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Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.


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  • Video

    De-Escalating Clients in a Busy Lobby

    Views: 4,080 - Comments: 0

    Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips for handling unhappy clie...

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  • Blog

    Why We Stay Open

    Views: 2,348 - Comments: 0

    We learned recently that some local emergency hospitals are sending their patients to DoveLewis in an attempt to manage their own caseloads. We get it—when you combine factors like a national hiring shortage and our pet-friendly c...

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  • Article

    Glo Germ: A Staff Training Tool

    Views: 3,735 - Comments: 3

    Here at DoveLewis, we take all things cleaning very seriously. It’s important that every staff member is up to date on our latest cleaning protocols. While it can be time consuming to spend time with each staff member reviewing ho...

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  • Blog

    Celebrating the Holidays Without Your Animal Companion

    Views: 1,859 - Comments: 1

    As the holidays are approaching, Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program, reviews ways that you can honor your pet during the holiday season. These tips can also be shared with clients who ma...

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  • Video

    Providing Value to Your Clients

    Views: 1,327 - Comments: 0

    Providing value starts before a client even makes contact with your practice. Learn from Cheryl Latta, Human Resources Manager at DoveLewis, about what clients actually value at your clinic and ways to improve. This course ha...

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  • Video

    The Changing Veterinary Client

    Views: 1,080 - Comments: 0

    Client needs are shifting. Learn from Ron Morgan, DoveLewis CEO, about trends and the upcoming changes in customer service. This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward...

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  • Video

    Finding Balance: Managing and Coaching

    Views: 2,007 - Comments: 1

    What is coaching, and how is it different than managing? Learn from Christy Michael, BVMS, about the importance of integrating a coaching mentality into your practice. This course has been approved by the Certified Veterinary...

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  • Video

    Treating Employees as Clients

    Views: 1,682 - Comments: 0

    Chief Administrative Officer, Monica Maxwell, SPHR, SHRM-SCP discusses how employee well-being and engagement make a large impact on your hospital. Monica also reviews strategies for managing millennials and the importance of putt...

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  • Video

    Workplace Bullying

    Views: 3,940 - Comments: 0

    Bullying between staff members can be hard to identify. Learn from Cheryl Latta, DoveLewis Human Resources Manager, about how to recognize bullying behaviors and prevent it from happening.

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  • Article

    Talent Wars: How to Attract and Retain Talent

    Views: 3,745 - Comments: 0

    The job market has changed. Certified Veterinary Technicians are difficult to find and retain. In this article, Monica Maxwell discusses why CVT recruiting is so difficult and strategies to help clinics attract and retain the empl...

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  • Blog

    Staff Transition to Management: Part II

    Views: 2,099 - Comments: 0

    Continuing from Staff Transition to Management: Part I, Cheryl Latta, DoveLewis Human Resources Manager, reviews common difficulties that new managers face and tips for making the most of your new promotion.   Making th...

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  • Video

    Staff Transition to Management: Part I

    Views: 2,616 - Comments: 0

    Cheryl Latta, DoveLewis Human Resources Manager, talks about the difficulties that can come with a promotion to management, and tips for handling new responsibilities.

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  • Video

    Introducing a Client Liaison Position

    Views: 2,231 - Comments: 0

    Anthony Strode and Cy Torrey, DoveLewis Client Liaisons, discuss the importance of providing great client experiences through their new positions as Client Liaisons. Learn how they are taking customer service to the next level, an...

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  • Blog

    Thank You, and Good Job

    Views: 3,116 - Comments: 1

    Being a veterinarian is exhausting, isn't it? We need to care about so many things! I need to care about that blocked cat whose owners can't afford treatment. I need to care about that dog with pulmonary metastasis whose owners...

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  • Video

    Is Your Hospital Ready for Higher Wages?

    Views: 1,073 - Comments: 0

    DoveLewis CEO, Ron Morgan, and Chief Administrative Officer, Monica Maxwell, discuss how they are managing minimum wage and decompression at DoveLewis Emergency Animal Hospital.

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  • Video

    Managing Sexual Harassment Claims

    Views: 1,570 - Comments: 0

    Sexual harassment is a topic we all need to be aware of. Learn from Cheryl Latta, Human Resources Manager, about handling sexual harassment in your clinic and how to take appropriate action. Download Interview Template

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  • Video

    Workplace Grief - Making a Memorial Table

    Views: 2,785 - Comments: 0

    March is Wellness Month at DoveLewis! Join Enid Traisman, Pet Loss Support Director, and Chelsea Lincoln, Special Accounts Coordinator, to learn about creating memorial tables to support your colleagues. Download Supplies List...

