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Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.


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  • Blog

    Blazing New Trails

    Views: 2,465 - Comments: 5

    I’ve taken a half step away from management in the past month – surrendered my day to day floor management duties to the capable hands of the next wave of technician leadership at DoveLewis. Boy does it feel good....

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  • Blog

    Talking to Children About Pet Death

    Views: 4,061 - Comments: 3

    The death of a beloved family pet is often a child’s first experience with loss. This sad event, when handled in a sensitive manner, is an opportunity to create a healthy foundation for future losses. There is no perfec...

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  • Video

    Reception Interviews - Euthanasia Process

    Views: 11,422 - Comments: 1

    Discussing euthanasia with clients can be difficult and emotional. DoveLewis Client Service Representatives (our version of Receptionist) offer advice from their experiences in dealing with grieving clients. 

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  • Video

    Reception Interviews - Unhappy Clients

    Views: 11,844 - Comments: 0

    It’s a fact of life – not every client who walks though your doors will be agreeable with everything. DoveLewis Client Services Representatives (our version of Receptionist) give some tips on how to deal with unhappy clients and k...

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  • Blog

    When It "Pays Off"

    Views: 2,580 - Comments: 2

    It makes me so happy when cases work out the way they are supposed to! I recently worked with a client whose dog was hospitalized at DoveLewis for 5.5 days. After thousands of dollars worth of treatment, they were able to take...

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  • Blog

    Facebook Q+A

    Views: 3,055 - Comments: 0

    Editor's Note: We posted on Facebook asking for suggestions or questions for Enid's blog.  Q: Enid! Thank you for being willing to talk about grief and compassion fatigue. If we don't talk about it, it...

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  • Blog

    Healthy Food

    Views: 2,550 - Comments: 5

    I recently came across a string on a forum for veterinary professionals about a practice manager that had instituted a “no bad food” policy in her clinic. In fact, she was actually throwing away junk food that she...

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  • Video

    The Good, Bad and Ugly

    Views: 3,599 - Comments: 1

    Monica Maxwell, SPHR, and Megan Brashear, CVT, VTS(ECC), discuss case summaries of employee management. This talk is specifically RACE-approved for one DVM or one Technician CE credit. This course has been approved by th...

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  • Video

    Sandbox Wars

    Views: 5,615 - Comments: 2

    Petty arguments between staff can sometimes make you feel like you’re back in the sandbox fighting over toys. Monica Maxwell, SPHR, helps you identify problem personalities and gives tips on how to deal with these sandbox war...

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  • Video

    Fee Setting

    Views: 3,564 - Comments: 0

    Setting prices for your services can be a daunting challenge. Rona Amadon, CPA, and Christy Michael, BVMS, discuss the science behind fee setting and give you tips for your own practice. This talk is specifically RACE-appr...

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  • Blog

    Cynical Training Stories

    Views: 3,116 - Comments: 2

    Why is it that when you need to train a new employee, the flow of the hospital is NEVER ideal? As soon as I welcome a potential technician for a working interview or get that new tech on the floor for their first shift, NOTHING HA...

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  • Blog

    Taking Time Off

    Views: 2,114 - Comments: 1

    Coming back from vacation is SO hard - getting back into your routine, waking up to an alarm, not having a beer for breakfast… I’m just kidding (or am I?). Really though, the worst part for me is getting back to work and...

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  • Blog

    My Job in a Nutshell

    Views: 3,597 - Comments: 2

    My job consists of two main parts: auditing the charts of the patients currently in hospital and updating clients on their pet’s charges.  Here is a short (really, who wants to listen to auditing detailsssszzzzzz...

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  • Video

    Giving Corrective Actions (Part 2)

    Views: 3,052 - Comments: 0

    Megan Brashear, CVT, VTS (ECC), and Monica Maxwell, SPHR, discuss corrective actions in a challenging case of technician management. This is the second part of the corrective actions process; see the first video for complete detai...

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  • Video

    Lifters and Leaners

    Views: 5,943 - Comments: 0

    CEO of DoveLewis, Ron Morgan, discusses employee engagement and managing lifters and leaners in your practice. This talk is specifically RACE-approved for one DVM or one Technician CE credit. This course has been approve...

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  • Blog

    5 Tips for Hiring Veterinary Receptionists: 5/5

    Views: 2,254 - Comments: 3

    Tip #5: Foster an atmosphere of learning in hospital. This is vital for a successful on-boarding of a new hire, no matter what the position. A receptionist new to the industry will have many questions and will be presented wi...

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  • Blog

    5 Tips for Hiring Veterinary Receptionists: 4/5

    Views: 2,196 - Comments: 0

    Tip #4: New hires won’t remember everything shown to them in the “training” period (nobody could). Our new receptionists have 80 hours of focused training before they work on the floor by themselves during a shift. About 25-3...

