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Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.


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  • Blog

    A Generation of Changes in Veterinary Medicine

    Views: 726 - Comments: 0

    A lot has changed over the last 25 years in veterinary medicine- patient care, perscription drugs, and technology just to name a few. Sharon McDermaid, CVT, has been with DoveLewis for 25 years! And she has seen first hand ma...

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  • Video

    Recruiting in a World of Rising Minimum Wages

    Views: 202 - Comments: 2

    Recruiting for any position is not usually a favorite task among managers – especially in the veterinary field when you may be stuck trying to fill a shift as quickly as possible – even filling it yourself on some days. Learn from...

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  • Video

    Employee Retention: Five Lessons from Exit Interviews

    Views: 215 - Comments: 0

    Exit interviews are a common practice when an employee vacates their job. Often this information is just placed in their employee file and forgotten about, even when we have the best intentions. But what if we really used this inf...

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  • Blog

    My Journey to Vet School

    Views: 683 - Comments: 0

    Continuing education and training can have immense benefits on your longevity and happiness in your career. It impacts the patients you are working with today as well as the patients you will treat tomorrow. In this blog, Anthony...

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  • Blog

    What Pet Loss Support Taught Me

    Views: 496 - Comments: 0

    I attended my first Pet Loss Support Group run by Enid Traisman, MSW, CT in December of 2018. I immediately felt the power of this community resource and felt validated in my own grief by the stories, lessons and experiences of th...

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  • Video

    That Moment When - The Impact of Empathy

    Views: 497 - Comments: 0

    Despite having devices at our fingertips designed to connect you to others in an instant, making connections and building relationships feels harder than ever. Learn from DoveLewis Marketing Director Tess Payne, about the importan...

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  • Article

    Receiving Constructive Criticism

    Views: 2,322 - Comments: 1

    Being open to criticism, good or bad, is vital to being successful in any job. How else are you going to know what to improve on, how to grow, and areas may require more focus? When it comes to receiving criticism, it doesn’t a...

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  • Video

    Stop Talking About Marketing

    Views: 366 - Comments: 1

    People are changing how they make decisions, and figuring out how to reach your customers can be difficult. Learn from DoveLewis Marketing Director Tess Payne, about how to tackle your marketing channels. This course has been a...

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  • Blog

    Talking to Children About Pet Death: Pt 2

    Views: 1,063 - Comments: 2

    Dealing with a pet’s death is hard, and can be even harder when children are involved. Kids may not understand the magnitude of their pet’s illness, the related expenses, or how to assess quality of life. During these times, you c...

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  • Video

    Double Vision

    Views: 1,613 - Comments: 3

    Veterinarians and technicians rely on one another every day to perform their jobs. Learn from Veterinarian Christy Michael, BVMS, and Megan Brashear, CVT, VTS (ECC) about how to improve communication, simplify hospital processes,...

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  • Blog

    Dealing with Guilt

    Views: 815 - Comments: 0

    Guilt is a common feeling among participants in the DoveLewis Pet Loss Support Program. Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program reviews how to help those dealing with feelings of grief after...

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  • Blog

    The "A" Team

    Views: 1,297 - Comments: 2

    Differences in titles and roles in the assistant team allow individuals to specialize in different departments and tasks, emphasizing individual strengths and helping to distribute resources appropriately between departments. Here...

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  • Blog

    5 Ways to Use Peanut Butter in an Animal Hospital

    Views: 1,611 - Comments: 0

    March 1st is National Peanut Butter Lover’s Day, and peanut butter is a commonly used tool here at DoveLewis. To celebrate, we’re sharing 5 facts about peanut butter and 5 ways to use peanut butter in your hospital.   5...

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  • Video

    Breaking the "Sink or Swim" Mentality

    Views: 960 - Comments: 1

    Creating a training structure is a tedious, time consuming process, but it saves time and provides value for both you and your staff in the long run. Learn from Chief Administrative Officer Monica Maxwell, SPHR-SPC, about how to...

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  • Article

    Reducing Turnover by Increasing Engagement

    Views: 1,438 - Comments: 2

    The country is dealing with record low unemployment rates.  Economically and for the citizens of the US, this is positive news.  For employers it does make hiring and retention more challenging. Employees are faced...

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  • Article

    Email Etiquette- Do’s and Don’ts

    Views: 2,221 - Comments: 0

    There are a lot of ways to communicate these days. Phone calls, text messages, instant messages, email, direct mail-- the list goes on. While it’s important to note how your clients prefer to be communicated with, it’s also import...

