Manager: Managing a practice isn’t easy. You’re constantly pulled in every direction. We offer practical advice on all aspects of your work, plus the tools to train all members of your team.

  • Hidden Talents of Receptionists

    7,336 Views - 2 Comments This week is “CSR Appreciation Week” at DoveLewis. Client Service Representatives maintain a very important role in the hospital. I worked on the floor as a CSR for a little over a year and I am very exci...
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  • Emergency Preparedness For Your Clinic

    3,916 Views - 0 Comments Safety Manager of DoveLewis, Coby Richter, DVM, DACVS, discusses a few disaster preparedness precautions that we take as a 24-hour facility.

    6 min 10 sec

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  • Word to Your Mother

    1,892 Views - 0 Comments "Word to Your Mother" - Vanilla Ice Monday was a big day for me. For the first time in over three months I was able to collect my mail from my Post Office box. Read along for a bit of context…...
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  • Work Life Integration

    1,799 Views - 0 Comments It is not often that switching out one word for another makes such a big impact on me, but that has happened. Let me explain… I was asked to write this blog on work-life balance. I’m honestly not the best...
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  • Fixer to a Leader

    3,737 Views - 2 Comments CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, team up on this lecture to talk to Managers about the importance of moving away from the “fixing” mentality to become a great leader. This co...

    52 min 47 sec

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  • Is There a Cure for When You’re a Workaholic?

    3,288 Views - 6 Comments Is there a cure when you’re a workaholic? I am a workaholic. I come from a long line of focused, hardworking people who lived their lives with determined energy. And honestly, for many of my ancestors...
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  • Never Stop Learning

    4,710 Views - 8 Comments This is a mantra here at atdove.org. It’s one of the main reasons for the development of this website and why I have spent the last 5 years working to create the videos and articles found here – because I...
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  • Spring Weather Preparedness

    4,094 Views - 1 Comments Spring Has Sprung! Watch Out for Wild Weather! Tornadoes, lightning, floods, rip currents and early season heat - spring dangers rampage across the United States throughout March, April and May. And th...
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  • Client Call Backs

    5,107 Views - 4 Comments Joanie Abrams, CVT, VTS(ECC), discusses how client call backs are performed at the hospital and our philosophy for follow up in the ER.

    1 min 2 sec

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  • How We Keep Our Dogs From Barking

    6,312 Views - 5 Comments We’ve been doing yoga, coloring sheets, having healthy snacks, and taking extra time for ourselves because it’s self-care month at DoveLewis. But there’s one topic that’s got us al...
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  • My Fear of Wellness Month

    2,882 Views - 7 Comments Let’s start with the basics: I’m new to my employer and have been with the company for 90 days. I’ve been put in charge of spearheading Wellness and Self Care Month for our 115 employees. Now the compl...
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  • Wellness Program

    4,121 Views - 1 Comments DoveLewis Wellness Program coordinators Enid Traisman, CT, MSW, and Josey Kinnaman, CVT, discuss the staff benefits of a coordinated hospital wellness program and the steps DoveLewis has taken to improve...

    3 min 54 sec

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  • Be Open to Learning

    1,768 Views - 0 Comments One of the things I’ve personally learned in my 12 years at DoveLewis is how important staff training, education and solid protocols are in building and maintaining a successful veterinary hospital....
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  • Dating at Work

    2,565 Views - 1 Comments DoveLewis Director of Human Resources Monica Maxwell, SPHR, discusses how to handle employees who are dating each other. The topics of consent forms, guidelines for behavior at work, and supervisors datin...

    3 min 49 sec

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  • Art Therapy

    3,723 Views - 0 Comments Enid Traisman, CT, MSW, discusses the benefits of art therapy to veterinary staff, and describes how DoveLewis has instituted art therapy for employees.

    2 min 25 sec

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  • Present Tense

    3,097 Views - 10 Comments It’s a quiz on Facebook. It’s a plot point in every time travel movie. The thought of it might keep you awake at night. Do you want to know the day that you’ll die? Do you want to plan? Have time to trave...
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  • Lowering Inventory Costs

    5,583 Views - 2 Comments Inventory is a large expense and can also be a large loss if it is not monitored properly.  Sales of pharmaceuticals, medical supplies, surgical supplies, and vaccines are a sizable source of reve...
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  • Staff Recruiting

    2,454 Views - 4 Comments Monica Maxwell, SPHR, discusses tips for successful staff recruiting including where to advertise, interviewing tips, and reference checks on potential employees.

