Manager

Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.


Filter Content

Search, filter and sort the hundreds of videos, lectures, blogs and articles so you can find exactly what you’re looking for.

  • Video

    Client Call Backs

    Views: 6,636 - Comments: 4

    Joanie Abrams, CVT, VTS(ECC), discusses how client call backs are performed at the hospital and our philosophy for follow up in the ER.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    How We Keep Our Dogs From Barking

    Views: 7,232 - Comments: 5

    We’ve been doing yoga, coloring sheets, having healthy snacks, and taking extra time for ourselves because it’s self-care month at DoveLewis. But there’s one topic that’s got us all talking: our shoes! So w...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    My Fear of Wellness Month

    Views: 3,600 - Comments: 7

    Let’s start with the basics: I’m new to my employer and have been with the company for 90 days. I’ve been put in charge of spearheading Wellness and Self Care Month for our 115 employees. Now the complicated factors: I do not c...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Wellness Program

    Views: 5,375 - Comments: 1

    DoveLewis Wellness Program coordinators Enid Traisman, CT, MSW, and Josey Kinnaman, CVT, discuss the staff benefits of a coordinated hospital wellness program and the steps DoveLewis has taken to improve the wellness options for e...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Be Open to Learning

    Views: 2,518 - Comments: 0

    One of the things I’ve personally learned in my 12 years at DoveLewis is how important staff training, education and solid protocols are in building and maintaining a successful veterinary hospital. I also think the vital ro...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Dating at Work

    Views: 3,120 - Comments: 1

    DoveLewis Director of Human Resources Monica Maxwell, SPHR, discusses how to handle employees who are dating each other. The topics of consent forms, guidelines for behavior at work, and supervisors dating employees are covered.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Art Therapy

    Views: 4,807 - Comments: 0

    Enid Traisman, CT, MSW, discusses the benefits of art therapy to veterinary staff, and describes how DoveLewis has instituted art therapy for employees.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Present Tense

    Views: 3,911 - Comments: 10

    It’s a quiz on Facebook. It’s a plot point in every time travel movie. The thought of it might keep you awake at night. Do you want to know the day that you’ll die? Do you want to plan? Have time to travel? Spend all of your money...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Article

    Lowering Inventory Costs

    Views: 7,446 - Comments: 4

    Inventory is a large expense and can also be a large loss if it is not monitored properly.  Sales of pharmaceuticals, medical supplies, surgical supplies, and vaccines are a sizable source of revenue for veterinary hospita...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Staff Recruiting

    Views: 3,674 - Comments: 4

    Monica Maxwell, SPHR, discusses tips for successful staff recruiting including where to advertise, interviewing tips, and reference checks on potential employees.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Finding Your Management Strengths

    Views: 5,373 - Comments: 2

    Monica Maxwell, SPHR, discusses the strengths and weaknesses of different personality types and how they affect both communication and management. Finding your strengths and recognizing your weaknesses as a manager can propel you...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Patient Confidentiality

    Views: 10,263 - Comments: 1

    Client Service Representative at DoveLewis, Kaitlyn Sanborn, and Monica Maxwell, SPHR, discuss the patient confidentiality policy in the hospital and how to go about educating clients to this policy.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Working Interviews: Why and How

    Views: 4,208 - Comments: 1

    Let's face it. Hiring is one of the most important business decisions we make in our practice. We (hopefully) invest quite a bit of time and energy into making the right decision so that we can avoid the ripple effects of making a...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    atdove.org and VHMA: Better Together

    Views: 2,329 - Comments: 0

    We're excited to annouce a new partnership with the Veterinary Hospital Managers Association! VHMA is a professional organization that supports veterinary practice managers by offering educational resources, promoting certifi...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Safety Evacuation Plan

    Views: 3,725 - Comments: 0

    DoveLewis Safety Manager, Coby Richter, DVM, DACVS, and Director of Services, Jerry Holder, discuss the annual DoveLewis fire evacuation drill in accordance with OSHA standards. The staff evacuation component as well as the b...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Just Me and the Cats

    Views: 3,361 - Comments: 0

    Growing up, my siblings and I were animal lovers but never had many pets. We had to relocate often due to my dad’s Coast Guard career, and my parents were understandably wary of adding animals to our very mobile family. Early on i...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Tick-Nemesis

