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Manager
Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
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Search, filter and sort the hundreds of videos, lectures, blogs and articles so you can find exactly what you’re looking for.
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Video
Online Reputation Management
Views: 4,295 - Comments: 2CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, speak about how to navigate the world of online reviews and social media; covering posts from both your hospital staff and your clients. This talk is specifical...
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Blog
Your Favorite Content of 2013
Views: 2,568 - Comments: 02013 was big for online veterinary training with atdove.org. Our membership base now spans 45 US states, including Puerto Rico and Washington DC, and 19 different countries across the globe! Here are the most popular videos, ar...
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Video
Conflict Management
Views: 4,796 - Comments: 2Do you find yourself avoiding conflict? In this discussion, Monica Maxwell, SPHR, talks about how to successfully manage conflict as a manager and gives tips for how to deal with conflict head-on.
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Blog
Three Awesome Holiday Gifts From Clients
Views: 2,771 - Comments: 1Our hospital doors at DoveLewis are open 365 days a year, 24 hours a day. The holidays are often some of our busiest times, and require a full staff. This means that our holidays are often spent away from family, friends and the t...
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Blog
Assign and Track Member Activity
Views: 1,245 - Comments: 0Take full advantage of your content assigning and tracking features. As an account administrator, you have the ability to assign content to any of your premium account members. Here are some helpful tips on using these effectiv...
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Blog
Hate Veterinary Holidays? You Don't Have To!
Views: 3,131 - Comments: 3Veterinary professionals hate the holidays. It’s true. And with good reason! Between the “Seasonal Sixteen” weight gain from all of the delicious treats our grateful clients and vendors bring us this time of year, and the generali...
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Blog
Don't Take Management Personally
Views: 3,668 - Comments: 2One of my favorite questions to ask practice managers I meet is “What is the most helpful advice you’ve ever received?” Almost always the answer is, “Don’t take it personally.” From there, a conversation often ensues about how...
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Article
Backorders, Shortages, Allocations, OH MY!
Views: 11,427 - Comments: 2In all of my 20 years of ordering inventory for pharmacies, animal shelters, and veterinary hospitals I have not encountered backorders and shortages like we have been dealing with over the past few years. The problem definite...
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Blog
Combat Compassion Fatigue with Vet Wrap Art Therapy
Views: 11,342 - Comments: 8Too often we underestimate the power of the smallest act of caring. - Leo Buscaglia Sitting around a table crafting in our community room with co-workers is a little thing that many of us look forward to each month. At our s...
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Blog
Little Things: Making Veterinary Jobs Easier
Views: 3,025 - Comments: 2This is my short master list of the "little things" that make working in a veterinary environment a better experience. 1. Snacks, snacks, snacks, snacks. This might seem like a really little thing to contribute, b...
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Video
Harassment Policy
Views: 2,199 - Comments: 0Monica Maxwell, SPHR, discusses the importance of having a harassment policy in your hospital. She includes the necessary components of a harassment policy, and the effects of not having one.
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Blog
Interview with VMD Technology
Views: 2,039 - Comments: 0I recently had the pleasure of answering some interview questions for Dr. Caleb Frankel of VMD Technology about my career and how atdove.org came to be. Here are a few of those questions, and a link to the full article!How di...
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Blog
I Can Help! Veterinary Training and Planning
Views: 3,401 - Comments: 2As veterinary managers go, I'm a PLANNER. While flying by the seat of my pants and treating unpredictable emergencies in the DoveLewis ER is fun, in every other area I need a PLAN. I like to set my expectations based on what I thi...
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Video
Appointment Flow
Views: 10,841 - Comments: 6Brittany Carey and Henry Struzik, on location at Pearl Animal Hospital, describe the flow of appointments and delineation of duties. From obtaining a weight to basic history and vitals, defining these duties allows them to wo...
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Blog
Veterinary Superstition
Views: 4,998 - Comments: 5I don’t feel like a particularly superstitious person. Cracks in the sidewalk get stepped on, black cats walk around me all the time, and I don’t generally notice that any given Friday was the 13th day of a month until a couple of...
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Video
Scheduling Appointments
Views: 8,551 - Comments: 1On location at Pearl Animal Hospital, Cheryl Latta and Brittany Carey discuss their process for scheduling appointments. They explain the amount of time allotted to appointments, the difference between technician and veterinarian...
