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Manager
Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
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Search, filter and sort the hundreds of videos, lectures, blogs and articles so you can find exactly what you’re looking for.
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Blog
Slopestyle Manager
Views: 3,016 - Comments: 2Didja hear? I’ve been made a DoveLewis manager. I know! I can hardly believe it myself. Manager of what, you ask? Um, well, manager of one person. Perhaps when you sum my safety manager title with my new one-person-manage...
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Veterinary Survival Tip: Bad Smells & Gagging
Views: 4,812 - Comments: 7The best advice I've ever received for working/surviving at a veterinary hospital is: Whatever smelly lotion is available, put a dab/smear right under your nostrils to cover the hideous smell of __(fill in the blank)__. La...
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Staff Retention: Stay Interviews
Views: 4,789 - Comments: 5As a manager, I've attended many CEs, lectures, and conferences to try to be a better, more efficient manager. Among the topics of these were negligent employees. We focused on when and how to discipline and when and how to termin...
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Dealing With Mistakes
Views: 3,534 - Comments: 4I’m sure this comes as a surprise to many of you, but I am not perfect. Please read that first sentence with as much sarcasm as you can muster! Perfection is a far-off goal, something we all strive for in our jobs, but if you focu...
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How To Give Veterinary Staff Kudos
Views: 5,853 - Comments: 3I admit it; I’m a sucker for kudos. Probably related to self-confidence or lack thereof, or maybe just being a “pleaser” at my core. No doubt there is a Myers Briggs abbreviation for that personality type. EENT? IMHA? Doesn’t matt...
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Will You Be My Friend?
Views: 3,060 - Comments: 5I have plenty of flaws. If management taught me anything, it’s that. My insecurities and personality quirks became painfully obvious and on display to the world when I started trying to lead other people and make big decisions....
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Positive Feedback: Can You Feel the Love?
Views: 3,940 - Comments: 6One of my biggest personal challenges as a manager is providing my team with consistent positive feedback to individuals. The moment I walk into hospital I am faced with the all the matters that need attention: issues wit...
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How to Keep Members Engaged & Learning
Views: 3,245 - Comments: 0Take full advantage of your atdove.org subscription by keeping staff consistently engaged and learning. Here are a few tips to help your team utilize atdove.org training: Show an interesting video or CE lecture in...
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Implementing a Health Care Plan
Views: 1,866 - Comments: 0Monica Maxwell, SPHR, discusses the new health care law in the United States and some tips on how to implement a health care plan or advise employees on their own health care.
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Do You Have Goals and Motivation?
Views: 1,713 - Comments: 2Motivation in veterinary medicine can be a tricky thing. The problem with motivation is that it’s different for everyone. We all have different goals and what pushes us to reach those goals will vary by person. What are your goals...
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Finding a Health Insurance Broker
Views: 1,597 - Comments: 0Monica Maxwell, SPHR, discusses the importance of finding a good health insurance broker for your company. Important aspects to look for in a broker are covered in this video.
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The Importance of Office Day
Views: 3,083 - Comments: 0Megan Brashear, CVT, VTS (ECC), discusses the importance of dedicated office time for working hospital floor managers. She mentions ideas of how to fill that administrative time and how to communicate the importance to the rest of...
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Pregnancy in the Workplace
Views: 3,309 - Comments: 2Monica Maxwell, SPHR, talks about pregnancy in the workplace. This includes how to help pregnant employees keep themselves safe and how to communicate with pregnant employees and their doctor. Be sure to check out the helpful down...
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Online Reputation Management
Views: 4,805 - Comments: 2CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, speak about how to navigate the world of online reviews and social media; covering posts from both your hospital staff and your clients. This talk is specifical...
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Your Favorite Content of 2013
Views: 2,840 - Comments: 02013 was big for online veterinary training with atdove.org. Our membership base now spans 45 US states, including Puerto Rico and Washington DC, and 19 different countries across the globe! Here are the most popular videos, ar...
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Conflict Management
Views: 5,475 - Comments: 2Do you find yourself avoiding conflict? In this discussion, Monica Maxwell, SPHR, talks about how to successfully manage conflict as a manager and gives tips for how to deal with conflict head-on.