    Views: 5,841 - Comments: 8

    Jerry had Newman. Harry had Voldemort. I have ticks. I only recently found out ticks are my archenemies. This spring they sent me a formal declaration of war via my dog. It's been rough. Most people I talk to think we are tic...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    When to Say Goodbye

    Views: 3,828 - Comments: 1

    My recent experience saying goodbye to our pug Lucy led me to the DoveLewis Pet Loss Support Program and Enid Traisman, program director and certified grief counselor. Ron: I work in a building where end of life for animals i...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    What Leadership Is, and What It Is Not

    Views: 3,802 - Comments: 3

    Leadership. It is a simple word with complex meaning. One of the biggest issues I see managers make, new and old, is the assumption that a title automatically dictates the authority of a leader. Anyone who’s been around the block...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    When Things Fall Apart

    Views: 2,711 - Comments: 0

    2014 saw massive change come to the front desk here at DoveLewis. By the end of December we only had three full time Client Service Representatives (CSRs) that had started out at the front desk at the start of 2014; the rest of th...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Failure to Communicate

    Views: 2,601 - Comments: 2

    In my now 15 year career in Human Resources almost every workplace problem I encounter comes down to communication.  Communication problems take several forms. Here are my top three. Incompatible Styles: You say...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Lifters and Leaners Part 2

    Views: 4,162 - Comments: 0

    CEO of DoveLewis, Ron Morgan, continues his series on employee engagement. Topics discussed include motivating different types of employees and management tips for employee discipline, documentation, and handling passive aggressiv...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Management Rollercoaster

    Views: 2,426 - Comments: 0

    You may be wondering, whatever happened with my new manager role? Funny story… Earlier this year I was excited about adding managerial responsibilities to my plate. Things actually went okay (with my single reporting employee), an...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Corrective Actions Tips

    Views: 2,717 - Comments: 0

    What are some tips for people in management roles to remember when giving corrective actions? 1. Corrective actions are proactive tools, not reactive. Give employees feedback (both good and bad) often. It's the only way...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Tiny Talk - Managing Millennials (Part 2)

    Views: 4,072 - Comments: 2

    Monica Maxwell, SPHR, offers tips on how to connect with and manage Millennials. Find out what shaped this generation and previous ones in Part 1.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Tiny Talk - Managing Millennials (Part 1)

    Views: 4,027 - Comments: 0

    Monica Maxwell, SPHR, discusses the Millennial generation and how they differ from Boomers and Gen Xers in regards to working with and managing this large group of employees. For tips on how to connect with and manage Millennials...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Up in Smoke - Adapting Drug Policies

    Views: 2,118 - Comments: 5

    Well, it happened. Last night here in Oregon, we legalized marijuana. I have to hand it to the pro marijuana people. Their campaign was pretty strong. They promised lower crime rates, more tax money for schools, and more time f...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Porter's Adoption Story

    Views: 1,990 - Comments: 1

    According to the American Humane Society it's Adopt a Dog month. This is an annual month-long celebration of adopting rescues from shelters. The late Joan Rivers was quoted in the Daily Mail as saying "Always get a rescue. They're...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Myers-Briggs Thinking vs. Feeling

    Views: 6,951 - Comments: 2

    Monica Maxwell, SPHR, defines the major differences between thinkers and feelers, and how to work with both personalities, and also how to deal with both personalities from a client perspective. 

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Site Update: New Training Plans!

    Views: 2,642 - Comments: 3

    Having pre-built and custom training plans available for our administrators will be the biggest addition to our website all year. On the Floor @Dove's new Training Plan feature ensures consistent training for each empl...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    “Investing” in Pets

    Views: 3,100 - Comments: 1

    Every day at my job I see the amount of money clients are willing and able to spend on their pet (and often, limited to spending). The degree of pet care varies based on the client’s financial ability and their personal view...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    I Feel Guilty When I'm Not Working

    Views: 4,386 - Comments: 5

    I remember when I was eager for the open shifts to be posted so I could sign up for an extra one. When three days off in a row seemed excessive, I could fit in another shift. When I was happy to be interrupted with a phone call as...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Workplace Safety Committee

    Views: 3,300 - Comments: 0

    Safety Manager at DoveLewis, Coby Richter, DVM, DACVS, discusses the OSHA regulations for a workplace safety committee, and gives tips for staff compliance when it comes to participating in safety.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Workplace Safety Program

