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Manager
Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
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Search, filter and sort the hundreds of videos, lectures, blogs and articles so you can find exactly what you’re looking for.
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Video
Client Call Backs
Views: 6,636 - Comments: 4Joanie Abrams, CVT, VTS(ECC), discusses how client call backs are performed at the hospital and our philosophy for follow up in the ER.
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Blog
How We Keep Our Dogs From Barking
Views: 7,232 - Comments: 5We’ve been doing yoga, coloring sheets, having healthy snacks, and taking extra time for ourselves because it’s self-care month at DoveLewis. But there’s one topic that’s got us all talking: our shoes! So w...
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Blog
My Fear of Wellness Month
Views: 3,600 - Comments: 7Let’s start with the basics: I’m new to my employer and have been with the company for 90 days. I’ve been put in charge of spearheading Wellness and Self Care Month for our 115 employees. Now the complicated factors: I do not c...
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Video
Wellness Program
Views: 5,375 - Comments: 1DoveLewis Wellness Program coordinators Enid Traisman, CT, MSW, and Josey Kinnaman, CVT, discuss the staff benefits of a coordinated hospital wellness program and the steps DoveLewis has taken to improve the wellness options for e...
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Blog
Be Open to Learning
Views: 2,518 - Comments: 0One of the things I’ve personally learned in my 12 years at DoveLewis is how important staff training, education and solid protocols are in building and maintaining a successful veterinary hospital. I also think the vital ro...
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Video
Dating at Work
Views: 3,120 - Comments: 1DoveLewis Director of Human Resources Monica Maxwell, SPHR, discusses how to handle employees who are dating each other. The topics of consent forms, guidelines for behavior at work, and supervisors dating employees are covered.
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Video
Art Therapy
Views: 4,807 - Comments: 0Enid Traisman, CT, MSW, discusses the benefits of art therapy to veterinary staff, and describes how DoveLewis has instituted art therapy for employees.
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Blog
Present Tense
Views: 3,911 - Comments: 10It’s a quiz on Facebook. It’s a plot point in every time travel movie. The thought of it might keep you awake at night. Do you want to know the day that you’ll die? Do you want to plan? Have time to travel? Spend all of your money...
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Article
Lowering Inventory Costs
Views: 7,446 - Comments: 4Inventory is a large expense and can also be a large loss if it is not monitored properly. Sales of pharmaceuticals, medical supplies, surgical supplies, and vaccines are a sizable source of revenue for veterinary hospita...
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Staff Recruiting
Views: 3,674 - Comments: 4Monica Maxwell, SPHR, discusses tips for successful staff recruiting including where to advertise, interviewing tips, and reference checks on potential employees.
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Video
Finding Your Management Strengths
Views: 5,373 - Comments: 2Monica Maxwell, SPHR, discusses the strengths and weaknesses of different personality types and how they affect both communication and management. Finding your strengths and recognizing your weaknesses as a manager can propel you...
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Video
Patient Confidentiality
Views: 10,263 - Comments: 1Client Service Representative at DoveLewis, Kaitlyn Sanborn, and Monica Maxwell, SPHR, discuss the patient confidentiality policy in the hospital and how to go about educating clients to this policy.
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Blog
Working Interviews: Why and How
Views: 4,208 - Comments: 1Let's face it. Hiring is one of the most important business decisions we make in our practice. We (hopefully) invest quite a bit of time and energy into making the right decision so that we can avoid the ripple effects of making a...
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Blog
atdove.org and VHMA: Better Together
Views: 2,329 - Comments: 0We're excited to annouce a new partnership with the Veterinary Hospital Managers Association! VHMA is a professional organization that supports veterinary practice managers by offering educational resources, promoting certifi...
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Video
Safety Evacuation Plan
Views: 3,725 - Comments: 0DoveLewis Safety Manager, Coby Richter, DVM, DACVS, and Director of Services, Jerry Holder, discuss the annual DoveLewis fire evacuation drill in accordance with OSHA standards. The staff evacuation component as well as the b...
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Blog
Just Me and the Cats
Views: 3,361 - Comments: 0Growing up, my siblings and I were animal lovers but never had many pets. We had to relocate often due to my dad’s Coast Guard career, and my parents were understandably wary of adding animals to our very mobile family. Early on i...
