Manager: Managing a practice isn’t easy. You’re constantly pulled in every direction. We offer practical advice on all aspects of your work, plus the tools to train all members of your team.

  • That's Not My Name

    180 Views - 0 Comments Tell me about a time that you faced a challenge or obstacle in your career. What happened? (Maybe this challenge had to do with running your business, working with a client, or a side of veterinary care t...
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  • Terminations: Breaking up Is Hard to Do

    322 Views - 0 Comments Terminating an employee can be one of the most difficult decisions you as a practice manager or clinic owner have to make. In this session, Monica Maxwell, SPHR, explains why terminating toxic employees...

    1 hour 8 min

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  • DoveLewis Phone Room: A Quest for a Quiet Lobby

    570 Views - 4 Comments As a leader at DoveLewis, one of my main focuses is to ensure Dove employees have the tools and resources they need to perform their jobs. Over the last few years, Dove has gone through a tremendous amoun...
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  • Dog Bite Prevention Week at DoveLewis: Who, When and Why

    1,518 Views - 0 Comments It’s National Dog Bite Prevention week! As the Safety Manager at DoveLewis, animal bites are always at the front of my proverbial stove. I would like to say that we have a zero bite record, but that would...
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  • April Fools'! Safety Considerations for Dangerous Animals

    1,534 Views - 1 Comments In this unusual case, Coby Richter, DVM, DACVS, discusses safety tips and best practices when working with potentially dangerous animals.

    2 min 6 sec

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  • Top Five HR Mistakes and How to Avoid Them

    453 Views - 0 Comments Tell strangers on a plane you are in management and chances are they wrinkle their nose a bit and make a face. Try telling a stranger you’re in HR. They look at you like you announced you are an IRS audit...
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  • Wellness Month: Year 2

    338 Views - 0 Comments Here I am again: another year down and another wellness month to plan. First off, I have to say this is far less scary than it was last year. Let’s start with last year. What went well? What did sta...
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  • Powdered Glove Ban

    1,481 Views - 6 Comments While I am not excited about transitioning away from gloves that work really well for me in surgery, this shift away from powdered gloves gets my full support. Honestly, I’m surprised it took until 2017 f...
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  • No Experience Required? My First Job in the Veterinary Field

    1,048 Views - 0 Comments As my college graduation was nearing, I knew I needed to look for a job. At the time I was considering graduate school to pursue a career in human medicine, but I didn’t feel ready to go to more school so...
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  • How We Stayed Social in 2016

    2,061 Views - 0 Comments Social media isn’t going away. It’s growing at exponential rates around the world, and this is good news for veterinary medicine! A new avenue to educate clients and create growth opportunities? Yes, plea...
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  • 7 Tips for Happy Pets on Halloween

    1,078 Views - 0 Comments Guest blogger and behavior specialist, Jenn Fiendish, CVT, VTS (Behavior), discusses important things to keep in mind while educating clients this Halloween: We all know the dangers of chocolate and pe...
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  • When Society Labels You a Killer

    2,007 Views - 6 Comments UPDATE: The Quebec Court of Appeal has lifted the temporary suspension of Montreal’s pitbull ban, putting the bylaw into effect. Pit Bulls have recently been all over the news as the target of a contro...
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  • Hiring CSRs: What Do Clinics Look For?

    1,660 Views - 2 Comments Let’s face it. Hiring veterinary staff is challenging. Sure, it depends on the role: Certified / Licensed Technicians are like unicorns these days. You know they exist but you can never find them in...
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  • Keeping Up With Rapid Changes in HR

    1,035 Views - 0 Comments In this lecture, Monica Maxwell, SPHR, discusses the changing laws and trends that all practice managers need to be aware of.

    56 min 7 sec

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  • Tiny Talk – Critical Thinking

    4,222 Views - 0 Comments Christy Michael, BVMS, describes critical thinking and why it is such a vital skill for everyone on the veterinary team.

