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Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.


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  • Video

    The Five Languages of Motivation

    Views: 1,106 - Comments: 0

    In this lecture, Monica Maxwell, SPHR, SHRM-SCP, MBTI, will discuss how The Five Languages of Love by Gary Chapman can be used in the workplace. She will explain how the love languages relate to how employees communicate and hear...

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  • Video

    B.A.R. on the Floor: Expanding Your Window of Tolerance

    Views: 2,519 - Comments: 0

    In the second video of the B.A.R on the Floor series, Veterinary Well-being Program Director Debrah Lee discusses recognizing ways to expand your window of tolerance. Download Additional Resources

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  • Blog

    Finding Resilience

    Views: 2,240 - Comments: 1

    DoveLewis Technician Training Specialist Jessica Waters-Miller, CVT, shares her expeirence with grief, and the journey to finding resilience.   I remember thinking a few months ago, when I was in the darkest times...

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  • Video

    Managing Stressful Moments

    Views: 3,513 - Comments: 0

    Stressful moments happen every day in veterinary medicine. Learn from Veterinary Well-being Program Director Debrah Lee, LCSW, about coping with these moments no matter where you are.

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  • Article

    Be Here Now

    Views: 2,395 - Comments: 0

    There are many different reactions that we may be experiencing as our “new normal” continues to unfold during the COVID-19 pandemic. Feeling a little out of control is normal right now. It is an uncomfortable reality. Sometimes...

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  • Video

    B.A.R. on the Floor: An Introduction to Trauma

    Views: 2,503 - Comments: 0

    In this first video of the B.A.R on the Floor series, Veterinary Well-being Program Director Debrah Lee will discuss the impact of stress and how to develop a greater understanding of it's impact. Download Additional Resources...

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  • Blog

    An Introduction to B.A.R on the Floor

    Views: 1,955 - Comments: 0

    Over the past few months, our Technician Training team, along with Debrah Lee, our Veterinary Well-being Program Director, and Monica Maxwell, our Chief Administrative Officer, have been working on a new kind of veterinary educati...

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  • Video

    Taking Care of You

    Views: 4,282 - Comments: 2

    Increased patient counts and wait times. Decreased staffing and patience. It’s likely every one of us in the veterinary industry has dealt with compounding stressors over the last year. In this lecture presented by Human Resources...

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  • Video

    Through the Lens of Trauma: Experiences in Veterinary Medicine

    Views: 3,715 - Comments: 0

    This lecture, presented by Chief Medical Officer Shana O'Marra, DVM, DACVECC, and Veterinary Well-being Program Director Debrah Lee, LCSW, will examine the concept of trauma in the veterinary world. Trauma is woven throughout many...

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  • Blog

    Self-Care Part Two: Steps to Create a Self-Care Plan

    Views: 2,597 - Comments: 0

    Learn from Well-being Program Director Debrah Lee, LCSW, about how to create a written self-care plan.   Sometimes practicing self-care can feel the least accessible when we need it the most. When we’re feeling stressed...

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  • Video

    The Good, The Bad and the Ugly: Online Criticism and How to Handle It

    Views: 1,401 - Comments: 0

    With just the click of a button, a client can hurt your feelings, your business, and your team’s wellbeing. Online reputations are more important than ever, so what do you do with a 1-star review or criticism from clients when it’...

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  • Video

    To Err is Human: Bringing Humanity into Medical Error Prevention

    Views: 4,066 - Comments: 0

    This lecture presented by Shana O'Marra, DVM, DACVECC, will explore how to confront medical errors in your practice in a way that leads to growth and productive change. The model of “just culture” will be explained as well as comm...

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  • Blog

    Self-Care Part One: Redefining Your Own Self-Care

    Views: 3,143 - Comments: 0

    Self-care can look a little bit different for everyone. Learn from Well-being Program Director Debrah Lee, about how to reflect on the authentic self-care moments that serve you.   Self-care can be so fiddly. I was intr...

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  • Video

    Hogwarts in the Workplace

    Views: 1,838 - Comments: 0

    In this lecture presented by DoveLewis Marketing Director Tess Payne, we will cover four lessons learned in the Harry Potter series, and how they can be directly translated into a clinic and team environment. We will cover the ben...

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  • Video

    When Everything Is an Exclamation Point: How to Communicate Effectively in Times of High Emotional Stress

    Views: 7,061 - Comments: 1

    2020 has been full of uncertainly with both political unrest and COVID. In this lecture, Monica Maxwell, SPHR, SHRM-SCP, will discuss communication in the time of highly emotional stress. When clients and staff are at their breaki...

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  • Video

    How to Get What You Need

    Views: 3,546 - Comments: 0

    This lecture presented by Human Resources Manager Cheryl Latta, will discuss how to communicate in ways which result in your needs being met, as well as how to acknowledge when others need something of you. Cheryl will review how...

