Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.
Search, filter and sort the hundreds of videos, lectures, blogs and articles so you can find exactly what you’re looking for.
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Hiring a new receptionist into the hospital is always a huge investment of time and energy and even more so when the new hire is green to the veterinary industry but a fresh perspective can be an essential addition to the receptio...
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Megan Brashear, CVT, VTS(ECC), and Monica Maxwell, SPHR, discuss corrective actions in a challenging case of technician management.
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Here’s a quote from our old employee manual: Employees are expected to be at work on time, stay until their workday ends, and to do the work assigned or requested of them. If an employee is unable to be at work on tim...
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Welcome to management! Your priority is not to make friends or be liked. The sooner you accept that fact, the better off you’ll be. Knowing that, your number one priority is to help your staff grow and develop f...
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Many of us have experienced the frustration of dealing with the revolving door of drugs or inventory items that are in short supply, on backorder, or have been discontinued. Within the past two years we've seen this with drugs we...
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Did you know that caring too much can hurt? When veterinary staff members are exposed to others pain, they can succumb to symptoms associated with the secondary traumatic stress disorder now labeled compassion fatigue. Compassion...
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Who knew when you signed up for vet clinic management that you would be signing on for a multitude of fun tasks, like choosing the group health insurance for your associates and support staff? Choosing the right health insuranc...
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At DoveLewis, we do a lot of work trying to understand the different personality types we have on staff. We have done so much work with individuals and teams that we could have our own section on the Myers-Briggs website. W...
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Hospital Managers, Head Technicians, Shift Supervisors – all of these managers are making important decisions for employees. Or are they? Empowering your managers is an important step in creating a culture of trust between a...
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Megan Brashear, CVT, VTS(ECC), and Monica Maxwell, SPHR, discuss the importance of creating a training program for your veterinary staff and give some tips to get started on this monumental and occasionally ove...
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While team interviews are a valid and helpful way to choose a new employee there are some pitfalls and some rules to think about. Monica Maxwell, SPHR, and Marketing Manager, Tiffini Mueller, discuss team interviews and some...
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Managers often talk about hiring like it’s a game of craps. If you get a good employee, you hit the lottery, a bad one – tough luck. I actually think of the hiring process a lot more like dating than gambling. There are a lot fanc...
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Performance evaluations are easily one of the most dreaded practices of management, probably right after terminations and discussions about body odor. They are so dreaded, in fact, that I get emails at least weekly titled “Get Rid...
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Would you hire a Technician that bashed their former employer on Facebook? How about if they posted pictures of themselves taking body shots at a bar? Googling potential new members of your practice is quickly becoming a staple in...
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As I reflect on my favorite parts of my job the aspect of teaching and training rises to the top. As technicians, we have opportunities to teach every day and those opportunities can lead to the greatest rewards. Taking the knowle...