Manager: Managing a practice isn’t easy. You’re constantly pulled in every direction. We offer practical advice on all aspects of your work, plus the tools to train all members of your team.

  • Pregnancy in the Workplace

    1,880 Views - 2 Comments Monica Maxwell, SPHR, talks about pregnancy in the workplace. This includes how to help pregnant employees keep themselves safe and how to communicate with pregnant employees and their doctor. Be sure to...

    3 min 41 sec

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  • Online Reputation Management

    2,621 Views - 2 Comments CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, speak about how to navigate the world of online reviews and social media; covering posts from both your hospital staff and your clients. ...

    56 min 6 sec

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  • Your Favorite Content of 2013

    1,707 Views - 0 Comments 2013 was big for online veterinary training with atdove.org. Our membership base now spans 45 US states, including Puerto Rico and Washington DC, and 19 different countries across the globe! Here are t...
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  • Conflict Management

    2,685 Views - 2 Comments Do you find yourself avoiding conflict? In this discussion, Monica Maxwell, SPHR, talks about how to successfully manage conflict as a manager and gives tips for how to deal with conflict head-on.

    2 min 43 sec

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  • Three Awesome Holiday Gifts From Clients

    1,740 Views - 1 Comments Our hospital doors at DoveLewis are open 365 days a year, 24 hours a day. The holidays are often some of our busiest times, and require a full staff. This means that our holidays are often spent away from...
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  • Assign and Track Member Activity

    800 Views - 0 Comments Take full advantage of your content assigning and tracking features. As an account administrator, you have the ability to assign content to any of your premium account members. Here are some helpful ti...
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  • Hate Veterinary Holidays? You Don't Have To!

    2,078 Views - 3 Comments Veterinary professionals hate the holidays. It’s true. And with good reason! Between the “Seasonal Sixteen” weight gain from all of the delicious treats our grateful clients and vendors bring us this time...
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  • Don't Take Management Personally

    2,310 Views - 2 Comments One of my favorite questions to ask practice managers I meet is “What is the most helpful advice you’ve ever received?” Almost always the answer is, “Don’t take it personally.” From there, a conversat...
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  • Backorders, Shortages, Allocations, OH MY!

    7,616 Views - 2 Comments In all of my 20 years of ordering inventory for pharmacies, animal shelters, and veterinary hospitals I have not encountered backorders and shortages like we have been dealing with over the past few y...
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  • Combat Compassion Fatigue with Vet Wrap Art Therapy

    7,381 Views - 8 Comments Too often we underestimate the power of the smallest act of caring. - Leo Buscaglia Sitting around a table crafting in our community room with co-workers is a little thing that many of us look forwa...
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  • Little Things: Making Veterinary Jobs Easier

    1,869 Views - 2 Comments This is my short master list of the "little things" that make working in a veterinary environment a better experience. 1. Snacks, snacks, snacks, snacks. This might seem like a really lit...
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  • Harassment Policy

    1,241 Views - 0 Comments Monica Maxwell, SPHR, discusses the importance of having a harassment policy in your hospital. She includes the necessary components of a harassment policy, and the effects of not having one.

    2 min 20 sec

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  • Interview with VMD Technology

    1,337 Views - 0 Comments I recently had the pleasure of answering some interview questions for Dr. Caleb Frankel of VMD Technology about my career and how atdove.org came to be. Here are a few of those questions, and a link...
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  • I Can Help! Veterinary Training and Planning

    2,167 Views - 2 Comments As veterinary managers go, I'm a PLANNER. While flying by the seat of my pants and treating unpredictable emergencies in the DoveLewis ER is fun, in every other area I need a PLAN. I like to set my expect...
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  • Appointment Flow

    6,973 Views - 6 Comments Brittany Carey and Henry Struzik, on location at Pearl Animal Hospital, describe the flow of appointments and delineation of duties. From obtaining a weight to basic history and vitals, defining thes...

    2 min 15 sec

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  • Veterinary Superstition

    3,534 Views - 5 Comments I don’t feel like a particularly superstitious person. Cracks in the sidewalk get stepped on, black cats walk around me all the time, and I don’t generally notice that any given Friday was the 13th day of...
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  • Scheduling Appointments

    5,290 Views - 1 Comments On location at Pearl Animal Hospital, Cheryl Latta and Brittany Carey discuss their process for scheduling appointments. They explain the amount of time allotted to appointments, the difference between te...

