Manager: Managing a practice isn’t easy. You’re constantly pulled in every direction. We offer practical advice on all aspects of your work, plus the tools to train all members of your team.

  • Keeping Up With Rapid Changes in HR

    2,077 Views - 0 Comments In this lecture, Monica Maxwell, SPHR, discusses the changing laws and trends that all practice managers need to be aware of. This course has been approved by the Certified Veterinary Practice Manager...

    56 min 7 sec

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  • Tiny Talk – Critical Thinking

    8,468 Views - 0 Comments Christy Michael, BVMS, describes critical thinking and why it is such a vital skill for everyone on the veterinary team.

    14 min 33 sec

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  • From CVT to CSR to CVT Again... A Journey

    4,261 Views - 9 Comments I have been a CVT for just over 2 years now, the majority of that time spent in emergency medicine. During a late night in the ER I tried to take on a dog that was just a little too much for me,...
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  • Adopting Special Needs Cats

    2,969 Views - 3 Comments If you have read my previous blogs then you are aware of my addiction to caregiving and that I tried to stop rescuing. I did my best to stop but the special needs cats always pull so hard on my heartstrin...
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  • My Approach to Customer Service: Client Advocacy

    3,058 Views - 0 Comments A few months ago, I was out to dinner and was approached by a woman who seemed to recognize me; she asked if I worked for DoveLewis. I told her that I did, and she then gave me a hug and thanked me for he...
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  • Adapting to the Technician Shortage

    6,138 Views - 16 Comments This year I helped make a decision that caused a considerable amount of strife among the DoveLewis technician staff and even anger and disappointment for a few of my most senior technicians.  No one...
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  • The Gender Pay Gap

    2,197 Views - 0 Comments DoveLewis is comprised of 85% females.  While this is true for most clinics in the veterinary industry, we also have an unusually high number of females in Leadership positions: four of our six top l...
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  • Cleaning Checklists

    9,055 Views - 2 Comments DoveLewis Technician Assistant, Leilani Baker, gives an overview of the cleaning checklists and why this system is important in any hospital. A sample cleaning checklist is available for downloa...

    2 min 9 sec

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  • Hidden Talents of Receptionists

    7,640 Views - 2 Comments This week is “CSR Appreciation Week” at DoveLewis. Client Service Representatives maintain a very important role in the hospital. I worked on the floor as a CSR for a little over a year and I am very exci...
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  • Emergency Preparedness For Your Clinic

    4,113 Views - 0 Comments Safety Manager of DoveLewis, Coby Richter, DVM, DACVS, discusses a few disaster preparedness precautions that we take as a 24-hour facility.

    6 min 10 sec

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  • Word to Your Mother

    2,070 Views - 0 Comments "Word to Your Mother" - Vanilla Ice Monday was a big day for me. For the first time in over three months I was able to collect my mail from my Post Office box. Read along for a bit of context…...
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  • Work Life Integration

    1,895 Views - 0 Comments It is not often that switching out one word for another makes such a big impact on me, but that has happened. Let me explain… I was asked to write this blog on work-life balance. I’m honestly not the best...
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  • Fixer to a Leader

    3,967 Views - 2 Comments CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, team up on this lecture to talk to Managers about the importance of moving away from the “fixing” mentality to become a great leader. This co...

    52 min 47 sec

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  • Is There a Cure for When You’re a Workaholic?

    3,447 Views - 6 Comments Is there a cure when you’re a workaholic? I am a workaholic. I come from a long line of focused, hardworking people who lived their lives with determined energy. And honestly, for many of my ancestors...
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  • Never Stop Learning

    4,857 Views - 8 Comments This is a mantra here at atdove.org. It’s one of the main reasons for the development of this website and why I have spent the last 5 years working to create the videos and articles found here – because I...
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  • Spring Weather Preparedness

    4,207 Views - 1 Comments Spring Has Sprung! Watch Out for Wild Weather! Tornadoes, lightning, floods, rip currents and early season heat - spring dangers rampage across the United States throughout March, April and May. And th...
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  • Client Call Backs

    5,405 Views - 4 Comments Joanie Abrams, CVT, VTS(ECC), discusses how client call backs are performed at the hospital and our philosophy for follow up in the ER.