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  • Blog

    5 Tips for Hiring Veterinary Receptionists: 3/5

    Views: 1,510 - Comments: 0

    Tip #3: You can’t teach and train for every possible situation. When a new hire is training there is so much to go over: check-in procedure, referral process, call-backs, common phone questions, absolute emergencies...

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  • Blog

    5 Tips for Hiring Receptionists: 2/5

    Views: 2,038 - Comments: 0

    Tip #2: Communication and compassion trump all. The applicant who is a solid, clear communicator and can discuss difficult topics in a professional and compassionate way always wins. Team members at the front desk must converse ab...

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  • Blog

    5 Tips for Hiring Receptionists: 1/5

    Views: 2,551 - Comments: 0

    Hiring a new receptionist into the hospital is always a huge investment of time and energy and even more so when the new hire is green to the veterinary industry but a fresh perspective can be an essential addition to the receptio...

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  • Video

    Giving Corrective Actions

    Views: 4,235 - Comments: 2

    Megan Brashear, CVT, VTS(ECC), and Monica Maxwell, SPHR, discuss corrective actions in a challenging case of technician management.

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  • Blog

    Policies

    Views: 2,977 - Comments: 2

    Here’s a quote from our old employee manual: Employees are expected to be at work on time, stay until their workday ends, and to do the work assigned or requested of them. If an employee is unable to be at work on tim...

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  • Blog

    Welcome to Management

    Views: 1,962 - Comments: 4

    Welcome to management! Your priority is not to make friends or be liked. The sooner you accept that fact, the better off you’ll be. Knowing that, your number one priority is to help your staff grow and develop f...

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  • Article

    The Reality of Medical Inventory

    Views: 7,568 - Comments: 5

    Many of us have experienced the frustration of dealing with the revolving door of drugs or inventory items that are in short supply, on backorder, or have been discontinued. Within the past two years we've seen this with drugs we...

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  • Article

    Compassion Fatigue

    Views: 17,496 - Comments: 8

    Did you know that caring too much can hurt? When veterinary staff members are exposed to others pain, they can succumb to symptoms associated with the secondary traumatic stress disorder now labeled compassion fatigue. Compassion...

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  • Article

    Group Health Insurance

    Views: 4,595 - Comments: 0

    Who knew when you signed up for vet clinic management that you would be signing on for a multitude of fun tasks, like choosing the group health insurance for your associates and support staff? Choosing the right health insuranc...

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  • Article

    Are We Lifters or Leaners?

    Views: 14,838 - Comments: 9

    At DoveLewis, we do a lot of work trying to understand the different personality types we have on staff. We have done so much work with individuals and teams that we could have our own section on the Myers-Briggs website. W...

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  • Video

    The Importance of Empowerment

    Views: 3,265 - Comments: 0

    Hospital Managers, Head Technicians, Shift Supervisors – all of these managers are making important decisions for employees. Or are they? Empowering your managers is an important step in creating a culture of trust between a...

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  • Video

    Creating a Training Program

    Views: 4,000 - Comments: 4

    Megan Brashear, CVT, VTS(ECC), and Monica Maxwell, SPHR, discuss the importance of creating a training program for your veterinary staff and give some tips to get started on this monumental and occasionally ove...

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  • Video

    Utilizing Team Interviews

    Views: 1,503 - Comments: 0

    While team interviews are a valid and helpful way to choose a new employee there are some pitfalls and some rules to think about. Monica Maxwell, SPHR, and Marketing Manager, Tiffini Mueller, discuss team interviews and some...

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  • Article

    Recruiting 101

    Views: 14,423 - Comments: 1

    Managers often talk about hiring like it’s a game of craps. If you get a good employee, you hit the lottery, a bad one – tough luck. I actually think of the hiring process a lot more like dating than gambling. There are a lot fanc...

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  • Article

    Performance Evaluations

    Views: 6,865 - Comments: 6

    Performance evaluations are easily one of the most dreaded practices of management, probably right after terminations and discussions about body odor. They are so dreaded, in fact, that I get emails at least weekly titled “Get Rid...

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  • Article

    Does Your Practice Google?

    Views: 4,087 - Comments: 1

    Would you hire a Technician that bashed their former employer on Facebook? How about if they posted pictures of themselves taking body shots at a bar? Googling potential new members of your practice is quickly becoming a staple in...

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  • Article

    Every Technician a Teacher

    Views: 6,514 - Comments: 6

    As I reflect on my favorite parts of my job the aspect of teaching and training rises to the top. As technicians, we have opportunities to teach every day and those opportunities can lead to the greatest rewards. Taking the knowle...

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