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Manager
Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
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Search, filter and sort the hundreds of videos, lectures, blogs and articles so you can find exactly what you’re looking for.
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Blog
When Things Fall Apart
Views: 2,568 - Comments: 02014 saw massive change come to the front desk here at DoveLewis. By the end of December we only had three full time Client Service Representatives (CSRs) that had started out at the front desk at the start of 2014; the rest of th...
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Blog
Failure to Communicate
Views: 2,431 - Comments: 2In my now 15 year career in Human Resources almost every workplace problem I encounter comes down to communication. Communication problems take several forms. Here are my top three. Incompatible Styles: You say...
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Video
Lifters and Leaners Part 2
Views: 3,945 - Comments: 0CEO of DoveLewis, Ron Morgan, continues his series on employee engagement. Topics discussed include motivating different types of employees and management tips for employee discipline, documentation, and handling passive aggressiv...
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Blog
Management Rollercoaster
Views: 2,258 - Comments: 0You may be wondering, whatever happened with my new manager role? Funny story… Earlier this year I was excited about adding managerial responsibilities to my plate. Things actually went okay (with my single reporting employee), an...
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Blog
Corrective Actions Tips
Views: 2,583 - Comments: 0What are some tips for people in management roles to remember when giving corrective actions? 1. Corrective actions are proactive tools, not reactive. Give employees feedback (both good and bad) often. It's the only way...
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Tiny Talk - Managing Millennials (Part 2)
Views: 3,900 - Comments: 2Monica Maxwell, SPHR, offers tips on how to connect with and manage Millennials. Find out what shaped this generation and previous ones in Part 1.
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Tiny Talk - Managing Millennials (Part 1)
Views: 3,785 - Comments: 0Monica Maxwell, SPHR, discusses the Millennial generation and how they differ from Boomers and Gen Xers in regards to working with and managing this large group of employees. For tips on how to connect with and manage Millennials...
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Up in Smoke - Adapting Drug Policies
Views: 1,981 - Comments: 5Well, it happened. Last night here in Oregon, we legalized marijuana. I have to hand it to the pro marijuana people. Their campaign was pretty strong. They promised lower crime rates, more tax money for schools, and more time f...
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Blog
Porter's Adoption Story
Views: 1,864 - Comments: 1According to the American Humane Society it's Adopt a Dog month. This is an annual month-long celebration of adopting rescues from shelters. The late Joan Rivers was quoted in the Daily Mail as saying "Always get a rescue. They're...
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Video
Myers-Briggs Thinking vs. Feeling
Views: 6,567 - Comments: 2Monica Maxwell, SPHR, defines the major differences between thinkers and feelers, and how to work with both personalities, and also how to deal with both personalities from a client perspective.
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Blog
Site Update: New Training Plans!
Views: 2,523 - Comments: 3Having pre-built and custom training plans available for our administrators will be the biggest addition to our website all year. On the Floor @Dove's new Training Plan feature ensures consistent training for each empl...
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Blog
“Investing” in Pets
Views: 2,938 - Comments: 1Every day at my job I see the amount of money clients are willing and able to spend on their pet (and often, limited to spending). The degree of pet care varies based on the client’s financial ability and their personal view...
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I Feel Guilty When I'm Not Working
Views: 4,196 - Comments: 5I remember when I was eager for the open shifts to be posted so I could sign up for an extra one. When three days off in a row seemed excessive, I could fit in another shift. When I was happy to be interrupted with a phone call as...
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Video
Workplace Safety Committee
Views: 3,091 - Comments: 0Safety Manager at DoveLewis, Coby Richter, DVM, DACVS, discusses the OSHA regulations for a workplace safety committee, and gives tips for staff compliance when it comes to participating in safety.
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Workplace Safety Program
Views: 5,500 - Comments: 2DoveLewis staff surgeon and safety manager Coby Richter, DVM DACVS discusses the OSHA regulations for a workplace safety program, and outlines the safety structure in place at DoveLewis.
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Blog
Slopestyle Manager
Views: 2,366 - Comments: 2Didja hear? I’ve been made a DoveLewis manager. I know! I can hardly believe it myself. Manager of what, you ask? Um, well, manager of one person. Perhaps when you sum my safety manager title with my new one-person-manage...