    1 min 2 sec

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  • How We Keep Our Dogs From Barking

    6,527 Views - 5 Comments We’ve been doing yoga, coloring sheets, having healthy snacks, and taking extra time for ourselves because it’s self-care month at DoveLewis. But there’s one topic that’s got us al...
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  • My Fear of Wellness Month

    2,995 Views - 7 Comments Let’s start with the basics: I’m new to my employer and have been with the company for 90 days. I’ve been put in charge of spearheading Wellness and Self Care Month for our 115 employees. Now the compl...
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  • Wellness Program

    4,404 Views - 1 Comments DoveLewis Wellness Program coordinators Enid Traisman, CT, MSW, and Josey Kinnaman, CVT, discuss the staff benefits of a coordinated hospital wellness program and the steps DoveLewis has taken to improve...

    3 min 54 sec

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  • Be Open to Learning

    1,862 Views - 0 Comments One of the things I’ve personally learned in my 12 years at DoveLewis is how important staff training, education and solid protocols are in building and maintaining a successful veterinary hospital....
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  • Dating at Work

    2,695 Views - 1 Comments DoveLewis Director of Human Resources Monica Maxwell, SPHR, discusses how to handle employees who are dating each other. The topics of consent forms, guidelines for behavior at work, and supervisors datin...

    3 min 49 sec

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  • Art Therapy

    3,982 Views - 0 Comments Enid Traisman, CT, MSW, discusses the benefits of art therapy to veterinary staff, and describes how DoveLewis has instituted art therapy for employees.

    2 min 25 sec

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  • Present Tense

    3,235 Views - 10 Comments It’s a quiz on Facebook. It’s a plot point in every time travel movie. The thought of it might keep you awake at night. Do you want to know the day that you’ll die? Do you want to plan? Have time to trave...
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  • Lowering Inventory Costs

    6,073 Views - 4 Comments Inventory is a large expense and can also be a large loss if it is not monitored properly.  Sales of pharmaceuticals, medical supplies, surgical supplies, and vaccines are a sizable source of reve...
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  • Staff Recruiting

    2,632 Views - 4 Comments Monica Maxwell, SPHR, discusses tips for successful staff recruiting including where to advertise, interviewing tips, and reference checks on potential employees.

    4 min 11 sec

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  • Finding Your Management Strengths

    4,211 Views - 2 Comments Monica Maxwell, SPHR, discusses the strengths and weaknesses of different personality types and how they affect both communication and management. Finding your strengths and recognizing your weaknesses as...

    59 min 47 sec

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  • Patient Confidentiality

    8,096 Views - 1 Comments Client Service Representative at DoveLewis, Kaitlyn Sanborn, and Monica Maxwell, SPHR, discuss the patient confidentiality policy in the hospital and how to go about educating clients to this policy....

    6 min 16 sec

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  • Working Interviews: Why and How

    3,459 Views - 1 Comments Let's face it. Hiring is one of the most important business decisions we make in our practice. We (hopefully) invest quite a bit of time and energy into making the right decision so that we can avoid the...
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  • atdove.org and VHMA: Better Together

    1,960 Views - 0 Comments We're excited to annouce a new partnership with the Veterinary Hospital Managers Association! VHMA is a professional organization that supports veterinary practice managers by offering educational re...
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  • Safety Evacuation Plan

    2,898 Views - 0 Comments DoveLewis Safety Manager, Coby Richter, DVM, DACVS, and Director of Services, Jerry Holder, discuss the annual DoveLewis fire evacuation drill in accordance with OSHA standards. The staff evacuation...

