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  • Article

    To Err is Human

    Views: 150 - Comments: 0

    Humans are fallible. Humans make mistakes. And humans are at the core of veterinary medicine. That means that if we engage in the practice of caring for animals, errors will occur. That error might be getting client information wr...

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  • Video

    Implementing Balint Groups

    Views: 241 - Comments: 0

    As veterinary professionals, you take on an emotional burden of distressing situations of your animal patients and clients every day. Balint groups provide a safe environment to discuss with fellow veterinary professionals the str...

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  • Video

    atDove Live Conference

    Views: 1,107 - Comments: 5

    A short-and-sweet conference for busy vetmed pros. Registration is free for atdove members! Enter your promo code using the "Enter promo code" link when you select your ticket.

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  • Video

    Conflict? Nope! Facing Conflict When You’d Rather Avoid It

    Views: 634 - Comments: 0

    Conflict isn’t always an aggressive interaction, and it can take many forms. In this one-hour lecture with Cheryl Latta, DoveLewis Human Resources Manager, learn about the ways that conflict can present itself in the workplace. An...

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  • Blog

    Going Remote: A Look Inside PCC's Veterinary Technology Program

    Views: 665 - Comments: 0

    Making the transition to online learning has become a reality for many schools and universities, and the Rock Creek Campus of Portland Community College is no exception. In this blog, learn from Technician Instructor Laura Harris,...

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  • Article

    Grounding: A Wellness Tool during COVID-19

    Views: 1,652 - Comments: 1

    With the passing of time, there are many different reactions that we may be experiencing as our “new normal” unfolds during the COVID-19 pandemic. One feature that seems to linger is a persistent, low level anxiety that has shifte...

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  • Article

    Journaling: A Wellness Tool During COVID-19

    Views: 1,581 - Comments: 0

    An unexpected outcome of this pandemic has been that it’s changed my days off. This weekend, the general sense of unease that has settled in since the pandemic began was accompanied by something else. Up until a month ago, my time...

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  • Article

    Diaphragmatic Breathing During COVID-19

    Views: 2,161 - Comments: 0

    There are many different reactions you may be having during this stressful and uncertain period. One of the frustrating realities of human cognition is that we not only react to the world around us, but we also have internal react...

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  • Blog

    Holding on to Empathy During the COVID-19 Pandemic

    Views: 1,450 - Comments: 0

    It can be hard to remember what life was like before COVID-19. The last month has been a constant rush of news headlines, avoiding those that are closest to you, and frantic lines at the grocery store. But in these times, practici...

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  • Article

    Resilience Strategies During COVID-19

    Views: 2,590 - Comments: 0

    There is a lot that we are trying to contend with during this crisis. For many of us, there’s an underlying sense of urgency and helplessness as we try to find something to control in this surreal, and often uncomfortable, new lan...

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  • Article

    Coping with PPE Shortages: DIY Cloth Face Masks

    Views: 1,947 - Comments: 0

    Current PPE shortages mean finding creative and innovative ways to offer protection for team members. The recommendation for medical staff is to wear N95 respirator masks during COVID-19. These masks are best at catching at l...

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  • Video

    Box Breathing: A Tool for Well-being

    Views: 1,551 - Comments: 0

    While it may seem impossible to take care of yourself in these uncertain times, there are a few simple ways to take a moment for you. A few times throughout the day, try this structured breathing exercise to regain your focus.

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  • Article

    Using Online Reviews as Educational Tools (Part 2): Examples from DoveLewis

    Views: 603 - Comments: 0

    We all have a love-hate relationship with reviews. They can be difficult to read and reply to as a business, especially when they are negative reviews. But the fact is that 90% of consumers read online reviews before visiting a bu...

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  • Article

    Encouraging Clients to Write (Positive) Reviews

    Views: 950 - Comments: 0

    Have you ever interacted with a client who had nothing but wonderful things to say about you and your staff? A few minutes later, they walk out the door leaving you wondering how you could have asked them to share their experience...

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  • Video

    Tips to Make Your Social Media Posts Pop

    Views: 496 - Comments: 0

    There are a few simple ways to make your social media content stand out from the rest. Learn from Brand Marketing Specialist Molly Laird, about how you can engage with your followers in a meaningful way.

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  • Video

    Tools for Simplifying Social Media

    Views: 511 - Comments: 0

    If you're newer to social media, the difference between a post, a tag, a re-tweet, and an impression can be overwhelming. Brand Marketing Specialist Molly Laird discusses a few different tools you can utilize as a business to make...