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Blog
Veterinary Survival Tip: Bad Smells & Gagging
Views: 3,839 - Comments: 6The best advice I've ever received for working/surviving at a veterinary hospital is: Whatever smelly lotion is available, put a dab/smear right under your nostrils to cover the hideous smell of __(fill in the blank)__. La...
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Staff Retention: Stay Interviews
Views: 3,673 - Comments: 5As a manager, I've attended many CEs, lectures, and conferences to try to be a better, more efficient manager. Among the topics of these were negligent employees. We focused on when and how to discipline and when and how to termin...
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Blog
Dealing With Mistakes
Views: 2,779 - Comments: 3I’m sure this comes as a surprise to many of you, but I am not perfect. Please read that first sentence with as much sarcasm as you can muster! Perfection is a far-off goal, something we all strive for in our jobs, but if you focu...
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How To Give Veterinary Staff Kudos
Views: 4,573 - Comments: 3I admit it; I’m a sucker for kudos. Probably related to self-confidence or lack thereof, or maybe just being a “pleaser” at my core. No doubt there is a Myers Briggs abbreviation for that personality type. EENT? IMHA? Doesn’t matt...
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Will You Be My Friend?
Views: 2,431 - Comments: 5I have plenty of flaws. If management taught me anything, it’s that. My insecurities and personality quirks became painfully obvious and on display to the world when I started trying to lead other people and make big decisions....
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Positive Feedback: Can You Feel the Love?
Views: 3,122 - Comments: 6One of my biggest personal challenges as a manager is providing my team with consistent positive feedback to individuals. The moment I walk into hospital I am faced with the all the matters that need attention: issues wit...
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How to Keep Members Engaged & Learning
Views: 2,295 - Comments: 0Take full advantage of your atdove.org subscription by keeping staff consistently engaged and learning. Here are a few tips to help your team utilize atdove.org training: Show an interesting video or CE lecture in...
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Implementing a Health Care Plan
Views: 1,492 - Comments: 0Monica Maxwell, SPHR, discusses the new health care law in the United States and some tips on how to implement a health care plan or advise employees on their own health care.
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Do You Have Goals and Motivation?
Views: 1,229 - Comments: 2Motivation in veterinary medicine can be a tricky thing. The problem with motivation is that it’s different for everyone. We all have different goals and what pushes us to reach those goals will vary by person. What are your goals...
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Finding a Health Insurance Broker
Views: 1,272 - Comments: 0Monica Maxwell, SPHR, discusses the importance of finding a good health insurance broker for your company. Important aspects to look for in a broker are covered in this video.
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The Importance of Office Day
Views: 2,579 - Comments: 0Megan Brashear, CVT, VTS (ECC), discusses the importance of dedicated office time for working hospital floor managers. She mentions ideas of how to fill that administrative time and how to communicate the importance to the rest of...
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Pregnancy in the Workplace
Views: 2,667 - Comments: 2Monica Maxwell, SPHR, talks about pregnancy in the workplace. This includes how to help pregnant employees keep themselves safe and how to communicate with pregnant employees and their doctor. Be sure to check out the helpful down...
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Online Reputation Management
Views: 3,585 - Comments: 2CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, speak about how to navigate the world of online reviews and social media; covering posts from both your hospital staff and your clients. This talk is specifical...
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Blog
Your Favorite Content of 2013
Views: 2,258 - Comments: 02013 was big for online veterinary training with atdove.org. Our membership base now spans 45 US states, including Puerto Rico and Washington DC, and 19 different countries across the globe! Here are the most popular videos, ar...
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Video
Conflict Management
Views: 4,100 - Comments: 2Do you find yourself avoiding conflict? In this discussion, Monica Maxwell, SPHR, talks about how to successfully manage conflict as a manager and gives tips for how to deal with conflict head-on.
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Blog
Three Awesome Holiday Gifts From Clients
Views: 2,405 - Comments: 1Our hospital doors at DoveLewis are open 365 days a year, 24 hours a day. The holidays are often some of our busiest times, and require a full staff. This means that our holidays are often spent away from family, friends and the t...
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Blog
Assign and Track Member Activity
Views: 1,104 - Comments: 0Take full advantage of your content assigning and tracking features. As an account administrator, you have the ability to assign content to any of your premium account members. Here are some helpful tips on using these effectiv...
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Blog
Hate Veterinary Holidays? You Don't Have To!