    3 min 24 sec

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  • Back to Basics - Five Tips for Your Management Skills

    2,382 Views - 6 Comments According to Harvard Business School professors Rakesh Khurana and Nitin Nohria, being a “manager” in and of itself is not a profession. Why? Rakesh and Nitin argue that “true professions have codes...
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  • Back to Basics - Technician Training

    3,407 Views - 13 Comments I went to tech school. I think I went to a pretty good program; we had lots of large and small animals on site and I got plenty of hands-on experience. I monitored anesthesia on multiple species, looked a...
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  • The Vet Tech Licensing Debate

    26,436 Views - 45 Comments I’m a little fired up. DISCLAIMER: Some of you might be offended by this blog. That is not my intention, but this is a touchy subject. I’m apologizing in advance. Please do not threaten...
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  • Can You Always Be with Every Patient & Client?

    1,532 Views - 2 Comments How do you guarantee great patient care and client service at your practice? No one wants to work at a veterinary practice that doesn’t deliver quality medicine or give great service, right? Think about t...
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  • Strategic Hiring

    2,066 Views - 0 Comments Monica Maxwell, SPHR, talks about how to hire the right fit for the position using strategic hiring techniques. In this video, hiring for the front desk is discussed.

    2 min 25 sec

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  • Client Care

    7,196 Views - 2 Comments From opening the front door for clients to remembering first names, Pearl Animal Hospital is serious about providing top notch care to their clients. In this video, Cheryl Latta and Brittany Carey discuss...

    2 min 31 sec

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  • Harassment Training

    1,710 Views - 0 Comments Monica Maxwell, SPHR, explains the different types of workplace harassment. The importance of harassment training in your veterinary practice and how to conduct that training is discussed.

    3 min 19 sec

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  • Workplace Drug Testing

    1,422 Views - 0 Comments Monica Maxwell, SPHR, explains the hows and whys of workplace drug testing. Because veterinary hospitals carry controlled substances, this is an important topic to be aware of. 

    3 min 37 sec

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  • Phone Service

    8,996 Views - 6 Comments Cheryl Latta and Brittany Carey, on location at Pearl Animal Hospital, discuss their etiquette for answering the phone at the front desk, putting clients on hold, and adding the personal touch to the...

    2 min 31 sec

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  • Three Tips for Hiring a Technician

    2,205 Views - 2 Comments After years of interviewing for technician positions, both before I knew what I was doing and after (thank you Monica Maxwell!), I’ve learned a few things about selecting great candidates. 1...
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  • New Site Features for Efficient Team Training

    1,416 Views - 0 Comments Did you know that On the Floor @Dove is constantly evolving to meet your veterinary training needs? In response to feedback and requests we received from our users, we've expanded our premium accou...
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  • Compassion Fatigue

    3,616 Views - 0 Comments Monica Maxwell, SPHR, sits down with Megan Brashear, CVT, VTS (ECC), to talk about the different ways compassion fatigue can appear in veterinary medicine. This includes tips for recognizing compassi...

    5 min 38 sec

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  • Supporting a Grieving Veterinary Colleague

    1,776 Views - 5 Comments When a member of our hospital experiences the death of a personal pet, we all understand the pain they are going through. We know how hard it is to come to work and focus while feeling sad. And while we d...
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  • Max and My Grief

    1,793 Views - 8 Comments If you’ve seen our Fractious Cat video, then you’ve met my oldest cat Max, who really has been fired from four vet offices in his fifteen years of life. This week Max was diagno...
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  • I Don’t Care

    1,613 Views - 10 Comments I don't care. Well... that’s how I feel at work some days, due to compassion fatigue. Usually I’m more than happy to speak with a client regarding their pet’s charges, but on...
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  • Veterinary People and Our "Lemon" Pets

    1,891 Views - 4 Comments Recently, my wife and I decided to let one of our dogs die… That might be a controversial way to say it, but that is exactly what we did. As sad as that situation is, we are at peace with our de...
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  • The Value in Veterinary Sympathy Cards