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  • Video

    Resources for Seamless Client Communication

    Views: 1,273 - Comments: 0

    Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about ho...

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  • Article

    Handling Client Complaints

    Views: 2,195 - Comments: 0

    Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team should be aware of the complaint. While it’...

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  • Video

    De-Escalating Clients in a Busy Lobby

    Views: 2,009 - Comments: 0

    Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips for handling unhappy clie...

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  • Blog

    Why We Stay Open

    Views: 1,698 - Comments: 0

    We learned recently that some local emergency hospitals are sending their patients to DoveLewis in an attempt to manage their own caseloads. We get it—when you combine factors like a national hiring shortage and our pet-friendly c...

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  • Article

    Glo Germ: A Staff Training Tool

    Views: 2,390 - Comments: 3

    Here at DoveLewis, we take all things cleaning very seriously. It’s important that every staff member is up to date on our latest cleaning protocols. While it can be time consuming to spend time with each staff member reviewing ho...

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  • Blog

    Celebrating the Holidays Without Your Animal Companion

    Views: 1,047 - Comments: 1

    As the holidays are approaching, Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program, reviews ways that you can honor your pet during the holiday season. These tips can also be shared with clients who ma...

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  • Video

    Providing Value to Your Clients

    Views: 912 - Comments: 0

    Providing value starts before a client even makes contact with your practice. Learn from Cheryl Latta, Human Resources Manager at DoveLewis, about what clients actually value at your clinic and ways to improve. This course ha...

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  • Video

    The Changing Veterinary Client

    Views: 710 - Comments: 0

    Client needs are shifting. Learn from Ron Morgan, DoveLewis CEO, about trends and the upcoming changes in customer service. This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward...

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  • Video

    Finding Balance: Managing and Coaching

    Views: 1,082 - Comments: 0

    What is coaching, and how is it different than managing? Learn from Christy Michael, BVMS, about the importance of integrating a coaching mentality into your practice. This course has been approved by the Certified Veterinary...

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  • Video

    Treating Employees as Clients

    Views: 974 - Comments: 0

    Chief Administrative Officer, Monica Maxwell, SPHR, SHRM-SCP discusses how employee well-being and engagement make a large impact on your hospital. Monica also reviews strategies for managing millennials and the importance of putt...

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  • Video

    Workplace Bullying

    Views: 2,712 - Comments: 0

    Bullying between staff members can be hard to identify. Learn from Cheryl Latta, DoveLewis Human Resources Manager, about how to recognize bullying behaviors and prevent it from happening.

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  • Article

    Talent Wars: How to Attract and Retain Talent

    Views: 2,355 - Comments: 0

    The job market has changed. Certified Veterinary Technicians are difficult to find and retain. In this article, Monica Maxwell discusses why CVT recruiting is so difficult and strategies to help clinics attract and retain the empl...

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  • Blog

    Staff Transition to Management: Part II

    Views: 1,293 - Comments: 0

    Continuing from Staff Transition to Management: Part I, Cheryl Latta, DoveLewis Human Resources Manager, reviews common difficulties that new managers face and tips for making the most of your new promotion.   Making th...

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  • Video

    Staff Transition to Management: Part I

    Views: 1,635 - Comments: 0

    Cheryl Latta, DoveLewis Human Resources Manager, talks about the difficulties that can come with a promotion to management, and tips for handling new responsibilities.

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  • Video

    Introducing a Client Liaison Position

    Views: 1,540 - Comments: 0

    Anthony Strode and Cy Torrey, DoveLewis Client Liaisons, discuss the importance of providing great client experiences through their new positions as Client Liaisons. Learn how they are taking customer service to the next level, an...

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  • Blog

    Thank You, and Good Job

    Views: 2,324 - Comments: 1

    Being a veterinarian is exhausting, isn't it? We need to care about so many things! I need to care about that blocked cat whose owners can't afford treatment. I need to care about that dog with pulmonary metastasis whose owners...

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  • Video

    Is Your Hospital Ready for Higher Wages?

    Views: 796 - Comments: 0

    DoveLewis CEO, Ron Morgan, and Chief Administrative Officer, Monica Maxwell, discuss how they are managing minimum wage and decompression at DoveLewis Emergency Animal Hospital.

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  • Video

    Managing Sexual Harassment Claims

    Views: 950 - Comments: 0

    Sexual harassment is a topic we all need to be aware of. Learn from Cheryl Latta, Human Resources Manager, about handling sexual harassment in your clinic and how to take appropriate action. Download Interview Template

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  • Video

    Workplace Grief - Making a Memorial Table

    Views: 2,186 - Comments: 0

    March is Wellness Month at DoveLewis! Join Enid Traisman, Pet Loss Support Director, and Chelsea Lincoln, Special Accounts Coordinator, to learn about creating memorial tables to support your colleagues. Download Supplies List...