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Blog
Back to Basics - Five Tips for Your Management Skills
Views: 4,197 - Comments: 6According to Harvard Business School professors Rakesh Khurana and Nitin Nohria, being a “manager” in and of itself is not a profession. Why? Rakesh and Nitin argue that “true professions have codes of conduct, and the meanin...
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Blog
Back to Basics - Technician Training
Views: 5,648 - Comments: 15I went to tech school. I think I went to a pretty good program; we had lots of large and small animals on site and I got plenty of hands-on experience. I monitored anesthesia on multiple species, looked at endless poop and blood s...
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Blog
The Vet Tech Licensing Debate
Views: 30,711 - Comments: 47I’m a little fired up. DISCLAIMER: Some of you might be offended by this blog. That is not my intention, but this is a touchy subject. I’m apologizing in advance. Please do not threaten my pets, my home, or anyo...
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Blog
Can You Always Be with Every Patient & Client?
Views: 2,601 - Comments: 2How do you guarantee great patient care and client service at your practice? No one wants to work at a veterinary practice that doesn’t deliver quality medicine or give great service, right? Think about that question for your own...
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Video
Strategic Hiring
Views: 2,968 - Comments: 0Monica Maxwell, SPHR, talks about how to hire the right fit for the position using strategic hiring techniques. In this video, hiring for the front desk is discussed.
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Video
Client Care
Views: 12,350 - Comments: 2From opening the front door for clients to remembering first names, Pearl Animal Hospital is serious about providing top notch care to their clients. In this video, Cheryl Latta and Brittany Carey discuss how they provide that car...
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Video
Harassment Training
Views: 2,972 - Comments: 0Monica Maxwell, SPHR, explains the different types of workplace harassment. The importance of harassment training in your veterinary practice and how to conduct that training is discussed.
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Video
Workplace Drug Testing
Views: 2,298 - Comments: 0Monica Maxwell, SPHR, explains the hows and whys of workplace drug testing. Because veterinary hospitals carry controlled substances, this is an important topic to be aware of.
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Video
Phone Service
Views: 14,807 - Comments: 7Cheryl Latta and Brittany Carey, on location at Pearl Animal Hospital, discuss their etiquette for answering the phone at the front desk, putting clients on hold, and adding the personal touch to their communications.
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Blog
Three Tips for Hiring a Technician
Views: 3,508 - Comments: 2After years of interviewing for technician positions, both before I knew what I was doing and after (thank you Monica Maxwell!), I’ve learned a few things about selecting great candidates. 1. It’s not always about th...
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Blog
New Site Features for Efficient Team Training
Views: 2,314 - Comments: 0Did you know that On the Floor @Dove is constantly evolving to meet your veterinary training needs? In response to feedback and requests we received from our users, we've expanded our premium account features to include:...
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Video
Compassion Fatigue
Views: 6,809 - Comments: 1Monica Maxwell, SPHR, sits down with Megan Brashear, CVT, VTS (ECC), to talk about the different ways compassion fatigue can appear in veterinary medicine. This includes tips for recognizing compassion fatigue in your staff a...
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Blog
Supporting a Grieving Veterinary Colleague
Views: 3,175 - Comments: 5When a member of our hospital experiences the death of a personal pet, we all understand the pain they are going through. We know how hard it is to come to work and focus while feeling sad. And while we do an awesome job supportin...
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Blog
Max and My Grief
Views: 3,318 - Comments: 8If you’ve seen our Fractious Cat video, then you’ve met my oldest cat Max, who really has been fired from four vet offices in his fifteen years of life. This week Max was diagnosed with a brain tumor. Wh...
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Blog
I Don’t Care
Views: 2,796 - Comments: 10I don't care. Well... that’s how I feel at work some days, due to compassion fatigue. Usually I’m more than happy to speak with a client regarding their pet’s charges, but on my bad days I’m hes...
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Blog
Veterinary People and Our "Lemon" Pets
Views: 3,077 - Comments: 4Recently, my wife and I decided to let one of our dogs die… That might be a controversial way to say it, but that is exactly what we did. As sad as that situation is, we are at peace with our decision just like we all wa...
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Blog
The Value in Veterinary Sympathy Cards
Views: 13,508 - Comments: 5Often during pet loss support groups, clients mention how deeply they appreciated receiving a condolence card from their veterinary clinic after the loss of their pet. This thoughtful act validates that you care about the speci...