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  • Video

    Cultivating Resilience

    Views: 3,774 - Comments: 0

    Resilience helps us to work through challenges and empowers personal growth. Cultivating resilience through intentional effort is essential given the inherent stressors and challenges within veterinary medicine. This lecture prese...

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  • Video

    Implementing Balint Groups

    Views: 2,442 - Comments: 0

    As veterinary professionals, you take on an emotional burden of distressing situations of your animal patients and clients every day. Balint groups provide a safe environment to discuss with fellow veterinary professionals the str...

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  • Video

    Conflict? Nope! Facing Conflict When You’d Rather Avoid It

    Views: 2,755 - Comments: 0

    Conflict isn’t always an aggressive interaction, and it can take many forms. In this one-hour lecture with Cheryl Latta, DoveLewis Human Resources Manager, learn about the ways that conflict can present itself in the workplace. An...

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  • Article

    Grounding: A Wellness Tool During COVID-19

    Views: 6,008 - Comments: 1

    With the passing of time, there are many different reactions that we may be experiencing as our “new normal” unfolds during the COVID-19 pandemic. One feature that seems to linger is a persistent, low level anxiety that has shifte...

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  • Article

    Journaling: A Wellness Tool During COVID-19

    Views: 5,513 - Comments: 0

    An unexpected outcome of this pandemic has been that it’s changed my days off. This weekend, the general sense of unease that has settled in since the pandemic began was accompanied by something else. Up until a month ago, my time...

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  • Article

    Diaphragmatic Breathing During COVID-19

    Views: 6,476 - Comments: 0

    There are many different reactions you may be having during this stressful and uncertain period. One of the frustrating realities of human cognition is that we not only react to the world around us, but we also have internal react...

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  • Blog

    Holding on to Empathy During the COVID-19 Pandemic

    Views: 3,833 - Comments: 0

    It can be hard to remember what life was like before COVID-19. The last month has been a constant rush of news headlines, avoiding those that are closest to you, and frantic lines at the grocery store. But in these times, practici...

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  • Article

    Resilience Strategies During COVID-19

    Views: 6,835 - Comments: 0

    There is a lot that we are trying to contend with during this crisis. For many of us, there’s an underlying sense of urgency and helplessness as we try to find something to control in this surreal, and often uncomfortable, new lan...

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  • Video

    Box Breathing: A Tool for Well-being

    Views: 4,379 - Comments: 0

    While it may seem impossible to take care of yourself in these uncertain times, there are a few simple ways to take a moment for you. A few times throughout the day, try this structured breathing exercise to regain your focus.

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  • Article

    Well-being During COVID-19

    Views: 5,372 - Comments: 0

    We may be beginning to feel like we have more questions than answers amidst the COVID-19 pandemic. It is not unusual to experience a wide range of thoughts, feelings, and reactions. Some of these reactions may include: Anxie...

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  • Video

    Professional Groups in Veterinary Medicine: Combating Compassion Fatigue and Burnout

    Views: 5,513 - Comments: 2

    Although there is a growing awareness of compassion fatigue and burnout in the field of veterinary medicine, most efforts have been focused individual self-care. In a field with widespread moral distress, where isolation only comp...

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  • Video

    Double Vision

    Views: 5,582 - Comments: 4

    Veterinarians and technicians rely on one another every day to perform their jobs. Learn from Veterinarian Christy Michael, BVMS, and Megan Brashear, CVT, VTS (ECC) about how to improve communication, simplify hospital processes,...

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  • Blog

    Thank You, and Good Job

    Views: 3,909 - Comments: 1

    Being a veterinarian is exhausting, isn't it? We need to care about so many things! I need to care about that blocked cat whose owners can't afford treatment. I need to care about that dog with pulmonary metastasis whose owners...

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  • Video

    Workplace Grief - Making a Memorial Table

    Views: 3,597 - Comments: 0

    March is Wellness Month at DoveLewis! Join Enid Traisman, Pet Loss Support Director, and Chelsea Lincoln, Special Accounts Coordinator, to learn about creating memorial tables to support your colleagues. Download Supplies List...

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  • Video

    How to Address Mental Health Concerns

    Views: 6,768 - Comments: 0

    Chief Human Resources Officer, Monica Maxwell, and HR Generalist, Cheryl Latta, address culture issues and signs managers should look out for when it comes to burn out and depression.

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  • Video

    Let’s Talk About Suicide Awareness

    Views: 4,981 - Comments: 0

    Live Again co-founder, Eric Snyder, comes to DoveLewis to talk with HR Generalist, Cheryl Latta, about suicide awareness and prevention. Resources mentioned in this video: National Suicide Prevention Lifeline: 1-800-273- TALK...

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  • Blog

    Wellness Month: Year 2

    Views: 3,040 - Comments: 0

    Here I am again: another year down and another wellness month to plan. First off, I have to say this is far less scary than it was last year. Let’s start with last year. What went well? What did staff enjoy and what wasn’t u...

