Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
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Hospital Managers, Head Technicians, Shift Supervisors – all of these managers are making important decisions for employees. Or are they? Empowering your managers is an important step in creating a culture of trust between a...
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Megan Brashear, CVT, VTS(ECC), and Monica Maxwell, SPHR, discuss the importance of creating a training program for your veterinary staff and give some tips to get started on this monumental and occasionally ove...
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While team interviews are a valid and helpful way to choose a new employee there are some pitfalls and some rules to think about. Monica Maxwell, SPHR, and Marketing Manager, Tiffini Mueller, discuss team interviews and some...
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Managers often talk about hiring like it’s a game of craps. If you get a good employee, you hit the lottery, a bad one – tough luck. I actually think of the hiring process a lot more like dating than gambling. There are a lot fanc...
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Performance evaluations are easily one of the most dreaded practices of management, probably right after terminations and discussions about body odor. They are so dreaded, in fact, that I get emails at least weekly titled “Get Rid...
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Would you hire a Technician that bashed their former employer on Facebook? How about if they posted pictures of themselves taking body shots at a bar? Googling potential new members of your practice is quickly becoming a staple in...
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As I reflect on my favorite parts of my job the aspect of teaching and training rises to the top. As technicians, we have opportunities to teach every day and those opportunities can lead to the greatest rewards. Taking the knowle...