    4 min 11 sec

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  • Finding Your Management Strengths

    3,885 Views - 2 Comments Monica Maxwell, SPHR, discusses the strengths and weaknesses of different personality types and how they affect both communication and management. Finding your strengths and recognizing your weaknesses as...

    59 min 47 sec

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  • Patient Confidentiality

    7,220 Views - 1 Comments Client Service Representative at DoveLewis, Kaitlyn Sanborn, and Monica Maxwell, SPHR, discuss the patient confidentiality policy in the hospital and how to go about educating clients to this policy....

    6 min 16 sec

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  • Working Interviews: Why and How

    3,199 Views - 1 Comments Let's face it. Hiring is one of the most important business decisions we make in our practice. We (hopefully) invest quite a bit of time and energy into making the right decision so that we can avoid the...
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  • atdove.org and VHMA: Better Together

    1,871 Views - 0 Comments We're excited to annouce a new partnership with the Veterinary Hospital Managers Association! VHMA is a professional organization that supports veterinary practice managers by offering educational re...
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  • Safety Evacuation Plan

    2,668 Views - 0 Comments DoveLewis Safety Manager, Coby Richter, DVM, DACVS, and Director of Services, Jerry Holder, discuss the annual DoveLewis fire evacuation drill in accordance with OSHA standards. The staff evacuation...

    4 min 20 sec

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  • Just Me and the Cats

    2,600 Views - 0 Comments Growing up, my siblings and I were animal lovers but never had many pets. We had to relocate often due to my dad’s Coast Guard career, and my parents were understandably wary of adding animals to our very...
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  • Tick-Nemesis

    4,431 Views - 8 Comments Jerry had Newman. Harry had Voldemort. I have ticks. I only recently found out ticks are my archenemies. This spring they sent me a formal declaration of war via my dog. It's been rough. Most people...
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  • When to Say Goodbye

    2,870 Views - 1 Comments My recent experience saying goodbye to our pug Lucy led me to the DoveLewis Pet Loss Support Program and Enid Traisman, program director and certified grief counselor. Ron: I work in a building where...
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  • What Leadership Is, and What It Is Not

    2,652 Views - 3 Comments Leadership. It is a simple word with complex meaning. One of the biggest issues I see managers make, new and old, is the assumption that a title automatically dictates the authority of a leader. Anyone wh...
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  • When Things Fall Apart

    1,952 Views - 0 Comments 2014 saw massive change come to the front desk here at DoveLewis. By the end of December we only had three full time Client Service Representatives (CSRs) that had started out at the front desk at the sta...
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  • Failure to Communicate

    1,802 Views - 2 Comments In my now 15 year career in Human Resources almost every workplace problem I encounter comes down to communication.  Communication problems take several forms. Here are my top three. Inc...
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  • Lifters and Leaners Part 2

    3,004 Views - 0 Comments CEO of DoveLewis, Ron Morgan, continues his series on employee engagement. Topics discussed include motivating different types of employees and management tips for employee discipline, documentation, and...

    53 min 6 sec

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  • Management Rollercoaster

    1,713 Views - 0 Comments You may be wondering, whatever happened with my new manager role? Funny story… Earlier this year I was excited about adding managerial responsibilities to my plate. Things actually went okay (with my sing...
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  • Corrective Actions Tips

    1,993 Views - 0 Comments What are some tips for people in management roles to remember when giving corrective actions? 1. Corrective actions are proactive tools, not reactive. Give employees feedback (both good and bad) of...
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  • Tiny Talk - Managing Millennials (Part 2)

    3,159 Views - 2 Comments Monica Maxwell, SPHR, offers tips on how to connect with and manage Millennials. Find out what shaped this generation and previous ones in Part 1.

    9 min 35 sec

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  • Tiny Talk - Managing Millennials (Part 1)

    2,820 Views - 0 Comments Monica Maxwell, SPHR, discusses the Millennial generation and how they differ from Boomers and Gen Xers in regards to working with and managing this large group of employees. For tips on how to connect wi...

