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Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
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Video
When Clients Go Too Far: Utilizing Client Grievance Forms
Views: 528 - Comments: 0When working with a client that has concerns or complaints, documentation is more important than ever. Learn from Client Relations Specialist Rena Alexander about how DoveLewis implemented a client grievance form for these situati...
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Managing Negative Reviews During COVID-19
Views: 303 - Comments: 0Online review platforms are a part of veterinary clinics like never before. Learn from Brand Marketing Specialist Molly Laird, and Client Relations Specialist Rena Alexander, about how DoveLewis is managing negative reviews during...
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Video
B.A.R. on the Floor: Expanding Your Window of Tolerance
Views: 935 - Comments: 0In the second video of the B.A.R on the Floor series, Veterinary Well-being Program Director Debrah Lee discusses recognizing ways to expand your window of tolerance. Download Additional Resources
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Blog
Finding Resilience
Views: 936 - Comments: 0DoveLewis Technician Training Specialist Jessica Waters-Miller, CVT, shares her expeirence with grief, and the journey to finding resilience. I remember thinking a few months ago, when I was in the darkest times...
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Managing Stressful Moments
Views: 1,425 - Comments: 0Stressful moments happen every day in veterinary medicine. Learn from Veterinary Well-being Program Director Debrah Lee, LCSW, about coping with these moments no matter where you are.
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Article
Be Here Now
Views: 969 - Comments: 0There are many different reactions that we may be experiencing as our “new normal” continues to unfold during the COVID-19 pandemic. Feeling a little out of control is normal right now. It is an uncomfortable reality. Sometimes...
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B.A.R. on the Floor: An Introduction to Trauma
Views: 973 - Comments: 0In this first video of the B.A.R on the Floor series, Veterinary Well-being Program Director Debrah Lee will discuss the impact of stress and how to develop a greater understanding of it's impact. Download Additional Resources...
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Blog
An Introduction to B.A.R on the Floor
Views: 740 - Comments: 0Over the past few months, our Technician Training team, along with Debrah Lee, our Veterinary Well-being Program Director, and Monica Maxwell, our Chief Administrative Officer, have been working on a new kind of veterinary educati...
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Article
Mission, Vision, and the Houses of Hogwarts
Views: 428 - Comments: 0Author’s Note: I love talking about all-things-Harry-Potter because I believe that words can be magical. But not all magic is good. Recently, J.K. Rawling inflicted pain with her words with misinformed and damaging, transphobic co...
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Blog
Kits for Keeps: Using Technician Training Kits for Ongoing Learning
Views: 907 - Comments: 0We recently published the Level Two Technician Training Kits and are excited to share them with you! We hope this blog will provide some additional information about the purpose of the kits, and how to best utilize them...
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Blog
Level Up with Technician Training Kits
Views: 940 - Comments: 0We recently published the Level Two Technician Training Kits and are excited to share them with you! We released Level One at the end of 2020 and wanted to provide some additional information about the purpose of the kits, and how...
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Video
When (You Think) Your Staff is the Problem: Manager Compassion Fatigue
Views: 512 - Comments: 0In this session with DoveLewis Chief Administrative Officer Monica Maxwell, SPHR, SHRM-SCP, we will discusses manager compassion fatigue and how it appears differently from traditional burnout. Managers will often become resentfu...
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Video
Creating an Internal Process for Patient Aftercare
Views: 953 - Comments: 1Having a clear understanding of responsibilities and tasks is important, especially when it comes to patient aftercare. Learn from DoveLewis Managers Megan Urton and Anthony Strode about how DoveLewis created an internal process t...
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Video
Taking Care of You
Views: 2,235 - Comments: 2Increased patient counts and wait times. Decreased staffing and patience. It’s likely every one of us in the veterinary industry has dealt with compounding stressors over the last year. In this lecture presented by Human Resources...
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Through the Lens of Trauma: Experiences in Veterinary Medicine
Views: 1,997 - Comments: 0This lecture, presented by Chief Medical Officer Shana O'Marra, DVM, DACVECC, and Veterinary Well-being Program Director Debrah Lee, LCSW, will examine the concept of trauma in the veterinary world. Trauma is woven throughout many...
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Blog
Self-Care Part Two: Steps to Create a Self-Care Plan
Views: 1,113 - Comments: 0Learn from Well-being Program Director Debrah Lee, LCSW, about how to create a written self-care plan. Sometimes practicing self-care can feel the least accessible when we need it the most. When we’re feeling stressed...
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Video
The Good, The Bad and the Ugly: Online Criticism and How to Handle It
Views: 639 - Comments: 0With just the click of a button, a client can hurt your feelings, your business, and your team’s wellbeing. Online reputations are more important than ever, so what do you do with a 1-star review or criticism from clients when it’...
