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Manager
Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
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Blog
7 Tips for Happy Pets on Halloween
Views: 3,885 - Comments: 1Guest blogger and behavior specialist, Jenn Fiendish, CVT, VTS (Behavior), discusses important things to keep in mind while educating clients this Halloween: We all know the dangers of chocolate and pets, but what about the anx...
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When Society Labels You a Killer
Views: 4,817 - Comments: 7UPDATE: The Quebec Court of Appeal has lifted the temporary suspension of Montreal’s pitbull ban, putting the bylaw into effect. Pit Bulls have recently been all over the news as the target of a controversial ban which came aft...
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Blog
Hiring CSRs: What Do Clinics Look For?
Views: 4,619 - Comments: 4Let’s face it. Hiring veterinary staff is challenging. Sure, it depends on the role: Certified / Licensed Technicians are like unicorns these days. You know they exist but you can never find them in regions like ours! Assista...
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Keeping Up With Rapid Changes in HR
Views: 3,169 - Comments: 0In this lecture, Monica Maxwell, SPHR, discusses the changing laws and trends that all practice managers need to be aware of. This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward...
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Tiny Talk – Critical Thinking
Views: 12,202 - Comments: 0Christy Michael, BVMS, describes critical thinking and why it is such a vital skill for everyone on the veterinary team.
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From CVT to CSR to CVT Again... A Journey
Views: 5,661 - Comments: 9I have been a CVT for just over 2 years now, the majority of that time spent in emergency medicine. During a late night in the ER I tried to take on a dog that was just a little too much for me, and injured my back. This...
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Adopting Special Needs Cats
Views: 4,151 - Comments: 3If you have read my previous blogs then you are aware of my addiction to caregiving and that I tried to stop rescuing. I did my best to stop but the special needs cats always pull so hard on my heartstrings that I cannot say no. I...
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My Approach to Customer Service: Client Advocacy
Views: 4,645 - Comments: 0A few months ago, I was out to dinner and was approached by a woman who seemed to recognize me; she asked if I worked for DoveLewis. I told her that I did, and she then gave me a hug and thanked me for helping her and her family t...
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Adapting to the Technician Shortage
Views: 7,944 - Comments: 16This year I helped make a decision that caused a considerable amount of strife among the DoveLewis technician staff and even anger and disappointment for a few of my most senior technicians. No one likes to deal with conflic...
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Blog
The Gender Pay Gap
Views: 3,241 - Comments: 0DoveLewis is comprised of 85% females. While this is true for most clinics in the veterinary industry, we also have an unusually high number of females in Leadership positions: four of our six top leaders are women and all o...
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Cleaning Checklists
Views: 14,292 - Comments: 3DoveLewis Technician Assistant, Leilani Baker, gives an overview of the cleaning checklists and why this system is important in any hospital. A sample cleaning checklist is available for download.
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Blog
Hidden Talents of Receptionists
Views: 9,854 - Comments: 2This week is “CSR Appreciation Week” at DoveLewis. Client Service Representatives maintain a very important role in the hospital. I worked on the floor as a CSR for a little over a year and I am very excited to have recently trans...
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Emergency Preparedness For Your Clinic
Views: 5,781 - Comments: 0Safety Manager of DoveLewis, Coby Richter, DVM, DACVS, discusses a few disaster preparedness precautions that we take as a 24-hour facility.
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Blog
Word to Your Mother
Views: 3,161 - Comments: 0"Word to Your Mother" - Vanilla Ice Monday was a big day for me. For the first time in over three months I was able to collect my mail from my Post Office box. Read along for a bit of context… During the first weekend o...
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Work Life Integration
Views: 2,802 - Comments: 0It is not often that switching out one word for another makes such a big impact on me, but that has happened. Let me explain… I was asked to write this blog on work-life balance. I’m honestly not the best model for that as Preside...
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Video
Fixer to a Leader
Views: 5,793 - Comments: 2CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, team up on this lecture to talk to Managers about the importance of moving away from the “fixing” mentality to become a great leader. This course has been approved by...
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Blog
Is There a Cure for When You’re a Workaholic?
Views: 4,698 - Comments: 6Is there a cure when you’re a workaholic? I am a workaholic. I come from a long line of focused, hardworking people who lived their lives with determined energy. And honestly, for many of my ancestors before me, this drive was...