    9 min 6 sec

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  • Up in Smoke - Adapting Drug Policies

    1,502 Views - 5 Comments Well, it happened. Last night here in Oregon, we legalized marijuana. I have to hand it to the pro marijuana people. Their campaign was pretty strong. They promised lower crime rates, more tax money fo...
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  • Porter's Adoption Story

    1,453 Views - 1 Comments According to the American Humane Society it's Adopt a Dog month. This is an annual month-long celebration of adopting rescues from shelters. The late Joan Rivers was quoted in the Daily Mail as saying "Al...
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  • Myers-Briggs Thinking vs. Feeling

    5,107 Views - 2 Comments Monica Maxwell, SPHR, defines the major differences between thinkers and feelers, and how to work with both personalities, and also how to deal with both personalities from a client perspective. ...

    4 min 2 sec

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  • Site Update: New Training Plans!

    2,080 Views - 3 Comments Having pre-built and custom training plans available for our administrators will be the biggest addition to our website all year. On the Floor @Dove's new Training Plan feature ensures consist...
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  • “Investing” in Pets

    2,335 Views - 1 Comments Every day at my job I see the amount of money clients are willing and able to spend on their pet (and often, limited to spending). The degree of pet care varies based on the client’s financial abili...
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  • I Feel Guilty When I'm Not Working

    3,277 Views - 5 Comments I remember when I was eager for the open shifts to be posted so I could sign up for an extra one. When three days off in a row seemed excessive, I could fit in another shift. When I was happy to be interr...
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  • Workplace Safety Committee

    2,252 Views - 0 Comments Safety Manager at DoveLewis, Coby Richter, DVM, DACVS, discusses the OSHA regulations for a workplace safety committee, and gives tips for staff compliance when it comes to participating in safety....

    3 min 33 sec

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  • Workplace Safety Program

    4,219 Views - 1 Comments DoveLewis staff surgeon and safety manager Coby Richter, DVM DACVS discusses the OSHA regulations for a workplace safety program, and outlines the safety structure in place at DoveLewis.

    3 min 56 sec

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  • Slopestyle Manager

    1,801 Views - 2 Comments Didja hear? I’ve been made a DoveLewis manager. I know! I can hardly believe it myself. Manager of what, you ask? Um, well, manager of one person. Perhaps when you sum my safety manager title wit...
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  • Veterinary Survival Tip: Bad Smells & Gagging

    2,955 Views - 5 Comments The best advice I've ever received for working/surviving at a veterinary hospital is: Whatever smelly lotion is available, put a dab/smear right under your nostrils to cover the hideous smell of __(fil...
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  • Staff Retention: Stay Interviews

    2,868 Views - 4 Comments As a manager, I've attended many CEs, lectures, and conferences to try to be a better, more efficient manager. Among the topics of these were negligent employees. We focused on when and how to discipline...
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  • Dealing With Mistakes

    2,172 Views - 3 Comments I’m sure this comes as a surprise to many of you, but I am not perfect. Please read that first sentence with as much sarcasm as you can muster! Perfection is a far-off goal, something we all strive for in...
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  • How To Give Veterinary Staff Kudos

    3,348 Views - 3 Comments I admit it; I’m a sucker for kudos. Probably related to self-confidence or lack thereof, or maybe just being a “pleaser” at my core. No doubt there is a Myers Briggs abbreviation for that personality type...
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  • Will You Be My Friend?

    1,849 Views - 5 Comments I have plenty of flaws. If management taught me anything, it’s that. My insecurities and personality quirks became painfully obvious and on display to the world when I started trying to lead other people...
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  • Positive Feedback: Can You Feel the Love?

    2,361 Views - 6 Comments One of my biggest personal challenges as a manager is providing my team with consistent positive feedback to individuals. The moment I walk into hospital I am faced with the all the matters that...
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  • How to Keep Members Engaged & Learning

    1,704 Views - 0 Comments Take full advantage of your atdove.org subscription by keeping staff consistently engaged and learning. Here are a few tips to help your team utilize atdove.org training: Show an interesting vide...
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