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What We Bring Ep. 5: Finding Connection Through Humor with Vet Stickers Founder Emily VanEron
Views: 954 - Comments: 0In the face of the increased challenges in clinic life during the pandemic, technician Emily VanEron has found an unlikely way to find and spread joy in the vetmed community: stickers. Tune in to hear how she started her small bus...
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What We Bring Ep. 3: Dr. Caroline Tonozzi, Volunteer Veterinarian for the Iditarod
Views: 507 - Comments: 0In this episode, Dr. Caroline Tonozzi discusses returning to her alma mater as a professor and her experience as a volunteer veterinarian for the Iditarod in the Alaskan wilderness.
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What We Bring Ep. 2: Flexibility and Finding an Unexpected Path in VetMed with Kaitlyn
Views: 992 - Comments: 0Sometimes our career takes us in surprising directions. In this episode, atdove.org Account Executive Kaitlyn Sanborn discusses how she forged a somewhat unexpected path in vet med. She explains how she went from working at a shel...
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What We Bring: Imposter Syndrome & Client Compassion with Kara
Views: 1,927 - Comments: 0Welcome to What We Bring! In our first episode emergency CVT Kara discusses imposter syndrome, how stress affects our patience at work, finding compassion for clients, and more. Tune in to hear the conversation and an introduction...
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Train Like the Pro's: Implementation of the Technician Training Kits
Views: 1,601 - Comments: 1It’s amazing the amount of knowledge your technicians bring to work every day. Track individual progress and ensure consistency throughout your entire team with the new Technician Training Kits. Learn from DoveLewis Technicians Sa...
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To Err is Human: Bringing Humanity into Medical Error Prevention
Views: 2,764 - Comments: 0This lecture presented by Shana O'Marra, DVM, DACVECC, will explore how to confront medical errors in your practice in a way that leads to growth and productive change. The model of “just culture” will be explained as well as comm...
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Blog
Self-Care Part One: Redefining Your Own Self-Care
Views: 1,981 - Comments: 0Self-care can look a little bit different for everyone. Learn from Well-being Program Director Debrah Lee, about how to reflect on the authentic self-care moments that serve you. Self-care can be so fiddly. I was intr...
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Video
Hogwarts in the Workplace
Views: 998 - Comments: 0In this lecture presented by DoveLewis Marketing Director Tess Payne, we will cover four lessons learned in the Harry Potter series, and how they can be directly translated into a clinic and team environment. We will cover the ben...
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When Everything Is an Exclamation Point: How to Communicate Effectively in Times of High Emotional Stress
Views: 5,097 - Comments: 12020 has been full of uncertainly with both political unrest and COVID. In this lecture, Monica Maxwell, SPHR, SHRM-SCP, will discuss communication in the time of highly emotional stress. When clients and staff are at their breaki...
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How to Get What You Need
Views: 2,170 - Comments: 0This lecture presented by Human Resources Manager Cheryl Latta, will discuss how to communicate in ways which result in your needs being met, as well as how to acknowledge when others need something of you. Cheryl will review how...
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Cultivating Resilience
Views: 2,388 - Comments: 0Resilience helps us to work through challenges and empowers personal growth. Cultivating resilience through intentional effort is essential given the inherent stressors and challenges within veterinary medicine. This lecture prese...
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Article
To Err is Human
Views: 4,082 - Comments: 2Humans are fallible. Humans make mistakes. And humans are at the core of veterinary medicine. That means that if we engage in the practice of caring for animals, errors will occur. That error might be getting client information wr...
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Video
Implementing Balint Groups
Views: 1,485 - Comments: 0As veterinary professionals, you take on an emotional burden of distressing situations of your animal patients and clients every day. Balint groups provide a safe environment to discuss with fellow veterinary professionals the str...
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atDove Live Conference
Views: 2,451 - Comments: 8A short-and-sweet conference for busy vetmed pros. Registration is free for atdove members! Enter your promo code using the "Enter promo code" link when you select your ticket.
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Conflict? Nope! Facing Conflict When You’d Rather Avoid It
Views: 1,895 - Comments: 0Conflict isn’t always an aggressive interaction, and it can take many forms. In this one-hour lecture with Cheryl Latta, DoveLewis Human Resources Manager, learn about the ways that conflict can present itself in the workplace. An...
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Blog
Going Remote: A Look Inside PCC's Veterinary Technology Program
Views: 1,456 - Comments: 0Making the transition to online learning has become a reality for many schools and universities, and the Rock Creek Campus of Portland Community College is no exception. In this blog, learn from Technician Instructor Laura Harris,...