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  • Video

    Veterinary Interview Prep

    Views: 2,922 - Comments: 2

    Whether you are applying for a position in a new city, or promotion at your current hospital, there are a few tips you should keep in mind. Cheryl Latta, DoveLewis Human Resources Manager, discusses how to make the best impression...

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  • Video

    Managing a 24/7 Facility: How to Survive and Thrive

    Views: 2,594 - Comments: 0

    In this lecture, Monica Maxwell, SPHR, covers the realities of management in a “city that never sleeps” and give tips on how to survive and thrive. This course has been approved by the Certified Veterinary Practice Manager...

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  • Video

    How to Address Mental Health Concerns

    Views: 5,010 - Comments: 0

    Chief Human Resources Officer, Monica Maxwell, and HR Generalist, Cheryl Latta, address culture issues and signs managers should look out for when it comes to burn out and depression.

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  • Video

    Let’s Talk About Suicide Awareness

    Views: 3,731 - Comments: 0

    Live Again co-founder, Eric Snyder, comes to DoveLewis to talk with HR Generalist, Cheryl Latta, about suicide awareness and prevention. Resources mentioned in this video: National Suicide Prevention Lifeline: 1-800-273- TALK...

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  • Video

    Disaster Relief in the Veterinary Community

    Views: 2,726 - Comments: 1

    Natural disasters impact thousands of pets and veterinary hospitals each year. Christy Michael, BVMS, discusses ways to help your local and national veterinary community. Dr. Michael also recommends relief and recovery teams speci...

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  • Video

    Talking to Unhappy Clients on the Phone

    Views: 8,435 - Comments: 0

    Former DoveLewis Client Service Representative, Kaitlyn Sanborn, discusses helpful tips and strategies for talking to unhappy clients over the phone.

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  • Video

    Can You Fire for Free Speech?

    Views: 3,448 - Comments: 0

    DoveLewis CEO Ron Mogan and Chief Human Resources Officer Monica Maxwell discuss the controversial firing of an employee at Google.

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  • Blog

    That's Not My Name

    Views: 1,783 - Comments: 0

    Tell me about a time that you faced a challenge or obstacle in your career. What happened? (Maybe this challenge had to do with running your business, working with a client, or a side of veterinary care that you found particularly...

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  • Video

    Terminations: Breaking up Is Hard to Do

    Views: 2,187 - Comments: 0

    Terminating an employee can be one of the most difficult decisions you as a practice manager or clinic owner have to make. In this session, Monica Maxwell, SPHR, explains why terminating toxic employees is critical to your clinic...

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  • Blog

    DoveLewis Phone Room: A Quest for a Quiet Lobby

    Views: 3,467 - Comments: 7

    As a leader at DoveLewis, one of my main focuses is to ensure Dove employees have the tools and resources they need to perform their jobs. Over the last few years, Dove has gone through a tremendous amount of growth. That inc...

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  • Article

    Dog Bite Prevention Week at DoveLewis: Who, When and Why

    Views: 8,602 - Comments: 1

    It’s National Dog Bite Prevention week! As the Safety Manager at DoveLewis, animal bites are always at the front of my proverbial stove. I would like to say that we have a zero bite record, but that would be false. As an emergency...

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  • Video

    April Fools'! Safety Considerations for Dangerous Animals

    Views: 5,964 - Comments: 1

    In this unusual case, Coby Richter, DVM, DACVS, discusses safety tips and best practices when working with potentially dangerous animals.

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  • Blog

    Top Five HR Mistakes and How to Avoid Them

    Views: 2,384 - Comments: 0

    Tell strangers on a plane you are in management and chances are they wrinkle their nose a bit and make a face. Try telling a stranger you’re in HR. They look at you like you announced you are an IRS auditor. Why? Well, to be...

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  • Blog

    Wellness Month: Year 2

    Views: 1,990 - Comments: 0

    Here I am again: another year down and another wellness month to plan. First off, I have to say this is far less scary than it was last year. Let’s start with last year. What went well? What did staff enjoy and what wasn’t u...

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  • Blog

    Powdered Glove Ban

    Views: 3,928 - Comments: 6

    While I am not excited about transitioning away from gloves that work really well for me in surgery, this shift away from powdered gloves gets my full support. Honestly, I’m surprised it took until 2017 for the FDA to make it offi...

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  • Blog

    No Experience Required? My First Job in the Veterinary Field

    Views: 5,350 - Comments: 2

    As my college graduation was nearing, I knew I needed to look for a job. At the time I was considering graduate school to pursue a career in human medicine, but I didn’t feel ready to go to more school so I decided to take a year...

