more school so...
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  • How We Stayed Social in 2016

    3,524 Views - 0 Comments Social media isn’t going away. It’s growing at exponential rates around the world, and this is good news for veterinary medicine! A new avenue to educate clients and create growth opportunities? Yes, plea...
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  • 7 Tips for Happy Pets on Halloween

    1,784 Views - 0 Comments Guest blogger and behavior specialist, Jenn Fiendish, CVT, VTS (Behavior), discusses important things to keep in mind while educating clients this Halloween: We all know the dangers of chocolate and pe...
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  • When Society Labels You a Killer

    2,753 Views - 6 Comments UPDATE: The Quebec Court of Appeal has lifted the temporary suspension of Montreal’s pitbull ban, putting the bylaw into effect. Pit Bulls have recently been all over the news as the target of a contro...
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  • Hiring CSRs: What Do Clinics Look For?

    2,158 Views - 2 Comments Let’s face it. Hiring veterinary staff is challenging. Sure, it depends on the role: Certified / Licensed Technicians are like unicorns these days. You know they exist but you can never find them in...
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  • Keeping Up With Rapid Changes in HR

    1,408 Views - 0 Comments In this lecture, Monica Maxwell, SPHR, discusses the changing laws and trends that all practice managers need to be aware of. This course has been approved by the Certified Veterinary Practice Manager...

    56 min 7 sec

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  • Tiny Talk – Critical Thinking

    5,683 Views - 0 Comments Christy Michael, BVMS, describes critical thinking and why it is such a vital skill for everyone on the veterinary team.

    14 min 33 sec

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  • From CVT to CSR to CVT Again... A Journey

    3,100 Views - 5 Comments I have been a CVT for just over 2 years now, the majority of that time spent in emergency medicine. During a late night in the ER I tried to take on a dog that was just a little too much for me,...
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  • Adopting Special Needs Cats

    2,122 Views - 2 Comments If you have read my previous blogs then you are aware of my addiction to caregiving and that I tried to stop rescuing. I did my best to stop but the special needs cats always pull so hard on my heartstrin...
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  • My Approach to Customer Service: Client Advocacy

    2,171 Views - 0 Comments A few months ago, I was out to dinner and was approached by a woman who seemed to recognize me; she asked if I worked for DoveLewis. I told her that I did, and she then gave me a hug and thanked me for he...
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  • Adapting to the Technician Shortage

    4,825 Views - 14 Comments This year I helped make a decision that caused a considerable amount of strife among the DoveLewis technician staff and even anger and disappointment for a few of my most senior technicians.  No one...
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  • The Gender Pay Gap

    1,691 Views - 0 Comments DoveLewis is comprised of 85% females.  While this is true for most clinics in the veterinary industry, we also have an unusually high number of females in Leadership positions: four of our six top l...
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  • Cleaning Checklists

    5,917 Views - 2 Comments DoveLewis Technician Assistant, Leilani Baker, gives an overview of the cleaning checklists and why this system is important in any hospital. A sample cleaning checklist is available for downloa...

    2 min 9 sec

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  • Hidden Talents of Receptionists

    6,396 Views - 2 Comments This week is “CSR Appreciation Week” at DoveLewis. Client Service Representatives maintain a very important role in the hospital. I worked on the floor as a CSR for a little over a year and I am very exci...
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  • Emergency Preparedness For Your Clinic

    3,190 Views - 0 Comments Safety Manager of DoveLewis, Coby Richter, DVM, DACVS, discusses a few disaster preparedness precautions that we take as a 24-hour facility.

    6 min 10 sec

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  • Word to Your Mother

    1,308 Views - 0 Comments "Word to Your Mother" - Vanilla Ice Monday was a big day for me. For the first time in over three months I was able to collect my mail from my Post Office box. Read along for a bit of context…...
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  • Work Life Integration

    1,431 Views - 0 Comments It is not often that switching out one word for another makes such a big impact on me, but that has happened. Let me explain… I was asked to write this blog on work-life balance. I’m honestly not the best...
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  • Fixer to a Leader

    2,790 Views - 2 Comments CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, team up on this lecture to talk to Managers about the importance of moving away from the “fixing” mentality to become a great leader. This co...