    4 min 20 sec

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  • Just Me and the Cats

    2,786 Views - 0 Comments Growing up, my siblings and I were animal lovers but never had many pets. We had to relocate often due to my dad’s Coast Guard career, and my parents were understandably wary of adding animals to our very...
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  • Tick-Nemesis

    4,767 Views - 8 Comments Jerry had Newman. Harry had Voldemort. I have ticks. I only recently found out ticks are my archenemies. This spring they sent me a formal declaration of war via my dog. It's been rough. Most people...
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  • When to Say Goodbye

    3,056 Views - 1 Comments My recent experience saying goodbye to our pug Lucy led me to the DoveLewis Pet Loss Support Program and Enid Traisman, program director and certified grief counselor. Ron: I work in a building where...
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  • What Leadership Is, and What It Is Not

    2,881 Views - 3 Comments Leadership. It is a simple word with complex meaning. One of the biggest issues I see managers make, new and old, is the assumption that a title automatically dictates the authority of a leader. Anyone wh...
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  • When Things Fall Apart

    2,109 Views - 0 Comments 2014 saw massive change come to the front desk here at DoveLewis. By the end of December we only had three full time Client Service Representatives (CSRs) that had started out at the front desk at the sta...
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  • Failure to Communicate

    1,955 Views - 2 Comments In my now 15 year career in Human Resources almost every workplace problem I encounter comes down to communication.  Communication problems take several forms. Here are my top three. Inc...
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  • Lifters and Leaners Part 2

    3,264 Views - 0 Comments CEO of DoveLewis, Ron Morgan, continues his series on employee engagement. Topics discussed include motivating different types of employees and management tips for employee discipline, documentation, and...

    53 min 6 sec

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  • Management Rollercoaster

    1,846 Views - 0 Comments You may be wondering, whatever happened with my new manager role? Funny story… Earlier this year I was excited about adding managerial responsibilities to my plate. Things actually went okay (with my sing...
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  • Corrective Actions Tips

    2,160 Views - 0 Comments What are some tips for people in management roles to remember when giving corrective actions? 1. Corrective actions are proactive tools, not reactive. Give employees feedback (both good and bad) of...
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  • Tiny Talk - Managing Millennials (Part 2)

    3,403 Views - 2 Comments Monica Maxwell, SPHR, offers tips on how to connect with and manage Millennials. Find out what shaped this generation and previous ones in Part 1.

    9 min 35 sec

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  • Tiny Talk - Managing Millennials (Part 1)

    3,122 Views - 0 Comments Monica Maxwell, SPHR, discusses the Millennial generation and how they differ from Boomers and Gen Xers in regards to working with and managing this large group of employees. For tips on how to connect wi...

    9 min 6 sec

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  • Up in Smoke - Adapting Drug Policies

    1,594 Views - 5 Comments Well, it happened. Last night here in Oregon, we legalized marijuana. I have to hand it to the pro marijuana people. Their campaign was pretty strong. They promised lower crime rates, more tax money fo...
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  • Porter's Adoption Story

    1,547 Views - 1 Comments According to the American Humane Society it's Adopt a Dog month. This is an annual month-long celebration of adopting rescues from shelters. The late Joan Rivers was quoted in the Daily Mail as saying "Al...
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  • Myers-Briggs Thinking vs. Feeling

    5,575 Views - 2 Comments Monica Maxwell, SPHR, defines the major differences between thinkers and feelers, and how to work with both personalities, and also how to deal with both personalities from a client perspective. ...

    4 min 2 sec

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  • Site Update: New Training Plans!

    2,210 Views - 3 Comments Having pre-built and custom training plans available for our administrators will be the biggest addition to our website all year. On the Floor @Dove's new Training Plan feature ensures consist...
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  • “Investing” in Pets

    2,490 Views - 1 Comments Every day at my job I see the amount of money clients are willing and able to spend on their pet (and often, limited to spending). The degree of pet care varies based on the client’s financial abili...
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  • I Feel Guilty When I'm Not Working

    3,530 Views - 5 Comments I remember when I was eager for the open shifts to be posted so I could sign up for an extra one. When three days off in a row seemed excessive, I could fit in another shift. When I was happy to be interr...
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  • Workplace Safety Committee

    2,459 Views - 0 Comments Safety Manager at DoveLewis, Coby Richter, DVM, DACVS, discusses the OSHA regulations for a workplace safety committee, and gives tips for staff compliance when it comes to participating in safety....

    3 min 33 sec

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  • Workplace Safety Program

    4,593 Views - 1 Comments DoveLewis staff surgeon and safety manager Coby Richter, DVM DACVS discusses the OSHA regulations for a workplace safety program, and outlines the safety structure in place at DoveLewis.

    3 min 56 sec

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