Manager: Managing a practice isn’t easy. You’re constantly pulled in every direction. We offer practical advice on all aspects of your work, plus the tools to train all members of your team.

  • Dealing With Mistakes

    2,254 Views - 3 Comments I’m sure this comes as a surprise to many of you, but I am not perfect. Please read that first sentence with as much sarcasm as you can muster! Perfection is a far-off goal, something we all strive for in...
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  • How To Give Veterinary Staff Kudos

    3,547 Views - 3 Comments I admit it; I’m a sucker for kudos. Probably related to self-confidence or lack thereof, or maybe just being a “pleaser” at my core. No doubt there is a Myers Briggs abbreviation for that personality type...
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  • Will You Be My Friend?

    1,939 Views - 5 Comments I have plenty of flaws. If management taught me anything, it’s that. My insecurities and personality quirks became painfully obvious and on display to the world when I started trying to lead other people...
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  • Positive Feedback: Can You Feel the Love?

    2,454 Views - 6 Comments One of my biggest personal challenges as a manager is providing my team with consistent positive feedback to individuals. The moment I walk into hospital I am faced with the all the matters that...
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  • How to Keep Members Engaged & Learning

    1,760 Views - 0 Comments Take full advantage of your atdove.org subscription by keeping staff consistently engaged and learning. Here are a few tips to help your team utilize atdove.org training: Show an interesting vide...
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  • Implementing a Health Care Plan

    1,211 Views - 0 Comments Monica Maxwell, SPHR, discusses the new health care law in the United States and some tips on how to implement a health care plan or advise employees on their own health care.

    2 min 44 sec

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  • Do You Have Goals and Motivation?

    920 Views - 2 Comments Motivation in veterinary medicine can be a tricky thing. The problem with motivation is that it’s different for everyone. We all have different goals and what pushes us to reach those goals will vary by p...
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  • Finding a Health Insurance Broker

    1,014 Views - 0 Comments Monica Maxwell, SPHR, discusses the importance of finding a good health insurance broker for your company. Important aspects to look for in a broker are covered in this video.

    3 min 33 sec

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  • The Importance of Office Day

    2,052 Views - 0 Comments Megan Brashear, CVT, VTS (ECC), discusses the importance of dedicated office time for working hospital floor managers. She mentions ideas of how to fill that administrative time and how to communicate the...

    2 min 25 sec

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  • Pregnancy in the Workplace

    2,130 Views - 2 Comments Monica Maxwell, SPHR, talks about pregnancy in the workplace. This includes how to help pregnant employees keep themselves safe and how to communicate with pregnant employees and their doctor. Be sure to...

    3 min 41 sec

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  • Online Reputation Management

    2,845 Views - 2 Comments CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, speak about how to navigate the world of online reviews and social media; covering posts from both your hospital staff and your clients. ...

    56 min 6 sec

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  • Your Favorite Content of 2013

    1,829 Views - 0 Comments 2013 was big for online veterinary training with atdove.org. Our membership base now spans 45 US states, including Puerto Rico and Washington DC, and 19 different countries across the globe! Here are t...
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  • Conflict Management

    3,068 Views - 2 Comments Do you find yourself avoiding conflict? In this discussion, Monica Maxwell, SPHR, talks about how to successfully manage conflict as a manager and gives tips for how to deal with conflict head-on.

    2 min 43 sec

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  • Three Awesome Holiday Gifts From Clients

    1,908 Views - 1 Comments Our hospital doors at DoveLewis are open 365 days a year, 24 hours a day. The holidays are often some of our busiest times, and require a full staff. This means that our holidays are often spent away from...
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  • Assign and Track Member Activity

    862 Views - 0 Comments Take full advantage of your content assigning and tracking features. As an account administrator, you have the ability to assign content to any of your premium account members. Here are some helpful ti...
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  • Hate Veterinary Holidays? You Don't Have To!

    2,306 Views - 3 Comments Veterinary professionals hate the holidays. It’s true. And with good reason! Between the “Seasonal Sixteen” weight gain from all of the delicious treats our grateful clients and vendors bring us this time...
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  • Don't Take Management Personally

    2,539 Views - 2 Comments One of my favorite questions to ask practice managers I meet is “What is the most helpful advice you’ve ever received?” Almost always the answer is, “Don’t take it personally.” From there, a conversat...
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  • Backorders, Shortages, Allocations, OH MY!