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  • Video

    Veterinary Interview Prep

    Views: 2,232 - Comments: 2

    Whether you are applying for a position in a new city, or promotion at your current hospital, there are a few tips you should keep in mind. Cheryl Latta, DoveLewis Human Resources Manager, discusses how to make the best impression...

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  • Video

    Managing a 24/7 Facility: How to Survive and Thrive

    Views: 1,894 - Comments: 0

    In this lecture, Monica Maxwell, SPHR, covers the realities of management in a “city that never sleeps” and give tips on how to survive and thrive. This course has been approved by the Certified Veterinary Practice Manager...

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  • Video

    How to Address Mental Health Concerns

    Views: 3,800 - Comments: 0

    Chief Human Resources Officer, Monica Maxwell, and HR Generalist, Cheryl Latta, address culture issues and signs managers should look out for when it comes to burn out and depression.

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  • Video

    Let’s Talk About Suicide Awareness

    Views: 2,722 - Comments: 0

    Live Again co-founder, Eric Snyder, comes to DoveLewis to talk with HR Generalist, Cheryl Latta, about suicide awareness and prevention. Resources mentioned in this video: National Suicide Prevention Lifeline: 1-800-273- TALK...

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  • Video

    Disaster Relief in the Veterinary Community

    Views: 2,063 - Comments: 1

    Natural disasters impact thousands of pets and veterinary hospitals each year. Christy Michael, BVMS, discusses ways to help your local and national veterinary community. Dr. Michael also recommends relief and recovery teams speci...

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  • Video

    Talking to Unhappy Clients on the Phone

    Views: 6,451 - Comments: 0

    Former DoveLewis Client Service Representative, Kaitlyn Sanborn, discusses helpful tips and strategies for talking to unhappy clients over the phone.

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  • Video

    Can You Fire for Free Speech?

    Views: 2,657 - Comments: 0

    DoveLewis CEO Ron Mogan and Chief Human Resources Officer Monica Maxwell discuss the controversial firing of an employee at Google.

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  • Blog

    That's Not My Name

    Views: 1,346 - Comments: 0

    Tell me about a time that you faced a challenge or obstacle in your career. What happened? (Maybe this challenge had to do with running your business, working with a client, or a side of veterinary care that you found particularly...

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  • Video

    Terminations: Breaking up Is Hard to Do

    Views: 1,640 - Comments: 0

    Terminating an employee can be one of the most difficult decisions you as a practice manager or clinic owner have to make. In this session, Monica Maxwell, SPHR, explains why terminating toxic employees is critical to your clinic...

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  • Blog

    DoveLewis Phone Room: A Quest for a Quiet Lobby

    Views: 2,780 - Comments: 7

    As a leader at DoveLewis, one of my main focuses is to ensure Dove employees have the tools and resources they need to perform their jobs. Over the last few years, Dove has gone through a tremendous amount of growth. That inc...

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  • Article

    Dog Bite Prevention Week at DoveLewis: Who, When and Why

    Views: 6,951 - Comments: 1

    It’s National Dog Bite Prevention week! As the Safety Manager at DoveLewis, animal bites are always at the front of my proverbial stove. I would like to say that we have a zero bite record, but that would be false. As an emergency...

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  • Video

    April Fools'! Safety Considerations for Dangerous Animals

    Views: 5,136 - Comments: 1

    In this unusual case, Coby Richter, DVM, DACVS, discusses safety tips and best practices when working with potentially dangerous animals.

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  • Blog

    Top Five HR Mistakes and How to Avoid Them

    Views: 1,903 - Comments: 0

    Tell strangers on a plane you are in management and chances are they wrinkle their nose a bit and make a face. Try telling a stranger you’re in HR. They look at you like you announced you are an IRS auditor. Why? Well, to be...

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  • Blog

    Wellness Month: Year 2

    Views: 1,362 - Comments: 0

    Here I am again: another year down and another wellness month to plan. First off, I have to say this is far less scary than it was last year. Let’s start with last year. What went well? What did staff enjoy and what wasn’t u...

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  • Blog

    Powdered Glove Ban

    Views: 3,237 - Comments: 6

    While I am not excited about transitioning away from gloves that work really well for me in surgery, this shift away from powdered gloves gets my full support. Honestly, I’m surprised it took until 2017 for the FDA to make it offi...

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