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Never Stop Learning
Views: 6,526 - Comments: 8This is a mantra here at atdove.org. It’s one of the main reasons for the development of this website and why I have spent the last 5 years working to create the videos and articles found here – because I believe so strongly that...
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Spring Weather Preparedness
Views: 5,092 - Comments: 1Spring Has Sprung! Watch Out for Wild Weather! Tornadoes, lightning, floods, rip currents and early season heat - spring dangers rampage across the United States throughout March, April and May. And there’s one hazard tha...
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Video
Client Call Backs
Views: 8,106 - Comments: 4Joanie Abrams, CVT, VTS(ECC), discusses how client call backs are performed at the hospital and our philosophy for follow up in the ER.
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Blog
How We Keep Our Dogs From Barking
Views: 8,000 - Comments: 5We’ve been doing yoga, coloring sheets, having healthy snacks, and taking extra time for ourselves because it’s self-care month at DoveLewis. But there’s one topic that’s got us all talking: our shoes! So w...
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My Fear of Wellness Month
Views: 4,293 - Comments: 7Let’s start with the basics: I’m new to my employer and have been with the company for 90 days. I’ve been put in charge of spearheading Wellness and Self Care Month for our 115 employees. Now the complicated factors: I do not c...
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Wellness Program
Views: 6,368 - Comments: 1DoveLewis Wellness Program coordinators Enid Traisman, CT, MSW, and Josey Kinnaman, CVT, discuss the staff benefits of a coordinated hospital wellness program and the steps DoveLewis has taken to improve the wellness options for e...
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Be Open to Learning
Views: 3,220 - Comments: 0One of the things I’ve personally learned in my 12 years at DoveLewis is how important staff training, education and solid protocols are in building and maintaining a successful veterinary hospital. I also think the vital ro...
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Video
Dating at Work
Views: 3,457 - Comments: 1DoveLewis Director of Human Resources Monica Maxwell, SPHR, discusses how to handle employees who are dating each other. The topics of consent forms, guidelines for behavior at work, and supervisors dating employees are covered.
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Art Therapy
Views: 5,487 - Comments: 0Enid Traisman, CT, MSW, discusses the benefits of art therapy to veterinary staff, and describes how DoveLewis has instituted art therapy for employees.
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Blog
Present Tense
Views: 4,561 - Comments: 10It’s a quiz on Facebook. It’s a plot point in every time travel movie. The thought of it might keep you awake at night. Do you want to know the day that you’ll die? Do you want to plan? Have time to travel? Spend all of your money...
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Article
Lowering Inventory Costs
Views: 9,009 - Comments: 4Inventory is a large expense and can also be a large loss if it is not monitored properly. Sales of pharmaceuticals, medical supplies, surgical supplies, and vaccines are a sizable source of revenue for veterinary hospita...
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Staff Recruiting
Views: 5,085 - Comments: 4Monica Maxwell, SPHR, discusses tips for successful staff recruiting including where to advertise, interviewing tips, and reference checks on potential employees.
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Finding Your Management Strengths
Views: 6,531 - Comments: 2Monica Maxwell, SPHR, discusses the strengths and weaknesses of different personality types and how they affect both communication and management. Finding your strengths and recognizing your weaknesses as a manager can propel you...
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Patient Confidentiality
Views: 12,502 - Comments: 1Client Service Representative at DoveLewis, Kaitlyn Sanborn, and Monica Maxwell, SPHR, discuss the patient confidentiality policy in the hospital and how to go about educating clients to this policy.
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Blog
Working Interviews: Why and How
Views: 4,970 - Comments: 1Let's face it. Hiring is one of the most important business decisions we make in our practice. We (hopefully) invest quite a bit of time and energy into making the right decision so that we can avoid the ripple effects of making a...
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atdove.org and VHMA: Better Together
Views: 2,772 - Comments: 0We're excited to annouce a new partnership with the Veterinary Hospital Managers Association! VHMA is a professional organization that supports veterinary practice managers by offering educational resources, promoting certifi...