    8,704 Views - 2 Comments In all of my 20 years of ordering inventory for pharmacies, animal shelters, and veterinary hospitals I have not encountered backorders and shortages like we have been dealing with over the past few y...
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  • Combat Compassion Fatigue with Vet Wrap Art Therapy

    8,068 Views - 8 Comments Too often we underestimate the power of the smallest act of caring. - Leo Buscaglia Sitting around a table crafting in our community room with co-workers is a little thing that many of us look forwa...
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  • Little Things: Making Veterinary Jobs Easier

    2,037 Views - 2 Comments This is my short master list of the "little things" that make working in a veterinary environment a better experience. 1. Snacks, snacks, snacks, snacks. This might seem like a really lit...
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  • Harassment Policy

    1,357 Views - 0 Comments Monica Maxwell, SPHR, discusses the importance of having a harassment policy in your hospital. She includes the necessary components of a harassment policy, and the effects of not having one.

    2 min 20 sec

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  • Interview with VMD Technology

    1,494 Views - 0 Comments I recently had the pleasure of answering some interview questions for Dr. Caleb Frankel of VMD Technology about my career and how atdove.org came to be. Here are a few of those questions, and a link...
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  • I Can Help! Veterinary Training and Planning

    2,384 Views - 2 Comments As veterinary managers go, I'm a PLANNER. While flying by the seat of my pants and treating unpredictable emergencies in the DoveLewis ER is fun, in every other area I need a PLAN. I like to set my expect...
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  • Appointment Flow

    7,826 Views - 6 Comments Brittany Carey and Henry Struzik, on location at Pearl Animal Hospital, describe the flow of appointments and delineation of duties. From obtaining a weight to basic history and vitals, defining thes...

    2 min 15 sec

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  • Veterinary Superstition

    3,798 Views - 5 Comments I don’t feel like a particularly superstitious person. Cracks in the sidewalk get stepped on, black cats walk around me all the time, and I don’t generally notice that any given Friday was the 13th day of...
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  • Scheduling Appointments

    5,992 Views - 1 Comments On location at Pearl Animal Hospital, Cheryl Latta and Brittany Carey discuss their process for scheduling appointments. They explain the amount of time allotted to appointments, the difference between te...

    3 min 24 sec

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  • Back to Basics - Five Tips for Your Management Skills

    2,662 Views - 6 Comments According to Harvard Business School professors Rakesh Khurana and Nitin Nohria, being a “manager” in and of itself is not a profession. Why? Rakesh and Nitin argue that “true professions have codes...
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  • Back to Basics - Technician Training

    3,670 Views - 13 Comments I went to tech school. I think I went to a pretty good program; we had lots of large and small animals on site and I got plenty of hands-on experience. I monitored anesthesia on multiple species, looked a...
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  • The Vet Tech Licensing Debate

    27,310 Views - 45 Comments I’m a little fired up. DISCLAIMER: Some of you might be offended by this blog. That is not my intention, but this is a touchy subject. I’m apologizing in advance. Please do not threaten...
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  • Can You Always Be with Every Patient & Client?

    1,739 Views - 2 Comments How do you guarantee great patient care and client service at your practice? No one wants to work at a veterinary practice that doesn’t deliver quality medicine or give great service, right? Think about t...
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  • Strategic Hiring

    2,298 Views - 0 Comments Monica Maxwell, SPHR, talks about how to hire the right fit for the position using strategic hiring techniques. In this video, hiring for the front desk is discussed.

    2 min 25 sec

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  • Client Care

    8,245 Views - 2 Comments From opening the front door for clients to remembering first names, Pearl Animal Hospital is serious about providing top notch care to their clients. In this video, Cheryl Latta and Brittany Carey discuss...

    2 min 31 sec

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  • Harassment Training

    1,905 Views - 0 Comments Monica Maxwell, SPHR, explains the different types of workplace harassment. The importance of harassment training in your veterinary practice and how to conduct that training is discussed.