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  • Video

    Tips for Attention Grabbing Subject Lines

    Views: 461 - Comments: 0

    You've just spent time curating a great email to go out to your clients, but how do you ensure they open it? Review a few quick tips from Marketing Director Tess Payne and Brand Marketing Specialist Molly Laird, about how to ensur...

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  • Video

    Using Online Reviews as Educational Tools (Part One)

    Views: 459 - Comments: 0

    It's easy to dismiss online reviews. But, chances are, you could learn a few things about how the public and your clients are interacting with your clinic. Brand Marketing Specialist Molly Laird and Client Relations Specialist Ren...

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  • Video

    The Importance of Monitoring Online Feedback

    Views: 456 - Comments: 0

    Managing your online reputation can seem like a daunting task. In a few easy steps, learn how to monitor your clinic's online feedback from Marketing Director Tess Payne.

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  • Video

    Responding to Online Feedback

    Views: 441 - Comments: 0

    Online feedback (both good and bad) can be intimidating. Do you write back? What happens if a review is inaccurate? In this video, Marketing Director Tess Payne and Brand Marketing Specialist Molly Laird, review a few quick tips t...

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  • Video

    Utilizing Your Team for Engaging Social Media

    Views: 450 - Comments: 0

    Chances are, your team comes across great stories everyday at their job. Whether it’s a client’s new puppy or a life-saving diagnosis, your customers are likely interested in the work your clinic is doing. Learn from Marketing Dir...

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  • Video

    Promoting Events Using Social Media

    Views: 593 - Comments: 0

    Events are a great way to get in front of the customers you serve every day. And one of the easiest ways to promote events is with social media! Learn from Marketing Director Tess Payne, about how we use social media for advertisi...

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  • Article

    COVID-19 Client and Clinic Resources

    Views: 2,455 - Comments: 0

    With so much information at our fingertips with COVID-19, we wanted to share new procedures we are doing today (though these may change tomorrow) to help protect our staff, clients, and community. Here at DoveLewis, we are being t...

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  • Article

    DIY Sanitizer for COVID-19 Shortages

    Views: 2,516 - Comments: 0

    Many of you may be encountering the same supply shortages we are during the COVID-19 pandemic. You may be encountering a limited supply of hand sanitizer left and may not be able to obtain more in a reasonable time period. So, Dov...

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  • Article

    Well-being During COVID-19

    Views: 2,684 - Comments: 0

    We may be beginning to feel like we have more questions than answers amidst the COVID-19 pandemic. It is not unusual to experience a wide range of thoughts, feelings, and reactions. Some of these reactions may include: Anxie...

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  • Article

    How to Get Started in the World of Social Media

    Views: 773 - Comments: 0

    Social media is a powerful tool to use in your clinic. There are about 3.4 billion active social media users worldwide. With this many people on social media, it is your best opportunity to reach new clients while also building tr...

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  • Video

    Professional Groups in Veterinary Medicine: Combating Compassion Fatigue and Burnout

    Views: 2,295 - Comments: 2

    Although there is a growing awareness of compassion fatigue and burnout in the field of veterinary medicine, most efforts have been focused individual self-care. In a field with widespread moral distress, where isolation only comp...

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  • Article

    Tips for Organizing Staff Resources

    Views: 2,321 - Comments: 2

    Chances are at your clinic, you have about thirty important documents that live in ten different places. Seven of them haven’t been updated in the last three years, half were created by someone who doesn’t work there anymore, and...

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  • Video

    Conflict Management: The Circle of Trouble

    Views: 975 - Comments: 0

    Chances are, your employees are afraid of conflict. And becoming a clinic that embraces healthy conflict is a long process that takes time and patience. Learn from Chief Administrative Officer Monica Maxwell, SPHR, SHRM-SCP, about...

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  • Video

    2019 Year in Review

    Views: 1,069 - Comments: 0

    Another year of learning is in the books! Thanks so much for being a part of the atdove community and making 2019 great. Take a moment to look back on all you've accomplished this year, and what you hope to learn next! See you in...

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  • Blog

    Marketing in a New World

    Views: 1,211 - Comments: 6

    Breaking into a new industry can be tough. And while you may not always (or ever) feel like you have a grasp on the world around you, taking the time to ask questions and learn from your team can make a big impact. Learn from...

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  • Video

    Think Like a Criminal to Catch a Criminal

    Views: 867 - Comments: 1

    No business is immune to the risk of employee fraud, and the results can be especially devastating to small clinics. In this session with Chief Financial Officer Rona Amadon, CPA, learn some of the most common ways to commit occu...

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  • Blog

    A Generation of Changes in Veterinary Medicine

    Views: 2,412 - Comments: 0

    A lot has changed over the last 25 years in veterinary medicine- patient care, perscription drugs, and technology just to name a few. Sharon McDermaid, CVT, has been with DoveLewis for 25 years! And she has seen first hand ma...