    52 min 47 sec

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  • Is There a Cure for When You’re a Workaholic?

    2,773 Views - 5 Comments Is there a cure when you’re a workaholic? I am a workaholic. I come from a long line of focused, hardworking people who lived their lives with determined energy. And honestly, for many of my ancestors...
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  • Never Stop Learning

    4,173 Views - 8 Comments This is a mantra here at atdove.org. It’s one of the main reasons for the development of this website and why I have spent the last 5 years working to create the videos and articles found here – because I...
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  • Spring Weather Preparedness

    3,617 Views - 0 Comments Spring Has Sprung! Watch Out for Wild Weather! Tornadoes, lightning, floods, rip currents and early season heat - spring dangers rampage across the United States throughout March, April and May. And th...
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  • Client Call Backs

    4,015 Views - 4 Comments Joanie Abrams, CVT, VTS(ECC), discusses how client call backs are performed at the hospital and our philosophy for follow up in the ER.

    1 min 2 sec

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  • How We Keep Our Dogs From Barking

    5,637 Views - 4 Comments We’ve been doing yoga, coloring sheets, having healthy snacks, and taking extra time for ourselves because it’s self-care month at DoveLewis. But there’s one topic that’s got us al...
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  • My Fear of Wellness Month

    2,439 Views - 6 Comments Let’s start with the basics: I’m new to my employer and have been with the company for 90 days. I’ve been put in charge of spearheading Wellness and Self Care Month for our 115 employees. Now the compl...
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  • Wellness Program

    3,248 Views - 1 Comments DoveLewis Wellness Program coordinators Enid Traisman, CT, MSW, and Josey Kinnaman, CVT, discuss the staff benefits of a coordinated hospital wellness program and the steps DoveLewis has taken to improve...

    3 min 54 sec

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  • Be Open to Learning

    1,398 Views - 0 Comments One of the things I’ve personally learned in my 12 years at DoveLewis is how important staff training, education and solid protocols are in building and maintaining a successful veterinary hospital....
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  • Dating at Work

    1,997 Views - 1 Comments DoveLewis Director of Human Resources Monica Maxwell, SPHR, discusses how to handle employees who are dating each other. The topics of consent forms, guidelines for behavior at work, and supervisors datin...

    3 min 49 sec

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  • Art Therapy

    2,883 Views - 0 Comments Enid Traisman, CT, MSW, discusses the benefits of art therapy to veterinary staff, and describes how DoveLewis has instituted art therapy for employees.

    2 min 25 sec

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  • Present Tense

    2,410 Views - 10 Comments It’s a quiz on Facebook. It’s a plot point in every time travel movie. The thought of it might keep you awake at night. Do you want to know the day that you’ll die? Do you want to plan? Have time to trave...
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  • Lowering Inventory Costs

    3,898 Views - 2 Comments Inventory is a large expense and can also be a large loss if it is not monitored properly.  Sales of pharmaceuticals, medical supplies, surgical supplies, and vaccines are a sizable source of reve...
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  • Staff Recruiting

    1,855 Views - 4 Comments Monica Maxwell, SPHR, discusses tips for successful staff recruiting including where to advertise, interviewing tips, and reference checks on potential employees.

    4 min 11 sec

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  • Finding Your Management Strengths

    2,781 Views - 2 Comments Monica Maxwell, SPHR, discusses the strengths and weaknesses of different personality types and how they affect both communication and management. Finding your strengths and recognizing your weaknesses as...

    59 min 47 sec

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  • Patient Confidentiality

    4,874 Views - 1 Comments Client Service Representative at DoveLewis, Kaitlyn Sanborn, and Monica Maxwell, SPHR, discuss the patient confidentiality policy in the hospital and how to go about educating clients to this policy....

    6 min 16 sec

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  • Working Interviews: Why and How

    2,415 Views - 1 Comments Let's face it. Hiring is one of the most important business decisions we make in our practice. We (hopefully) invest quite a bit of time and energy into making the right decision so that we can avoid the...
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  • atdove.org and VHMA: Better Together

    1,463 Views - 0 Comments We're excited to annouce a new partnership with the Veterinary Hospital Managers Association! VHMA is a professional organization that supports veterinary practice managers by offering educational re...
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