    Views: 5,756 - Comments: 3

    DoveLewis staff surgeon and safety manager Coby Richter, DVM DACVS discusses the OSHA regulations for a workplace safety program, and outlines the safety structure in place at DoveLewis.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Slopestyle Manager

    Views: 2,505 - Comments: 2

    Didja hear? I’ve been made a DoveLewis manager. I know! I can hardly believe it myself. Manager of what, you ask? Um, well, manager of one person. Perhaps when you sum my safety manager title with my new one-person-manage...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Veterinary Survival Tip: Bad Smells & Gagging

    Views: 4,036 - Comments: 7

    The best advice I've ever received for working/surviving at a veterinary hospital is: Whatever smelly lotion is available, put a dab/smear right under your nostrils to cover the hideous smell of __(fill in the blank)__. La...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Staff Retention: Stay Interviews

    Views: 3,879 - Comments: 5

    As a manager, I've attended many CEs, lectures, and conferences to try to be a better, more efficient manager. Among the topics of these were negligent employees. We focused on when and how to discipline and when and how to termin...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Dealing With Mistakes

    Views: 2,930 - Comments: 3

    I’m sure this comes as a surprise to many of you, but I am not perfect. Please read that first sentence with as much sarcasm as you can muster! Perfection is a far-off goal, something we all strive for in our jobs, but if you focu...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    How To Give Veterinary Staff Kudos

    Views: 4,844 - Comments: 3

    I admit it; I’m a sucker for kudos. Probably related to self-confidence or lack thereof, or maybe just being a “pleaser” at my core. No doubt there is a Myers Briggs abbreviation for that personality type. EENT? IMHA? Doesn’t matt...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Will You Be My Friend?

    Views: 2,556 - Comments: 5

    I have plenty of flaws. If management taught me anything, it’s that. My insecurities and personality quirks became painfully obvious and on display to the world when I started trying to lead other people and make big decisions....

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Positive Feedback: Can You Feel the Love?

    Views: 3,298 - Comments: 6

    One of my biggest personal challenges as a manager is providing my team with consistent positive feedback to individuals. The moment I walk into hospital I am faced with the all the matters that need attention: issues wit...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    How to Keep Members Engaged & Learning

    Views: 2,487 - Comments: 0

    Take full advantage of your atdove.org subscription by keeping staff consistently engaged and learning. Here are a few tips to help your team utilize atdove.org training: Show an interesting video or CE lecture in...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Implementing a Health Care Plan

    Views: 1,594 - Comments: 0

    Monica Maxwell, SPHR, discusses the new health care law in the United States and some tips on how to implement a health care plan or advise employees on their own health care.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Do You Have Goals and Motivation?

    Views: 1,326 - Comments: 2

    Motivation in veterinary medicine can be a tricky thing. The problem with motivation is that it’s different for everyone. We all have different goals and what pushes us to reach those goals will vary by person. What are your goals...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Finding a Health Insurance Broker

    Views: 1,353 - Comments: 0

    Monica Maxwell, SPHR, discusses the importance of finding a good health insurance broker for your company. Important aspects to look for in a broker are covered in this video.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    The Importance of Office Day

    Views: 2,706 - Comments: 0

    Megan Brashear, CVT, VTS (ECC), discusses the importance of dedicated office time for working hospital floor managers. She mentions ideas of how to fill that administrative time and how to communicate the importance to the rest of...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Pregnancy in the Workplace

    Views: 2,846 - Comments: 2

    Monica Maxwell, SPHR, talks about pregnancy in the workplace. This includes how to help pregnant employees keep themselves safe and how to communicate with pregnant employees and their doctor. Be sure to check out the helpful down...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Online Reputation Management

    Views: 3,881 - Comments: 2

    CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, speak about how to navigate the world of online reviews and social media; covering posts from both your hospital staff and your clients.  This talk is specifical...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Blog

    Your Favorite Content of 2013

    Views: 2,383 - Comments: 0

    2013 was big for online veterinary training with atdove.org. Our membership base now spans 45 US states, including Puerto Rico and Washington DC, and 19 different countries across the globe! Here are the most popular videos, ar...

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Video

    Conflict Management

    Views: 4,370 - Comments: 2

    Do you find yourself avoiding conflict? In this discussion, Monica Maxwell, SPHR, talks about how to successfully manage conflict as a manager and gives tips for how to deal with conflict head-on.

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature

Pages

Add To Training Plan

X

Content Assignment

X