    3 min 19 sec

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  • Workplace Drug Testing

    1,541 Views - 0 Comments Monica Maxwell, SPHR, explains the hows and whys of workplace drug testing. Because veterinary hospitals carry controlled substances, this is an important topic to be aware of. 

    3 min 37 sec

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  • Phone Service

    10,203 Views - 6 Comments Cheryl Latta and Brittany Carey, on location at Pearl Animal Hospital, discuss their etiquette for answering the phone at the front desk, putting clients on hold, and adding the personal touch to the...

    2 min 31 sec

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  • Three Tips for Hiring a Technician

    2,446 Views - 2 Comments After years of interviewing for technician positions, both before I knew what I was doing and after (thank you Monica Maxwell!), I’ve learned a few things about selecting great candidates. 1...
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  • New Site Features for Efficient Team Training

    1,550 Views - 0 Comments Did you know that On the Floor @Dove is constantly evolving to meet your veterinary training needs? In response to feedback and requests we received from our users, we've expanded our premium accou...
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  • Compassion Fatigue

    4,091 Views - 0 Comments Monica Maxwell, SPHR, sits down with Megan Brashear, CVT, VTS (ECC), to talk about the different ways compassion fatigue can appear in veterinary medicine. This includes tips for recognizing compassi...

    5 min 38 sec

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  • Supporting a Grieving Veterinary Colleague

    1,984 Views - 5 Comments When a member of our hospital experiences the death of a personal pet, we all understand the pain they are going through. We know how hard it is to come to work and focus while feeling sad. And while we d...
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  • Max and My Grief

    2,008 Views - 8 Comments If you’ve seen our Fractious Cat video, then you’ve met my oldest cat Max, who really has been fired from four vet offices in his fifteen years of life. This week Max was diagno...
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  • I Don’t Care

    1,817 Views - 10 Comments I don't care. Well... that’s how I feel at work some days, due to compassion fatigue. Usually I’m more than happy to speak with a client regarding their pet’s charges, but on...
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  • Veterinary People and Our "Lemon" Pets

    2,066 Views - 4 Comments Recently, my wife and I decided to let one of our dogs die… That might be a controversial way to say it, but that is exactly what we did. As sad as that situation is, we are at peace with our de...
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  • The Value in Veterinary Sympathy Cards

    9,367 Views - 5 Comments Often during pet loss support groups, clients mention how deeply they appreciated receiving a condolence card from their veterinary clinic after the loss of their pet. This thoughtful act validates tha...
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  • How to Hire a Veterinarian

    4,695 Views - 0 Comments When I tell people I work at a veterinary clinic they think I spend my day playing with puppies and kittens. While singing. After having bluebirds help me get dressed in the morning. Okay, so it’s poss...
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  • Constant Communication for Our Clients

    3,659 Views - 3 Comments At DoveLewis we live and work in a 24-hour world where clients arrive at all hours, and they’re in a variety of mental and emotional states. This helps keep us on our toes but always dealing with...
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  • Grow Your Practice with Social Media

    1,807 Views - 2 Comments Content Specialist, Sarah Crisp, talks through the importance of social media in the veterinary business and how to use it correctly to grow support for your practice.  *Please note: Due to consta...

    57 min 13 sec

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  • Social Media Discussions: Client Complaints

    2,564 Views - 2 Comments CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, discuss negative client communications on social media, using a case study from a client post on the DoveLewis Facebook page. To read our of...

    3 min 20 sec

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  • Hiring Right the First Time

    2,538 Views - 2 Comments Monica Maxwell, SPHR, gives tips and advice on how to properly research and interview candidates to make sure you get the right fit for your practice. This talk is specifically RACE-approved for one...

    56 min 59 sec

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  • Inventory Management

    6,089 Views - 2 Comments DoveLewis Inventory Specialist Erin Sochocky, CVT, discusses her system for ordering and managing inventory in a busy 24hr veterinary hospital.

    7 min 35 sec

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  • The Crying Game

    1,662 Views - 2 Comments Although not officially listed in my job description, I tend to make people cry on a (I hesitate to use the word ‘regular’ here) healthy basis. I don’t discriminate either. It can be...
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