Views: 2,808 - Comments: 3Veterinary professionals hate the holidays. It’s true. And with good reason! Between the “Seasonal Sixteen” weight gain from all of the delicious treats our grateful clients and vendors bring us this time of year, and the generali...
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Don't Take Management Personally
Views: 3,153 - Comments: 2One of my favorite questions to ask practice managers I meet is “What is the most helpful advice you’ve ever received?” Almost always the answer is, “Don’t take it personally.” From there, a conversation often ensues about how...
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Article
Backorders, Shortages, Allocations, OH MY!
Views: 10,410 - Comments: 2In all of my 20 years of ordering inventory for pharmacies, animal shelters, and veterinary hospitals I have not encountered backorders and shortages like we have been dealing with over the past few years. The problem definite...
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Combat Compassion Fatigue with Vet Wrap Art Therapy
Views: 9,926 - Comments: 8Too often we underestimate the power of the smallest act of caring. - Leo Buscaglia Sitting around a table crafting in our community room with co-workers is a little thing that many of us look forward to each month. At our s...
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Little Things: Making Veterinary Jobs Easier
Views: 2,579 - Comments: 2This is my short master list of the "little things" that make working in a veterinary environment a better experience. 1. Snacks, snacks, snacks, snacks. This might seem like a really little thing to contribute, b...
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Harassment Policy
Views: 1,781 - Comments: 0Monica Maxwell, SPHR, discusses the importance of having a harassment policy in your hospital. She includes the necessary components of a harassment policy, and the effects of not having one.
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Blog
Interview with VMD Technology
Views: 1,850 - Comments: 0I recently had the pleasure of answering some interview questions for Dr. Caleb Frankel of VMD Technology about my career and how atdove.org came to be. Here are a few of those questions, and a link to the full article!How di...
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Blog
I Can Help! Veterinary Training and Planning
Views: 3,060 - Comments: 2As veterinary managers go, I'm a PLANNER. While flying by the seat of my pants and treating unpredictable emergencies in the DoveLewis ER is fun, in every other area I need a PLAN. I like to set my expectations based on what I thi...
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Video
Appointment Flow
Views: 9,782 - Comments: 6Brittany Carey and Henry Struzik, on location at Pearl Animal Hospital, describe the flow of appointments and delineation of duties. From obtaining a weight to basic history and vitals, defining these duties allows them to wo...
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Veterinary Superstition
Views: 4,483 - Comments: 5I don’t feel like a particularly superstitious person. Cracks in the sidewalk get stepped on, black cats walk around me all the time, and I don’t generally notice that any given Friday was the 13th day of a month until a couple of...
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Scheduling Appointments
Views: 7,596 - Comments: 1On location at Pearl Animal Hospital, Cheryl Latta and Brittany Carey discuss their process for scheduling appointments. They explain the amount of time allotted to appointments, the difference between technician and veterinarian...
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Back to Basics - Five Tips for Your Management Skills
Views: 3,509 - Comments: 6According to Harvard Business School professors Rakesh Khurana and Nitin Nohria, being a “manager” in and of itself is not a profession. Why? Rakesh and Nitin argue that “true professions have codes of conduct, and the meanin...
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Back to Basics - Technician Training
Views: 4,978 - Comments: 15I went to tech school. I think I went to a pretty good program; we had lots of large and small animals on site and I got plenty of hands-on experience. I monitored anesthesia on multiple species, looked at endless poop and blood s...
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The Vet Tech Licensing Debate
Views: 29,421 - Comments: 46I’m a little fired up. DISCLAIMER: Some of you might be offended by this blog. That is not my intention, but this is a touchy subject. I’m apologizing in advance. Please do not threaten my pets, my home, or anyo...
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Can You Always Be with Every Patient & Client?
Views: 2,234 - Comments: 2How do you guarantee great patient care and client service at your practice? No one wants to work at a veterinary practice that doesn’t deliver quality medicine or give great service, right? Think about that question for your own...
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Strategic Hiring
Views: 2,760 - Comments: 0Monica Maxwell, SPHR, talks about how to hire the right fit for the position using strategic hiring techniques. In this video, hiring for the front desk is discussed.
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Client Care
Views: 10,828 - Comments: 2From opening the front door for clients to remembering first names, Pearl Animal Hospital is serious about providing top notch care to their clients. In this video, Cheryl Latta and Brittany Carey discuss how they provide that car...
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