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Safety Evacuation Plan
Views: 4,833 - Comments: 0DoveLewis Safety Manager, Coby Richter, DVM, DACVS, and Director of Services, Jerry Holder, discuss the annual DoveLewis fire evacuation drill in accordance with OSHA standards. The staff evacuation component as well as the b...
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Blog
Just Me and the Cats
Views: 3,957 - Comments: 0Growing up, my siblings and I were animal lovers but never had many pets. We had to relocate often due to my dad’s Coast Guard career, and my parents were understandably wary of adding animals to our very mobile family. Early on i...
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Tick-Nemesis
Views: 6,901 - Comments: 8Jerry had Newman. Harry had Voldemort. I have ticks. I only recently found out ticks are my archenemies. This spring they sent me a formal declaration of war via my dog. It's been rough. Most people I talk to think we are tic...
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When to Say Goodbye
Views: 4,777 - Comments: 1My recent experience saying goodbye to our pug Lucy led me to the DoveLewis Pet Loss Support Program and Enid Traisman, program director and certified grief counselor. Ron: I work in a building where end of life for animals i...
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What Leadership Is, and What It Is Not
Views: 4,944 - Comments: 3Leadership. It is a simple word with complex meaning. One of the biggest issues I see managers make, new and old, is the assumption that a title automatically dictates the authority of a leader. Anyone who’s been around the block...
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When Things Fall Apart
Views: 3,314 - Comments: 02014 saw massive change come to the front desk here at DoveLewis. By the end of December we only had three full time Client Service Representatives (CSRs) that had started out at the front desk at the start of 2014; the rest of th...
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Blog
Failure to Communicate
Views: 3,418 - Comments: 2In my now 15 year career in Human Resources almost every workplace problem I encounter comes down to communication. Communication problems take several forms. Here are my top three. Incompatible Styles: You say...
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Video
Lifters and Leaners Part 2
Views: 5,037 - Comments: 0CEO of DoveLewis, Ron Morgan, continues his series on employee engagement. Topics discussed include motivating different types of employees and management tips for employee discipline, documentation, and handling passive aggressiv...
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Management Rollercoaster
Views: 3,125 - Comments: 0You may be wondering, whatever happened with my new manager role? Funny story… Earlier this year I was excited about adding managerial responsibilities to my plate. Things actually went okay (with my single reporting employee), an...
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Corrective Actions Tips
Views: 3,405 - Comments: 0What are some tips for people in management roles to remember when giving corrective actions? 1. Corrective actions are proactive tools, not reactive. Give employees feedback (both good and bad) often. It's the only way...
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Video
Tiny Talk - Managing Millennials (Part 2)
Views: 4,807 - Comments: 2Monica Maxwell, SPHR, offers tips on how to connect with and manage Millennials. Find out what shaped this generation and previous ones in Part 1.
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Tiny Talk - Managing Millennials (Part 1)
Views: 5,046 - Comments: 0Monica Maxwell, SPHR, discusses the Millennial generation and how they differ from Boomers and Gen Xers in regards to working with and managing this large group of employees. For tips on how to connect with and manage Millennials...
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Up in Smoke - Adapting Drug Policies
Views: 2,745 - Comments: 5Well, it happened. Last night here in Oregon, we legalized marijuana. I have to hand it to the pro marijuana people. Their campaign was pretty strong. They promised lower crime rates, more tax money for schools, and more time f...
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Porter's Adoption Story
Views: 2,531 - Comments: 1According to the American Humane Society it's Adopt a Dog month. This is an annual month-long celebration of adopting rescues from shelters. The late Joan Rivers was quoted in the Daily Mail as saying "Always get a rescue. They're...
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Myers-Briggs Thinking vs. Feeling
Views: 8,264 - Comments: 2Monica Maxwell, SPHR, defines the major differences between thinkers and feelers, and how to work with both personalities, and also how to deal with both personalities from a client perspective.
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Site Update: New Training Plans!
Views: 3,017 - Comments: 3Having pre-built and custom training plans available for our administrators will be the biggest addition to our website all year. On the Floor @Dove's new Training Plan feature ensures consistent training for each empl...
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“Investing” in Pets
Views: 3,747 - Comments: 1Every day at my job I see the amount of money clients are willing and able to spend on their pet (and often, limited to spending). The degree of pet care varies based on the client’s financial ability and their personal view...
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