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Three Awesome Holiday Gifts From Clients
Views: 3,100 - Comments: 1Our hospital doors at DoveLewis are open 365 days a year, 24 hours a day. The holidays are often some of our busiest times, and require a full staff. This means that our holidays are often spent away from family, friends and the t...
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Assign and Track Member Activity
Views: 1,359 - Comments: 0Take full advantage of your content assigning and tracking features. As an account administrator, you have the ability to assign content to any of your premium account members. Here are some helpful tips on using these effectiv...
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Hate Veterinary Holidays? You Don't Have To!
Views: 3,456 - Comments: 3Veterinary professionals hate the holidays. It’s true. And with good reason! Between the “Seasonal Sixteen” weight gain from all of the delicious treats our grateful clients and vendors bring us this time of year, and the generali...
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Don't Take Management Personally
Views: 4,070 - Comments: 2One of my favorite questions to ask practice managers I meet is “What is the most helpful advice you’ve ever received?” Almost always the answer is, “Don’t take it personally.” From there, a conversation often ensues about how...
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Backorders, Shortages, Allocations, OH MY!
Views: 12,336 - Comments: 2In all of my 20 years of ordering inventory for pharmacies, animal shelters, and veterinary hospitals I have not encountered backorders and shortages like we have been dealing with over the past few years. The problem definite...
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Combat Compassion Fatigue with Vet Wrap Art Therapy
Views: 12,807 - Comments: 8Too often we underestimate the power of the smallest act of caring. - Leo Buscaglia Sitting around a table crafting in our community room with co-workers is a little thing that many of us look forward to each month. At our s...
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Little Things: Making Veterinary Jobs Easier
Views: 3,314 - Comments: 2This is my short master list of the "little things" that make working in a veterinary environment a better experience. 1. Snacks, snacks, snacks, snacks. This might seem like a really little thing to contribute, b...
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Harassment Policy
Views: 2,457 - Comments: 0Monica Maxwell, SPHR, discusses the importance of having a harassment policy in your hospital. She includes the necessary components of a harassment policy, and the effects of not having one.
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Interview with VMD Technology
Views: 2,194 - Comments: 0I recently had the pleasure of answering some interview questions for Dr. Caleb Frankel of VMD Technology about my career and how atdove.org came to be. Here are a few of those questions, and a link to the full article!How di...
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I Can Help! Veterinary Training and Planning
Views: 3,760 - Comments: 2As veterinary managers go, I'm a PLANNER. While flying by the seat of my pants and treating unpredictable emergencies in the DoveLewis ER is fun, in every other area I need a PLAN. I like to set my expectations based on what I thi...
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Appointment Flow
Views: 12,277 - Comments: 6Brittany Carey and Henry Struzik, on location at Pearl Animal Hospital, describe the flow of appointments and delineation of duties. From obtaining a weight to basic history and vitals, defining these duties allows them to wo...
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Veterinary Superstition
Views: 5,405 - Comments: 5I don’t feel like a particularly superstitious person. Cracks in the sidewalk get stepped on, black cats walk around me all the time, and I don’t generally notice that any given Friday was the 13th day of a month until a couple of...
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Scheduling Appointments
Views: 9,697 - Comments: 1On location at Pearl Animal Hospital, Cheryl Latta and Brittany Carey discuss their process for scheduling appointments. They explain the amount of time allotted to appointments, the difference between technician and veterinarian...
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Back to Basics - Five Tips for Your Management Skills
Views: 4,709 - Comments: 6According to Harvard Business School professors Rakesh Khurana and Nitin Nohria, being a “manager” in and of itself is not a profession. Why? Rakesh and Nitin argue that “true professions have codes of conduct, and the meanin...
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Back to Basics - Technician Training
Views: 6,229 - Comments: 16I went to tech school. I think I went to a pretty good program; we had lots of large and small animals on site and I got plenty of hands-on experience. I monitored anesthesia on multiple species, looked at endless poop and blood s...
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The Vet Tech Licensing Debate
Views: 31,637 - Comments: 47I’m a little fired up. DISCLAIMER: Some of you might be offended by this blog. That is not my intention, but this is a touchy subject. I’m apologizing in advance. Please do not threaten my pets, my home, or anyo...
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Can You Always Be with Every Patient & Client?