    14 min 33 sec

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  • From CVT to CSR to CVT Again... A Journey

    2,360 Views - 5 Comments I have been a CVT for just over 2 years now, the majority of that time spent in emergency medicine. During a late night in the ER I tried to take on a dog that was just a little too much for me,...
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  • Adopting Special Needs Cats

    1,578 Views - 2 Comments If you have read my previous blogs then you are aware of my addiction to caregiving and that I tried to stop rescuing. I did my best to stop but the special needs cats always pull so hard on my heartstrin...
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  • My Approach to Customer Service: Client Advocacy

    1,683 Views - 0 Comments A few months ago, I was out to dinner and was approached by a woman who seemed to recognize me; she asked if I worked for DoveLewis. I told her that I did, and she then gave me a hug and thanked me for he...
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  • Adapting to the Technician Shortage

    4,077 Views - 14 Comments This year I helped make a decision that caused a considerable amount of strife among the DoveLewis technician staff and even anger and disappointment for a few of my most senior technicians.  No one...
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  • The Gender Pay Gap

    1,382 Views - 0 Comments DoveLewis is comprised of 85% females.  While this is true for most clinics in the veterinary industry, we also have an unusually high number of females in Leadership positions: four of our six top l...
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  • Cleaning Checklists

    4,586 Views - 2 Comments DoveLewis Technician Assistant, Leilani Baker, gives an overview of the cleaning checklists and why this system is important in any hospital. A sample cleaning checklist is available for downloa...

    2 min 9 sec

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  • Hidden Talents of Receptionists

    5,695 Views - 2 Comments This week is “CSR Appreciation Week” at DoveLewis. Client Service Representatives maintain a very important role in the hospital. I worked on the floor as a CSR for a little over a year and I am very exci...
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  • Emergency Preparedness For Your Clinic

    2,706 Views - 0 Comments Safety Manager of DoveLewis, Coby Richter, DVM, DACVS, discusses a few disaster preparedness precautions that we take as a 24-hour facility.

    6 min 10 sec

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  • Word to Your Mother

    995 Views - 0 Comments "Word to Your Mother" - Vanilla Ice Monday was a big day for me. For the first time in over three months I was able to collect my mail from my Post Office box. Read along for a bit of context…...
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  • Work Life Integration

    1,211 Views - 0 Comments It is not often that switching out one word for another makes such a big impact on me, but that has happened. Let me explain… I was asked to write this blog on work-life balance. I’m honestly not the best...
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  • Fixer to a Leader

    2,203 Views - 2 Comments CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, team up on this lecture to talk to Managers about the importance of moving away from the “fixing” mentality to become a great leader. The lecture is...

    52 min 47 sec

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  • Is There a Cure for When You’re a Workaholic?

    2,307 Views - 5 Comments Is there a cure when you’re a workaholic? I am a workaholic. I come from a long line of focused, hardworking people who lived their lives with determined energy. And honestly, for many of my ancestors...
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  • Never Stop Learning

    3,744 Views - 8 Comments This is a mantra here at atdove.org. It’s one of the main reasons for the development of this website and why I have spent the last 5 years working to create the videos and articles found here – because I...
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  • Spring Weather Preparedness

    3,259 Views - 0 Comments Spring Has Sprung! Watch Out for Wild Weather! Tornadoes, lightning, floods, rip currents and early season heat - spring dangers rampage across the United States throughout March, April and May. And th...
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  • Client Call Backs

    3,370 Views - 4 Comments Joanie Abrams, CVT, VTS(ECC), discusses how client call backs are performed at the hospital and our philosophy for follow up in the ER.

    1 min 2 sec

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  • How We Keep Our Dogs From Barking

    5,079 Views - 4 Comments We’ve been doing yoga, coloring sheets, having healthy snacks, and taking extra time for ourselves because it’s self-care month at DoveLewis. But there’s one topic that’s got us al...
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  • My Fear of Wellness Month

    2,107 Views - 6 Comments Let’s start with the basics: I’m new to my employer and have been with the company for 90 days. I’ve been put in charge of spearheading Wellness and Self Care Month for our 115 employees. Now the compl...
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  • Wellness Program

    2,707 Views - 1 Comments DoveLewis Wellness Program coordinators Enid Traisman, CT, MSW, and Josey Kinnaman, CVT, discuss the staff benefits of a coordinated hospital wellness program and the steps DoveLewis has taken to improve...

