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You’re on the front lines, so you always need to be prepared. Check out some of the lessons our client service managers, liaisons, and representatives have learned in their careers.
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Blog
Aftercare, Not an Afterthought
Views: 46 - Comments: 0We recently created three videos about the DoveLewis process for aftercare. The first video, Internal Process for Patient Aftercare, is about the tasks we complete at DoveLewis. It includes both the Assistant and Front Desk perspe...
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Video
Patient Aftercare: Improving the Client Experience
Views: 56 - Comments: 0Learn from DoveLewis Managers Megan Urton and Anthony Strode about the importance of having a process in place for patient aftercare.
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Video
Taking Care of You
Views: 79 - Comments: 0Increased patient counts and wait times. Decreased staffing and patience. It’s likely every one of us in the veterinary industry has dealt with compounding stressors over the last year. In this lecture presented by Human Resources...
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Video
Through the Lens of Trauma: Experiences in Veterinary Medicine
Views: 232 - Comments: 0This lecture, presented by Chief Medical Officer Shana O'Marra, DVM, DACVECC, and Veterinary Well-being Program Director Debrah Lee, LCSW, will examine the concept of trauma in the veterinary world. Trauma is woven throughout many...
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Video
What We Bring Ep. 5: Finding Connection Through Humor with Vet Stickers Founder Emily VanEron
Views: 457 - Comments: 0In the face of the increased challenges in clinic life during the pandemic, technician Emily VanEron has found an unlikely way to find and spread joy in the vetmed community: stickers. Tune in to hear how she started her small bus...
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What We Bring Ep. 4: Chris Costa, CVT's Mental Health Journey In & Outside of Work
Views: 328 - Comments: 0Learning to navigate and address a mental health diagnosis is challenging in and of itself, but how do we do so while also progressing in our professional lives? Chris Costa, a technician at DoveLewis discusses how he has learned...
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Video
What We Bring Ep. 3: Dr. Caroline Tonozzi, Volunteer Veterinarian for the Iditarod
Views: 194 - Comments: 0In this episode, Dr. Caroline Tonozzi discusses returning to her alma mater as a professor and her experience as a volunteer veterinarian for the Iditarod in the Alaskan wilderness.
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What We Bring Ep. 2: Flexibility and Finding an Unexpected Path in VetMed with Kaitlyn
Views: 556 - Comments: 0Sometimes our career takes us in surprising directions. In this episode, atdove.org Account Executive Kaitlyn Sanborn discusses how she forged a somewhat unexpected path in vet med. She explains how she went from working at a shel...
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Video
What We Bring: Imposter Syndrome & Client Compassion with Kara
Views: 1,061 - Comments: 0Welcome to What We Bring! In our first episode emergency CVT Kara discusses imposter syndrome, how stress affects our patience at work, finding compassion for clients, and more. Tune in to hear the conversation and an introduction...
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Video
To Err is Human: Bringing Humanity into Medical Error Prevention
Views: 1,597 - Comments: 0This lecture presented by Shana O'Marra, DVM, DACVECC, will explore how to confront medical errors in your practice in a way that leads to growth and productive change. The model of “just culture” will be explained as well as comm...
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Blog
Self-Care Part One: Redefining Your Own Self-Care
Views: 1,338 - Comments: 0Self-care can look a little bit different for everyone. Learn from Well-being Program Director Debrah Lee, about how to reflect on the authentic self-care moments that serve you. Self-care can be so fiddly. I was intr...
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Video
Triaging Toxicity Cases
Views: 2,534 - Comments: 0Here at DoveLewis, we see a lot of toxin ingestion and GI upset in our patients, especially around the holidays. In fact in 2020, vomiting, diarrhea, and ingesting inappropriate items were the top two medical reasons patients came...
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Video
When Everything Is an Exclamation Point: How to Communicate Effectively in Times of High Emotional Stress
Views: 3,171 - Comments: 12020 has been full of uncertainly with both political unrest and COVID. In this lecture, Monica Maxwell, SPHR, SHRM-SCP, will discuss communication in the time of highly emotional stress. When clients and staff are at their breaki...
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Video
How to Get What You Need
Views: 1,344 - Comments: 0This lecture presented by Human Resources Manager Cheryl Latta, will discuss how to communicate in ways which result in your needs being met, as well as how to acknowledge when others need something of you. Cheryl will review how...
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Video
Cultivating Resilience
Views: 1,249 - Comments: 0Resilience helps us to work through challenges and empowers personal growth. Cultivating resilience through intentional effort is essential given the inherent stressors and challenges within veterinary medicine. This lecture prese...
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Video
Preventive Medicine and Client Care in the Age of COVID
Views: 1,346 - Comments: 0What can staff do to help reassure clients about what is happening inside the clinic during a pandemic? In this lecture presented by Technician Becky Smith, CVT, VTS (Clinical Practice Canine/Feline) we will discuss how we can int...