Views: 2,866 - Comments: 2How do you guarantee great patient care and client service at your practice? No one wants to work at a veterinary practice that doesn’t deliver quality medicine or give great service, right? Think about that question for your own...
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Strategic Hiring
Views: 3,152 - Comments: 0Monica Maxwell, SPHR, talks about how to hire the right fit for the position using strategic hiring techniques. In this video, hiring for the front desk is discussed.
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Client Care
Views: 13,840 - Comments: 2From opening the front door for clients to remembering first names, Pearl Animal Hospital is serious about providing top notch care to their clients. In this video, Cheryl Latta and Brittany Carey discuss how they provide that car...
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Harassment Training
Views: 3,386 - Comments: 0Monica Maxwell, SPHR, explains the different types of workplace harassment. The importance of harassment training in your veterinary practice and how to conduct that training is discussed.
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Workplace Drug Testing
Views: 2,559 - Comments: 0Monica Maxwell, SPHR, explains the hows and whys of workplace drug testing. Because veterinary hospitals carry controlled substances, this is an important topic to be aware of.
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Phone Service
Views: 16,770 - Comments: 7Cheryl Latta and Brittany Carey, on location at Pearl Animal Hospital, discuss their etiquette for answering the phone at the front desk, putting clients on hold, and adding the personal touch to their communications.
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Three Tips for Hiring a Technician
Views: 3,766 - Comments: 2After years of interviewing for technician positions, both before I knew what I was doing and after (thank you Monica Maxwell!), I’ve learned a few things about selecting great candidates. 1. It’s not always about th...
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New Site Features for Efficient Team Training
Views: 2,608 - Comments: 0Did you know that On the Floor @Dove is constantly evolving to meet your veterinary training needs? In response to feedback and requests we received from our users, we've expanded our premium account features to include:...
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Compassion Fatigue
Views: 7,681 - Comments: 1Monica Maxwell, SPHR, sits down with Megan Brashear, CVT, VTS (ECC), to talk about the different ways compassion fatigue can appear in veterinary medicine. This includes tips for recognizing compassion fatigue in your staff a...
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Supporting a Grieving Veterinary Colleague
Views: 3,597 - Comments: 5When a member of our hospital experiences the death of a personal pet, we all understand the pain they are going through. We know how hard it is to come to work and focus while feeling sad. And while we do an awesome job supportin...
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Max and My Grief
Views: 3,785 - Comments: 8If you’ve seen our Fractious Cat video, then you’ve met my oldest cat Max, who really has been fired from four vet offices in his fifteen years of life. This week Max was diagnosed with a brain tumor. Wh...
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I Don’t Care
Views: 3,145 - Comments: 10I don't care. Well... that’s how I feel at work some days, due to compassion fatigue. Usually I’m more than happy to speak with a client regarding their pet’s charges, but on my bad days I’m hes...
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Veterinary People and Our "Lemon" Pets
Views: 3,438 - Comments: 4Recently, my wife and I decided to let one of our dogs die… That might be a controversial way to say it, but that is exactly what we did. As sad as that situation is, we are at peace with our decision just like we all wa...
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The Value in Veterinary Sympathy Cards
Views: 14,808 - Comments: 5Often during pet loss support groups, clients mention how deeply they appreciated receiving a condolence card from their veterinary clinic after the loss of their pet. This thoughtful act validates that you care about the speci...
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How to Hire a Veterinarian
Views: 6,191 - Comments: 0When I tell people I work at a veterinary clinic they think I spend my day playing with puppies and kittens. While singing. After having bluebirds help me get dressed in the morning. Okay, so it’s possible I am exaggerating. Pi...
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Constant Communication for Our Clients
Views: 5,864 - Comments: 3At DoveLewis we live and work in a 24-hour world where clients arrive at all hours, and they’re in a variety of mental and emotional states. This helps keep us on our toes but always dealing with the unknown of what could...
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Grow Your Practice with Social Media
Views: 3,134 - Comments: 2Content Specialist, Sarah Crisp, talks through the importance of social media in the veterinary business and how to use it correctly to grow support for your practice. *Please note: Due to constant API changes and website...
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Social Media Discussions: Client Complaints
Views: 4,431 - Comments: 2CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, discuss negative client communications on social media, using a case study from a client post on the DoveLewis Facebook page. To read our official online response to...
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