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  • Blog

    When Society Labels You a Killer

    Views: 5,286 - Comments: 7

    UPDATE: The Quebec Court of Appeal has lifted the temporary suspension of Montreal’s pitbull ban, putting the bylaw into effect. Pit Bulls have recently been all over the news as the target of a controversial ban which came aft...

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  • Blog

    From CVT to CSR to CVT Again... A Journey

    Views: 6,169 - Comments: 9

    I have been a CVT for just over 2 years now, the majority of that time spent in emergency medicine. During a late night in the ER I tried to take on a dog that was just a little too much for me, and injured my back. This...

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  • Blog

    Adopting Special Needs Cats

    Views: 4,622 - Comments: 3

    If you have read my previous blogs then you are aware of my addiction to caregiving and that I tried to stop rescuing. I did my best to stop but the special needs cats always pull so hard on my heartstrings that I cannot say no. I...

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  • Blog

    Work Life Integration

    Views: 3,266 - Comments: 0

    It is not often that switching out one word for another makes such a big impact on me, but that has happened. Let me explain… I was asked to write this blog on work-life balance. I’m honestly not the best model for that as Preside...

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  • Blog

    How We Keep Our Dogs From Barking

    Views: 8,513 - Comments: 5

    We’ve been doing yoga, coloring sheets, having healthy snacks, and taking extra time for ourselves because it’s self-care month at DoveLewis. But there’s one topic that’s got us all talking: our shoes! So w...

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  • Video

    Wellness Program

    Views: 7,080 - Comments: 1

    DoveLewis Wellness Program coordinators Enid Traisman, CT, MSW, and Josey Kinnaman, CVT, discuss the staff benefits of a coordinated hospital wellness program and the steps DoveLewis has taken to improve the wellness options for e...

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  • Blog

    Just Me and the Cats

    Views: 4,449 - Comments: 0

    Growing up, my siblings and I were animal lovers but never had many pets. We had to relocate often due to my dad’s Coast Guard career, and my parents were understandably wary of adding animals to our very mobile family. Early on i...

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  • Video

    Lifters and Leaners Part 2

    Views: 5,801 - Comments: 0

    CEO of DoveLewis, Ron Morgan, continues his series on employee engagement. Topics discussed include motivating different types of employees and management tips for employee discipline, documentation, and handling passive aggressiv...

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  • Video

    Online Reputation Management

    Views: 5,906 - Comments: 2

    CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, speak about how to navigate the world of online reviews and social media; covering posts from both your hospital staff and your clients.  This talk is specifical...

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  • Blog

    Combat Compassion Fatigue with Vet Wrap Art Therapy

    Views: 16,172 - Comments: 8

    Too often we underestimate the power of the smallest act of caring. - Leo Buscaglia Sitting around a table crafting in our community room with co-workers is a little thing that many of us look forward to each month. At our s...

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  • Video

    Compassion Fatigue

    Views: 9,796 - Comments: 1

    Monica Maxwell, SPHR, sits down with Megan Brashear, CVT, VTS (ECC), to talk about the different ways compassion fatigue can appear in veterinary medicine. This includes tips for recognizing compassion fatigue in your staff a...

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  • Blog

    Supporting a Grieving Veterinary Colleague

    Views: 4,398 - Comments: 5

    When a member of our hospital experiences the death of a personal pet, we all understand the pain they are going through. We know how hard it is to come to work and focus while feeling sad. And while we do an awesome job supportin...

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  • Blog

    Max and My Grief

    Views: 4,589 - Comments: 8

    If you’ve seen our Fractious Cat video, then you’ve met my oldest cat Max, who really has been fired from four vet offices in his fifteen years of life. This week Max was diagnosed with a brain tumor. Wh...

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  • Blog

    I Don’t Care

    Views: 4,713 - Comments: 10

    I don't care. Well... that’s how I feel at work some days, due to compassion fatigue. Usually I’m more than happy to speak with a client regarding their pet’s charges, but on my bad days I’m hes...

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  • Blog

    Veterinary People and Our "Lemon" Pets

    Views: 4,298 - Comments: 4

    Recently, my wife and I decided to let one of our dogs die… That might be a controversial way to say it, but that is exactly what we did. As sad as that situation is, we are at peace with our decision just like we all wa...

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  • Video

    Hiring Right the First Time

    Views: 5,040 - Comments: 3

    Monica Maxwell, SPHR, gives tips and advice on how to properly research and interview candidates to make sure you get the right fit for your practice. This talk is specifically RACE-approved for one DVM or Technician CE credi...

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  • Blog

    The Crying Game

    Views: 3,805 - Comments: 2

    Although not officially listed in my job description, I tend to make people cry on a (I hesitate to use the word ‘regular’ here) healthy basis. I don’t discriminate either. It can be a DVM, a technician, a CSR...

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