    8,164 Views - 5 Comments Often during pet loss support groups, clients mention how deeply they appreciated receiving a condolence card from their veterinary clinic after the loss of their pet. This thoughtful act validates tha...
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  • How to Hire a Veterinarian

    4,490 Views - 0 Comments When I tell people I work at a veterinary clinic they think I spend my day playing with puppies and kittens. While singing. After having bluebirds help me get dressed in the morning. Okay, so it’s poss...
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  • Constant Communication for Our Clients

    3,408 Views - 3 Comments At DoveLewis we live and work in a 24-hour world where clients arrive at all hours, and they’re in a variety of mental and emotional states. This helps keep us on our toes but always dealing with...
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  • Grow Your Practice with Social Media

    1,663 Views - 2 Comments Content Specialist, Sarah Crisp, talks through the importance of social media in the veterinary business and how to use it correctly to grow support for your practice.  *Please note: Due to consta...

    57 min 13 sec

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  • Social Media Discussions: Client Complaints

    2,357 Views - 2 Comments CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, discuss negative client communications on social media, using a case study from a client post on the DoveLewis Facebook page. To read our of...

    3 min 20 sec

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  • Hiring Right the First Time

    2,262 Views - 2 Comments Monica Maxwell, SPHR, gives tips and advice on how to properly research and interview candidates to make sure you get the right fit for your practice. This talk is specifically RACE-approved for one...

    56 min 59 sec

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  • Inventory Management

    5,639 Views - 2 Comments DoveLewis Inventory Specialist Erin Sochocky, CVT, discusses her system for ordering and managing inventory in a busy 24hr veterinary hospital.

    7 min 35 sec

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  • The Crying Game

    1,494 Views - 2 Comments Although not officially listed in my job description, I tend to make people cry on a (I hesitate to use the word ‘regular’ here) healthy basis. I don’t discriminate either. It can be...
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  • Don’t Judge a Book by Its Shoes

    1,772 Views - 1 Comments Why you need me on your Zombie Apocalypse Team The other day the staff was having a theoretical discussion. Topic? Which DoveLewis staff members would you take with you if there was a zombie apocal...
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  • Controlled Substances

    4,399 Views - 4 Comments Megan Brashear, CVT, VTS (ECC), discusses DoveLewis’ controlled drug policy and the steps taken before administering any controlled substances to a patient. Download Controlled Substance Checklist D...

    1 min 59 sec

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  • Holiday Bonuses

    1,515 Views - 4 Comments I’ve been in the professional world for a number of years now, and have been the lucky recipient of a few different bonuses. They have been in the form of gift cards, contributions to retirement,...
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  • Site Update: Quiz Feature

    597 Views - 2 Comments Due to popular demand, we have added a super-useful new feature:When a member watches any video, they can now take a short quiz at the end! Once they pass the quiz they have the option to forward their pr...
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  • Drawer of Shame

    1,733 Views - 11 Comments I’m a stress eater. I’ve finally come to terms with that. I have two forms of stress cravings – body stress (like after a weekend of overnights followed by an immediate switch to day mode) which leaves me...
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  • PROJECT POTLUCK: Not Just A Social Stigma Anymore

    2,110 Views - 4 Comments Low morale may be an unwelcome guest in every workplace, but is undeniably present in most job places at some point or another. It can be a chore to boost morale, but can also be especially challenging...
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  • How DoveLewis Made Me Grinchy

    1,792 Views - 3 Comments The holidays approach. Every year they come. And every year I force myself to embrace them. A little history. I used to be that annoying holiday cheer person. I would not only listen to, but sing along...
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  • Monica for President

    1,354 Views - 1 Comments It’s Election Day and I don’t know about everyone else, but I am mostly just excited to stop hearing the campaign commercials. “Don’t vote for Megan, she hates puppies and b...
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  • Confrontational Clients

    3,366 Views - 16 Comments As a 24-hour ER facility we have clients who call and come in worried, upset, nervous, pissed, and frantic. The emotions can run the gamut and sometimes bring a client to behave in an aggressive and co...
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