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Tick-Nemesis
Views: 5,841 - Comments: 8Jerry had Newman. Harry had Voldemort. I have ticks. I only recently found out ticks are my archenemies. This spring they sent me a formal declaration of war via my dog. It's been rough. Most people I talk to think we are tic...
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Blog
When to Say Goodbye
Views: 3,828 - Comments: 1My recent experience saying goodbye to our pug Lucy led me to the DoveLewis Pet Loss Support Program and Enid Traisman, program director and certified grief counselor. Ron: I work in a building where end of life for animals i...
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Blog
What Leadership Is, and What It Is Not
Views: 3,802 - Comments: 3Leadership. It is a simple word with complex meaning. One of the biggest issues I see managers make, new and old, is the assumption that a title automatically dictates the authority of a leader. Anyone who’s been around the block...
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Blog
When Things Fall Apart
Views: 2,711 - Comments: 02014 saw massive change come to the front desk here at DoveLewis. By the end of December we only had three full time Client Service Representatives (CSRs) that had started out at the front desk at the start of 2014; the rest of th...
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Blog
Failure to Communicate
Views: 2,601 - Comments: 2In my now 15 year career in Human Resources almost every workplace problem I encounter comes down to communication. Communication problems take several forms. Here are my top three. Incompatible Styles: You say...
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Video
Lifters and Leaners Part 2
Views: 4,162 - Comments: 0CEO of DoveLewis, Ron Morgan, continues his series on employee engagement. Topics discussed include motivating different types of employees and management tips for employee discipline, documentation, and handling passive aggressiv...
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Blog
Management Rollercoaster
Views: 2,426 - Comments: 0You may be wondering, whatever happened with my new manager role? Funny story… Earlier this year I was excited about adding managerial responsibilities to my plate. Things actually went okay (with my single reporting employee), an...
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Blog
Corrective Actions Tips
Views: 2,717 - Comments: 0What are some tips for people in management roles to remember when giving corrective actions? 1. Corrective actions are proactive tools, not reactive. Give employees feedback (both good and bad) often. It's the only way...
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Tiny Talk - Managing Millennials (Part 2)
Views: 4,072 - Comments: 2Monica Maxwell, SPHR, offers tips on how to connect with and manage Millennials. Find out what shaped this generation and previous ones in Part 1.
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Tiny Talk - Managing Millennials (Part 1)
Views: 4,027 - Comments: 0Monica Maxwell, SPHR, discusses the Millennial generation and how they differ from Boomers and Gen Xers in regards to working with and managing this large group of employees. For tips on how to connect with and manage Millennials...
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Up in Smoke - Adapting Drug Policies
Views: 2,118 - Comments: 5Well, it happened. Last night here in Oregon, we legalized marijuana. I have to hand it to the pro marijuana people. Their campaign was pretty strong. They promised lower crime rates, more tax money for schools, and more time f...
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Blog
Porter's Adoption Story
Views: 1,990 - Comments: 1According to the American Humane Society it's Adopt a Dog month. This is an annual month-long celebration of adopting rescues from shelters. The late Joan Rivers was quoted in the Daily Mail as saying "Always get a rescue. They're...
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Video
Myers-Briggs Thinking vs. Feeling
Views: 6,951 - Comments: 2Monica Maxwell, SPHR, defines the major differences between thinkers and feelers, and how to work with both personalities, and also how to deal with both personalities from a client perspective.
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Blog
Site Update: New Training Plans!
Views: 2,642 - Comments: 3Having pre-built and custom training plans available for our administrators will be the biggest addition to our website all year. On the Floor @Dove's new Training Plan feature ensures consistent training for each empl...
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Blog
“Investing” in Pets
Views: 3,100 - Comments: 1Every day at my job I see the amount of money clients are willing and able to spend on their pet (and often, limited to spending). The degree of pet care varies based on the client’s financial ability and their personal view...
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Blog
I Feel Guilty When I'm Not Working
Views: 4,386 - Comments: 5I remember when I was eager for the open shifts to be posted so I could sign up for an extra one. When three days off in a row seemed excessive, I could fit in another shift. When I was happy to be interrupted with a phone call as...
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Video
Workplace Safety Committee
Views: 3,300 - Comments: 0Safety Manager at DoveLewis, Coby Richter, DVM, DACVS, discusses the OSHA regulations for a workplace safety committee, and gives tips for staff compliance when it comes to participating in safety.