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Blog
How to Hire a Veterinarian
Views: 5,850 - Comments: 0When I tell people I work at a veterinary clinic they think I spend my day playing with puppies and kittens. While singing. After having bluebirds help me get dressed in the morning. Okay, so it’s possible I am exaggerating. Pi...
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Blog
Constant Communication for Our Clients
Views: 5,301 - Comments: 3At DoveLewis we live and work in a 24-hour world where clients arrive at all hours, and they’re in a variety of mental and emotional states. This helps keep us on our toes but always dealing with the unknown of what could...
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Video
Grow Your Practice with Social Media
Views: 2,802 - Comments: 2Content Specialist, Sarah Crisp, talks through the importance of social media in the veterinary business and how to use it correctly to grow support for your practice. *Please note: Due to constant API changes and website...
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Video
Social Media Discussions: Client Complaints
Views: 3,926 - Comments: 2CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, discuss negative client communications on social media, using a case study from a client post on the DoveLewis Facebook page. To read our official online response to...
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Video
Hiring Right the First Time
Views: 3,722 - Comments: 3Monica Maxwell, SPHR, gives tips and advice on how to properly research and interview candidates to make sure you get the right fit for your practice. This talk is specifically RACE-approved for one DVM or Technician CE credi...
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Video
Inventory Management
Views: 7,804 - Comments: 2DoveLewis Inventory Specialist Erin Sochocky, CVT, discusses her system for ordering and managing inventory in a busy 24hr veterinary hospital.
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Blog
The Crying Game
Views: 2,728 - Comments: 2Although not officially listed in my job description, I tend to make people cry on a (I hesitate to use the word ‘regular’ here) healthy basis. I don’t discriminate either. It can be a DVM, a technician, a CSR...
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Blog
Don’t Judge a Book by Its Shoes
Views: 3,376 - Comments: 1Why you need me on your Zombie Apocalypse Team The other day the staff was having a theoretical discussion. Topic? Which DoveLewis staff members would you take with you if there was a zombie apocalypse? The first picked...
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Video
Controlled Substances
Views: 7,760 - Comments: 6Megan Brashear, CVT, VTS (ECC), discusses DoveLewis’ controlled drug policy and the steps taken before administering any controlled substances to a patient. Download Controlled Substance Checklist Download Controlled Substan...
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Blog
Holiday Bonuses
Views: 2,466 - Comments: 4I’ve been in the professional world for a number of years now, and have been the lucky recipient of a few different bonuses. They have been in the form of gift cards, contributions to retirement, a nice dinner out, cash,...
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Blog
Site Update: Quiz Feature
Views: 942 - Comments: 2Due to popular demand, we have added a super-useful new feature:When a member watches any video, they can now take a short quiz at the end! Once they pass the quiz they have the option to forward their proof of completion to their...
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Blog
Drawer of Shame
Views: 2,901 - Comments: 11I’m a stress eater. I’ve finally come to terms with that. I have two forms of stress cravings – body stress (like after a weekend of overnights followed by an immediate switch to day mode) which leaves me wanting all things salty...
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Blog
PROJECT POTLUCK: Not Just A Social Stigma Anymore
Views: 3,452 - Comments: 6Low morale may be an unwelcome guest in every workplace, but is undeniably present in most job places at some point or another. It can be a chore to boost morale, but can also be especially challenging in a critical care ER hos...
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Blog
How DoveLewis Made Me Grinchy
Views: 2,996 - Comments: 3The holidays approach. Every year they come. And every year I force myself to embrace them. A little history. I used to be that annoying holiday cheer person. I would not only listen to, but sing along to Christmas music in the...
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Blog
Monica for President
Views: 2,300 - Comments: 1It’s Election Day and I don’t know about everyone else, but I am mostly just excited to stop hearing the campaign commercials. “Don’t vote for Megan, she hates puppies and babies! And kittens. And un...
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Blog
Confrontational Clients
Views: 5,798 - Comments: 16As a 24-hour ER facility we have clients who call and come in worried, upset, nervous, pissed, and frantic. The emotions can run the gamut and sometimes bring a client to behave in an aggressive and confrontational manner. The...
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Video
Giving Corrective Actions (Part 3)
Views: 2,549 - Comments: 1Megan Brashear, CVT, VTS (ECC), and Monica Maxwell, SPHR, discuss corrective actions in a challenging case of technician management. This is the third part of the corrective actions process; see the first and second videos for com...
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