    3 min 54 sec

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  • Be Open to Learning

    1,155 Views - 0 Comments One of the things I’ve personally learned in my 12 years at DoveLewis is how important staff training, education and solid protocols are in building and maintaining a successful veterinary hospital....
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  • Dating at Work

    1,618 Views - 1 Comments DoveLewis Director of Human Resources Monica Maxwell, SPHR, discusses how to handle employees who are dating each other. The topics of consent forms, guidelines for behavior at work, and supervisors datin...

    3 min 49 sec

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  • Art Therapy

    2,362 Views - 0 Comments Enid Traisman, CT, MSW, discusses the benefits of art therapy to veterinary staff, and describes how DoveLewis has instituted art therapy for employees.

    2 min 25 sec

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  • Present Tense

    1,985 Views - 10 Comments It’s a quiz on Facebook. It’s a plot point in every time travel movie. The thought of it might keep you awake at night. Do you want to know the day that you’ll die? Do you want to plan? Have time to trave...
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  • Lowering Inventory Costs

    2,767 Views - 2 Comments Inventory is a large expense and can also be a large loss if it is not monitored properly.  Sales of pharmaceuticals, medical supplies, surgical supplies, and vaccines are a sizable source of reve...
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  • Staff Recruiting

    1,484 Views - 4 Comments Monica Maxwell, SPHR, discusses tips for successful staff recruiting including where to advertise, interviewing tips, and reference checks on potential employees.

    4 min 11 sec

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  • Finding Your Management Strengths

    2,176 Views - 2 Comments Monica Maxwell, SPHR, discusses the strengths and weaknesses of different personality types and how they affect both communication and management. Finding your strengths and recognizing your weaknesses as...

    59 min 47 sec

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  • Patient Confidentiality

    3,609 Views - 1 Comments Client Service Representative at DoveLewis, Kaitlyn Sanborn, and Monica Maxwell, SPHR, discuss the patient confidentiality policy in the hospital and how to go about educating clients to this policy....

    6 min 16 sec

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  • Working Interviews: Why and How

    1,938 Views - 1 Comments Let's face it. Hiring is one of the most important business decisions we make in our practice. We (hopefully) invest quite a bit of time and energy into making the right decision so that we can avoid the...
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  • atdove.org and VHMA: Better Together

    1,167 Views - 0 Comments We're excited to annouce a new partnership with the Veterinary Hospital Managers Association! VHMA is a professional organization that supports veterinary practice managers by offering educational re...
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  • Safety Evacuation Plan

    1,487 Views - 0 Comments DoveLewis Safety Manager, Coby Richter, DVM, DACVS, and Director of Services, Jerry Holder, discuss the annual DoveLewis fire evacuation drill in accordance with OSHA standards. The staff evacuation...

    4 min 20 sec

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  • Just Me and the Cats

    1,577 Views - 0 Comments Growing up, my siblings and I were animal lovers but never had many pets. We had to relocate often due to my dad’s Coast Guard career, and my parents were understandably wary of adding animals to our very...
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  • Tick-Nemesis

    2,943 Views - 6 Comments Jerry had Newman. Harry had Voldemort. I have ticks. I only recently found out ticks are my archenemies. This spring they sent me a formal declaration of war via my dog. It's been rough. Most people...
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  • When to Say Goodbye

    1,726 Views - 1 Comments My recent experience saying goodbye to our pug Lucy led me to the DoveLewis Pet Loss Support Program and Enid Traisman, program director and certified grief counselor. Ron: I work in a building where...
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  • What Leadership Is, and What It Is Not

    1,559 Views - 3 Comments Leadership. It is a simple word with complex meaning. One of the biggest issues I see managers make, new and old, is the assumption that a title automatically dictates the authority of a leader. Anyone wh...
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  • When Things Fall Apart

    1,187 Views - 0 Comments 2014 saw massive change come to the front desk here at DoveLewis. By the end of December we only had three full time Client Service Representatives (CSRs) that had started out at the front desk at the sta...
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  • Failure to Communicate

    1,116 Views - 0 Comments In my now 15 year career in Human Resources almost every workplace problem I encounter comes down to communication.  Communication problems take several forms. Here are my top three. Inc...
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