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Video
Workplace Safety Program
Views: 5,756 - Comments: 3DoveLewis staff surgeon and safety manager Coby Richter, DVM DACVS discusses the OSHA regulations for a workplace safety program, and outlines the safety structure in place at DoveLewis.
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Blog
Slopestyle Manager
Views: 2,505 - Comments: 2Didja hear? I’ve been made a DoveLewis manager. I know! I can hardly believe it myself. Manager of what, you ask? Um, well, manager of one person. Perhaps when you sum my safety manager title with my new one-person-manage...
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Blog
Veterinary Survival Tip: Bad Smells & Gagging
Views: 4,036 - Comments: 7The best advice I've ever received for working/surviving at a veterinary hospital is: Whatever smelly lotion is available, put a dab/smear right under your nostrils to cover the hideous smell of __(fill in the blank)__. La...
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Blog
Staff Retention: Stay Interviews
Views: 3,879 - Comments: 5As a manager, I've attended many CEs, lectures, and conferences to try to be a better, more efficient manager. Among the topics of these were negligent employees. We focused on when and how to discipline and when and how to termin...
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Blog
Dealing With Mistakes
Views: 2,930 - Comments: 3I’m sure this comes as a surprise to many of you, but I am not perfect. Please read that first sentence with as much sarcasm as you can muster! Perfection is a far-off goal, something we all strive for in our jobs, but if you focu...
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Blog
How To Give Veterinary Staff Kudos
Views: 4,844 - Comments: 3I admit it; I’m a sucker for kudos. Probably related to self-confidence or lack thereof, or maybe just being a “pleaser” at my core. No doubt there is a Myers Briggs abbreviation for that personality type. EENT? IMHA? Doesn’t matt...
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Blog
Will You Be My Friend?
Views: 2,556 - Comments: 5I have plenty of flaws. If management taught me anything, it’s that. My insecurities and personality quirks became painfully obvious and on display to the world when I started trying to lead other people and make big decisions....
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Blog
Positive Feedback: Can You Feel the Love?
Views: 3,298 - Comments: 6One of my biggest personal challenges as a manager is providing my team with consistent positive feedback to individuals. The moment I walk into hospital I am faced with the all the matters that need attention: issues wit...
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Blog
How to Keep Members Engaged & Learning
Views: 2,487 - Comments: 0Take full advantage of your atdove.org subscription by keeping staff consistently engaged and learning. Here are a few tips to help your team utilize atdove.org training: Show an interesting video or CE lecture in...
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Video
Implementing a Health Care Plan
Views: 1,594 - Comments: 0Monica Maxwell, SPHR, discusses the new health care law in the United States and some tips on how to implement a health care plan or advise employees on their own health care.
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Blog
Do You Have Goals and Motivation?
Views: 1,326 - Comments: 2Motivation in veterinary medicine can be a tricky thing. The problem with motivation is that it’s different for everyone. We all have different goals and what pushes us to reach those goals will vary by person. What are your goals...
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Finding a Health Insurance Broker
Views: 1,353 - Comments: 0Monica Maxwell, SPHR, discusses the importance of finding a good health insurance broker for your company. Important aspects to look for in a broker are covered in this video.
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Video
The Importance of Office Day
Views: 2,706 - Comments: 0Megan Brashear, CVT, VTS (ECC), discusses the importance of dedicated office time for working hospital floor managers. She mentions ideas of how to fill that administrative time and how to communicate the importance to the rest of...
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Pregnancy in the Workplace
Views: 2,846 - Comments: 2Monica Maxwell, SPHR, talks about pregnancy in the workplace. This includes how to help pregnant employees keep themselves safe and how to communicate with pregnant employees and their doctor. Be sure to check out the helpful down...
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Video
Online Reputation Management
Views: 3,881 - Comments: 2CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, speak about how to navigate the world of online reviews and social media; covering posts from both your hospital staff and your clients. This talk is specifical...
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Blog
Your Favorite Content of 2013
Views: 2,383 - Comments: 02013 was big for online veterinary training with atdove.org. Our membership base now spans 45 US states, including Puerto Rico and Washington DC, and 19 different countries across the globe! Here are the most popular videos, ar...
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Video
Conflict Management
Views: 4,370 - Comments: 2Do you find yourself avoiding conflict? In this discussion, Monica Maxwell, SPHR, talks about how to successfully manage conflict as a manager and gives tips for how to deal with conflict head-on.
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