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  • Video

    Recruiting in a World of Rising Minimum Wages

    Views: 1,021 - Comments: 2

    Recruiting for any position is not usually a favorite task among managers – especially in the veterinary field when you may be stuck trying to fill a shift as quickly as possible – even filling it yourself on some days. Learn from...

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  • Video

    Employee Retention: Five Lessons from Exit Interviews

    Views: 1,095 - Comments: 0

    Exit interviews are a common practice when an employee vacates their job. Often this information is just placed in their employee file and forgotten about, even when we have the best intentions. But what if we really used this inf...

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  • Blog

    My Journey to Vet School

    Views: 1,918 - Comments: 0

    Continuing education and training can have immense benefits on your longevity and happiness in your career. It impacts the patients you are working with today as well as the patients you will treat tomorrow. In this blog, Anthony...

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  • Blog

    What Pet Loss Support Taught Me

    Views: 1,275 - Comments: 0

    I attended my first Pet Loss Support Group run by Enid Traisman, MSW, CT in December of 2018. I immediately felt the power of this community resource and felt validated in my own grief by the stories, lessons and experiences of th...

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  • Video

    That Moment When - The Impact of Empathy

    Views: 1,411 - Comments: 0

    Despite having devices at our fingertips designed to connect you to others in an instant, making connections and building relationships feels harder than ever. Learn from DoveLewis Marketing Director Tess Payne, about the importan...

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  • Article

    Receiving Constructive Criticism

    Views: 5,047 - Comments: 2

    Being open to criticism, good or bad, is vital to being successful in any job. How else are you going to know what to improve on, how to grow, and areas may require more focus? When it comes to receiving criticism, it doesn’t a...

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  • Video

    Stop Talking About Marketing

    Views: 1,401 - Comments: 1

    People are changing how they make decisions, and figuring out how to reach your customers can be difficult. Learn from DoveLewis Marketing Director Tess Payne, about how to tackle your marketing channels. This course has been a...

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  • Blog

    Talking to Children About Pet Death: Pt 2

    Views: 1,782 - Comments: 2

    Dealing with a pet’s death is hard, and can be even harder when children are involved. Kids may not understand the magnitude of their pet’s illness, the related expenses, or how to assess quality of life. During these times, you c...

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  • Video

    Double Vision

    Views: 3,433 - Comments: 4

    Veterinarians and technicians rely on one another every day to perform their jobs. Learn from Veterinarian Christy Michael, BVMS, and Megan Brashear, CVT, VTS (ECC) about how to improve communication, simplify hospital processes,...

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  • Blog

    Dealing with Guilt

    Views: 1,710 - Comments: 0

    Guilt is a common feeling among participants in the DoveLewis Pet Loss Support Program. Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program reviews how to help those dealing with feelings of grief after...

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  • Blog

    The "A" Team

    Views: 2,234 - Comments: 2

    Differences in titles and roles in the assistant team allow individuals to specialize in different departments and tasks, emphasizing individual strengths and helping to distribute resources appropriately between departments. Here...

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  • Blog

    5 Ways to Use Peanut Butter in an Animal Hospital

    Views: 3,107 - Comments: 0

    March 1st is National Peanut Butter Lover’s Day, and peanut butter is a commonly used tool here at DoveLewis. To celebrate, we’re sharing 5 facts about peanut butter and 5 ways to use peanut butter in your hospital.   5...

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  • Video

    Breaking the "Sink or Swim" Mentality

    Views: 2,010 - Comments: 1

    Creating a training structure is a tedious, time consuming process, but it saves time and provides value for both you and your staff in the long run. Learn from Chief Administrative Officer Monica Maxwell, SPHR-SPC, about how to...

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  • Article

    Reducing Turnover by Increasing Engagement

    Views: 2,662 - Comments: 3

    The country is dealing with record low unemployment rates.  Economically and for the citizens of the US, this is positive news.  For employers it does make hiring and retention more challenging. Employees are faced...

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  • Article

    Email Etiquette- Do’s and Don’ts

    Views: 4,422 - Comments: 1

    There are a lot of ways to communicate these days. Phone calls, text messages, instant messages, email, direct mail-- the list goes on. While it’s important to note how your clients prefer to be communicated with, it’s also import...

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  • Video

    Resources for Seamless Client Communication

    Views: 2,780 - Comments: 0

    Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about ho...

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  • Article

    Handling Client Complaints

    Views: 4,195 - Comments: 0

    Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team should be aware of the complaint. While it’...

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