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  • Article

    How We Stayed Social in 2016

    Views: 7,849 - Comments: 0

    Here in 2020? For an updated article about managing social media platforms, click here to read How to Get Started in the World of Social Media on atdove.org.   Social media isn’t going away. It’s growing at exponen...

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  • Blog

    7 Tips for Happy Pets on Halloween

    Views: 3,472 - Comments: 1

    Guest blogger and behavior specialist, Jenn Fiendish, CVT, VTS (Behavior), discusses important things to keep in mind while educating clients this Halloween: We all know the dangers of chocolate and pets, but what about the anx...

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  • Blog

    When Society Labels You a Killer

    Views: 4,454 - Comments: 7

    UPDATE: The Quebec Court of Appeal has lifted the temporary suspension of Montreal’s pitbull ban, putting the bylaw into effect. Pit Bulls have recently been all over the news as the target of a controversial ban which came aft...

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  • Blog

    Hiring CSRs: What Do Clinics Look For?

    Views: 4,068 - Comments: 4

    Let’s face it. Hiring veterinary staff is challenging. Sure, it depends on the role: Certified / Licensed Technicians are like unicorns these days. You know they exist but you can never find them in regions like ours! Assista...

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  • Video

    Keeping Up With Rapid Changes in HR

    Views: 2,816 - Comments: 0

    In this lecture, Monica Maxwell, SPHR, discusses the changing laws and trends that all practice managers need to be aware of. This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward...

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  • Video

    Tiny Talk – Critical Thinking

    Views: 10,831 - Comments: 0

    Christy Michael, BVMS, describes critical thinking and why it is such a vital skill for everyone on the veterinary team.

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  • Blog

    From CVT to CSR to CVT Again... A Journey

    Views: 5,238 - Comments: 9

    I have been a CVT for just over 2 years now, the majority of that time spent in emergency medicine. During a late night in the ER I tried to take on a dog that was just a little too much for me, and injured my back. This...

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  • Blog

    Adopting Special Needs Cats

    Views: 3,739 - Comments: 3

    If you have read my previous blogs then you are aware of my addiction to caregiving and that I tried to stop rescuing. I did my best to stop but the special needs cats always pull so hard on my heartstrings that I cannot say no. I...

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  • Blog

    My Approach to Customer Service: Client Advocacy

    Views: 4,091 - Comments: 0

    A few months ago, I was out to dinner and was approached by a woman who seemed to recognize me; she asked if I worked for DoveLewis. I told her that I did, and she then gave me a hug and thanked me for helping her and her family t...

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  • Blog

    Adapting to the Technician Shortage

    Views: 7,295 - Comments: 16

    This year I helped make a decision that caused a considerable amount of strife among the DoveLewis technician staff and even anger and disappointment for a few of my most senior technicians.  No one likes to deal with conflic...

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  • Blog

    The Gender Pay Gap

    Views: 2,899 - Comments: 0

    DoveLewis is comprised of 85% females.  While this is true for most clinics in the veterinary industry, we also have an unusually high number of females in Leadership positions: four of our six top leaders are women and all o...

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  • Video

    Cleaning Checklists

    Views: 11,979 - Comments: 3

    DoveLewis Technician Assistant, Leilani Baker, gives an overview of the cleaning checklists and why this system is important in any hospital. A sample cleaning checklist is available for download.

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  • Blog

    Hidden Talents of Receptionists

    Views: 9,144 - Comments: 2

    This week is “CSR Appreciation Week” at DoveLewis. Client Service Representatives maintain a very important role in the hospital. I worked on the floor as a CSR for a little over a year and I am very excited to have recently trans...

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  • Video

    Emergency Preparedness For Your Clinic

    Views: 5,245 - Comments: 0

    Safety Manager of DoveLewis, Coby Richter, DVM, DACVS, discusses a few disaster preparedness precautions that we take as a 24-hour facility.

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  • Blog

    Word to Your Mother

    Views: 2,809 - Comments: 0

    "Word to Your Mother" - Vanilla Ice Monday was a big day for me. For the first time in over three months I was able to collect my mail from my Post Office box. Read along for a bit of context… During the first weekend o...

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  • Blog

    Work Life Integration

    Views: 2,531 - Comments: 0

    It is not often that switching out one word for another makes such a big impact on me, but that has happened. Let me explain… I was asked to write this blog on work-life balance. I’m honestly not the best model for that as Preside...

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  • Video

    Fixer to a Leader

    Views: 5,170 - Comments: 2

    CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, team up on this lecture to talk to Managers about the importance of moving away from the “fixing” mentality to become a great leader. This course has been approved by...

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