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Article
Grounding: A Wellness Tool During COVID-19
Views: 4,541 - Comments: 1With the passing of time, there are many different reactions that we may be experiencing as our “new normal” unfolds during the COVID-19 pandemic. One feature that seems to linger is a persistent, low level anxiety that has shifte...
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Journaling: A Wellness Tool During COVID-19
Views: 4,210 - Comments: 0An unexpected outcome of this pandemic has been that it’s changed my days off. This weekend, the general sense of unease that has settled in since the pandemic began was accompanied by something else. Up until a month ago, my time...
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Article
Diaphragmatic Breathing During COVID-19
Views: 5,043 - Comments: 0There are many different reactions you may be having during this stressful and uncertain period. One of the frustrating realities of human cognition is that we not only react to the world around us, but we also have internal react...
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Blog
Holding on to Empathy During the COVID-19 Pandemic
Views: 2,865 - Comments: 0It can be hard to remember what life was like before COVID-19. The last month has been a constant rush of news headlines, avoiding those that are closest to you, and frantic lines at the grocery store. But in these times, practici...
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Resilience Strategies During COVID-19
Views: 5,397 - Comments: 0There is a lot that we are trying to contend with during this crisis. For many of us, there’s an underlying sense of urgency and helplessness as we try to find something to control in this surreal, and often uncomfortable, new lan...
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Coping with PPE Shortages: DIY Cloth Face Masks
Views: 3,623 - Comments: 0Current PPE shortages mean finding creative and innovative ways to offer protection for team members. The recommendation for medical staff is to wear N95 respirator masks during COVID-19. These masks are best at catching at l...
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Box Breathing: A Tool for Well-being
Views: 3,107 - Comments: 0While it may seem impossible to take care of yourself in these uncertain times, there are a few simple ways to take a moment for you. A few times throughout the day, try this structured breathing exercise to regain your focus.
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Article
Using Online Reviews as Educational Tools (Part 2): Examples from DoveLewis
Views: 1,450 - Comments: 0We all have a love-hate relationship with reviews. They can be difficult to read and reply to as a business, especially when they are negative reviews. But the fact is that 90% of consumers read online reviews before visiting a bu...
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Encouraging Clients to Write (Positive) Reviews
Views: 2,737 - Comments: 0Have you ever interacted with a client who had nothing but wonderful things to say about you and your staff? A few minutes later, they walk out the door leaving you wondering how you could have asked them to share their experience...
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Tips to Make Your Social Media Posts Pop
Views: 1,263 - Comments: 0There are a few simple ways to make your social media content stand out from the rest. Learn from Brand Marketing Specialist Molly Laird, about how you can engage with your followers in a meaningful way.
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Tools for Simplifying Social Media
Views: 1,214 - Comments: 0If you're newer to social media, the difference between a post, a tag, a re-tweet, and an impression can be overwhelming. Brand Marketing Specialist Molly Laird discusses a few different tools you can utilize as a business to make...
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Tips for Attention Grabbing Subject Lines
Views: 1,085 - Comments: 0You've just spent time curating a great email to go out to your clients, but how do you ensure they open it? Review a few quick tips from Marketing Director Tess Payne and Brand Marketing Specialist Molly Laird, about how to ensur...
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Using Online Reviews as Educational Tools (Part One)
Views: 1,151 - Comments: 0It's easy to dismiss online reviews. But, chances are, you could learn a few things about how the public and your clients are interacting with your clinic. Brand Marketing Specialist Molly Laird and Client Relations Specialist Ren...
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The Importance of Monitoring Online Feedback
Views: 1,056 - Comments: 0Managing your online reputation can seem like a daunting task. In a few easy steps, learn how to monitor your clinic's online feedback from Marketing Director Tess Payne.
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Responding to Online Feedback
Views: 1,046 - Comments: 0Online feedback (both good and bad) can be intimidating. Do you write back? What happens if a review is inaccurate? In this video, Marketing Director Tess Payne and Brand Marketing Specialist Molly Laird, review a few quick tips t...
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Utilizing Your Team for Engaging Social Media
Views: 1,074 - Comments: 0Chances are, your team comes across great stories everyday at their job. Whether it’s a client’s new puppy or a life-saving diagnosis, your customers are likely interested in the work your clinic is doing. Learn from Marketing Dir...
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Promoting Events Using Social Media
Views: 1,189 - Comments: 0Events are a great way to get in front of the customers you serve every day. And one of the easiest ways to promote events is with social media! Learn from Marketing Director Tess Payne, about how we use social media for advertisi...
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