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Manager
Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
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Search, filter and sort the hundreds of videos, lectures, blogs and articles so you can find exactly what you’re looking for.
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Blog
5 Tips for Hiring Receptionists: 1/5
Views: 1,965 - Comments: 0Hiring a new receptionist into the hospital is always a huge investment of time and energy and even more so when the new hire is green to the veterinary industry but a fresh perspective can be an essential addition to the receptio...
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Video
Giving Corrective Actions
Views: 3,516 - Comments: 2Megan Brashear, CVT, VTS(ECC), and Monica Maxwell, SPHR, discuss corrective actions in a challenging case of technician management.
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Blog
Policies
Views: 2,431 - Comments: 2Here’s a quote from our old employee manual: Employees are expected to be at work on time, stay until their workday ends, and to do the work assigned or requested of them. If an employee is unable to be at work on tim...
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Blog
Welcome to Management
Views: 1,520 - Comments: 4Welcome to management! Your priority is not to make friends or be liked. The sooner you accept that fact, the better off you’ll be. Knowing that, your number one priority is to help your staff grow and develop f...
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Article
The Reality of Medical Inventory
Views: 6,552 - Comments: 5Many of us have experienced the frustration of dealing with the revolving door of drugs or inventory items that are in short supply, on backorder, or have been discontinued. Within the past two years we've seen this with drugs we...
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Article
Compassion Fatigue
Views: 15,165 - Comments: 8Did you know that caring too much can hurt? When veterinary staff members are exposed to others pain, they can succumb to symptoms associated with the secondary traumatic stress disorder now labeled compassion fatigue. Compassion...
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Article
Group Health Insurance
Views: 3,971 - Comments: 0Who knew when you signed up for vet clinic management that you would be signing on for a multitude of fun tasks, like choosing the group health insurance for your associates and support staff? Choosing the right health insuranc...
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Article
Are We Lifters or Leaners?
Views: 12,742 - Comments: 9At DoveLewis, we do a lot of work trying to understand the different personality types we have on staff. We have done so much work with individuals and teams that we could have our own section on the Myers-Briggs website. W...
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Video
The Importance of Empowerment
Views: 2,769 - Comments: 0Hospital Managers, Head Technicians, Shift Supervisors – all of these managers are making important decisions for employees. Or are they? Empowering your managers is an important step in creating a culture of trust between a...
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Video
Creating a Training Program
Views: 3,400 - Comments: 3Megan Brashear, CVT, VTS(ECC), and Monica Maxwell, SPHR, discuss the importance of creating a training program for your veterinary staff and give some tips to get started on this monumental and occasionally ove...
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Video
Utilizing Team Interviews
Views: 1,229 - Comments: 0While team interviews are a valid and helpful way to choose a new employee there are some pitfalls and some rules to think about. Monica Maxwell, SPHR, and Marketing Manager, Tiffini Mueller, discuss team interviews and some...
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Article
Recruiting 101
Views: 13,899 - Comments: 1Managers often talk about hiring like it’s a game of craps. If you get a good employee, you hit the lottery, a bad one – tough luck. I actually think of the hiring process a lot more like dating than gambling. There are a lot fanc...
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Article
Performance Evaluations
Views: 6,022 - Comments: 6Performance evaluations are easily one of the most dreaded practices of management, probably right after terminations and discussions about body odor. They are so dreaded, in fact, that I get emails at least weekly titled “Get Rid...
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Article
Does Your Practice Google?
Views: 3,659 - Comments: 1Would you hire a Technician that bashed their former employer on Facebook? How about if they posted pictures of themselves taking body shots at a bar? Googling potential new members of your practice is quickly becoming a staple in...
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Article
Every Technician a Teacher
Views: 5,541 - Comments: 6As I reflect on my favorite parts of my job the aspect of teaching and training rises to the top. As technicians, we have opportunities to teach every day and those opportunities can lead to the greatest rewards. Taking the knowle...
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