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Article
To Err is Human
Views: 3,089 - Comments: 2Humans are fallible. Humans make mistakes. And humans are at the core of veterinary medicine. That means that if we engage in the practice of caring for animals, errors will occur. That error might be getting client information wr...
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Video
Implementing Balint Groups
Views: 1,054 - Comments: 0As veterinary professionals, you take on an emotional burden of distressing situations of your animal patients and clients every day. Balint groups provide a safe environment to discuss with fellow veterinary professionals the str...
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Triaging GI Cases
Views: 2,605 - Comments: 2When a patient comes in with GI upset, the root cause of the issue can be difficult to determine. DoveLewis Technician Sarah Harris, CVT, VTS(ECC) reviews a few common questions she likes to ask owners in order to get the most hel...
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Blog
Client Support during COVID-19
Views: 1,513 - Comments: 0The COVID-19 pandemic has drastically changed the way many of us do our jobs. While we are settling into new routines, Client Liaison Erin Neilon, reviews a few key communications tips for your clients and your team....
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Article
Breaking Down Brachycephalic Care
Views: 3,317 - Comments: 0From general practice to emergency medicine, brachycephalic patients can be challenging. Their unique anatomy makes them more vulnerable to certain conditions – like respiratory issues, cardiac illnesses and heat stress – and comm...
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Video
atDove Live Conference
Views: 2,154 - Comments: 8A short-and-sweet conference for busy vetmed pros. Registration is free for atdove members! Enter your promo code using the "Enter promo code" link when you select your ticket.
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Blog
Going Remote: A Look Inside PCC's Veterinary Technology Program
Views: 1,155 - Comments: 0Making the transition to online learning has become a reality for many schools and universities, and the Rock Creek Campus of Portland Community College is no exception. In this blog, learn from Technician Instructor Laura Harris,...
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Article
Grounding: A Wellness Tool During COVID-19
Views: 3,416 - Comments: 1With the passing of time, there are many different reactions that we may be experiencing as our “new normal” unfolds during the COVID-19 pandemic. One feature that seems to linger is a persistent, low level anxiety that has shifte...
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Article
Journaling: A Wellness Tool During COVID-19
Views: 3,227 - Comments: 0An unexpected outcome of this pandemic has been that it’s changed my days off. This weekend, the general sense of unease that has settled in since the pandemic began was accompanied by something else. Up until a month ago, my time...
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Article
Diaphragmatic Breathing During COVID-19
Views: 3,824 - Comments: 0There are many different reactions you may be having during this stressful and uncertain period. One of the frustrating realities of human cognition is that we not only react to the world around us, but we also have internal react...
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Blog
Holding on to Empathy During the COVID-19 Pandemic
Views: 2,342 - Comments: 0It can be hard to remember what life was like before COVID-19. The last month has been a constant rush of news headlines, avoiding those that are closest to you, and frantic lines at the grocery store. But in these times, practici...
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Article
Resilience Strategies During COVID-19
Views: 4,179 - Comments: 0There is a lot that we are trying to contend with during this crisis. For many of us, there’s an underlying sense of urgency and helplessness as we try to find something to control in this surreal, and often uncomfortable, new lan...
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Article
Coping with PPE Shortages: DIY Cloth Face Masks
Views: 2,861 - Comments: 0Current PPE shortages mean finding creative and innovative ways to offer protection for team members. The recommendation for medical staff is to wear N95 respirator masks during COVID-19. These masks are best at catching at l...
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Video
Box Breathing: A Tool for Well-being
Views: 2,438 - Comments: 0While it may seem impossible to take care of yourself in these uncertain times, there are a few simple ways to take a moment for you. A few times throughout the day, try this structured breathing exercise to regain your focus.
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Article
Encouraging Clients to Write (Positive) Reviews
Views: 1,927 - Comments: 0Have you ever interacted with a client who had nothing but wonderful things to say about you and your staff? A few minutes later, they walk out the door leaving you wondering how you could have asked them to share their experience...
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Article
COVID-19 Client and Clinic Resources
Views: 3,519 - Comments: 0With so much information at our fingertips with COVID-19, we wanted to share new procedures we are doing today (though these may change tomorrow) to help protect our staff, clients, and community. Here at DoveLewis, we are being t...
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Article
DIY Sanitizer for COVID-19 Shortages
Views: 3,329 - Comments: 0Many of you may be encountering the same supply shortages we are during the COVID-19 pandemic. You may be encountering a limited supply of hand sanitizer left and may not be able to obtain more in a reasonable time period. So, Dov...
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Video
How to Properly Remove Exam Gloves
Views: 4,596 - Comments: 0When it comes to personal protective equipment (PPE) it’s important to know the correct way to put things on, and take things off, to ensure it’s effective. Learn from Technician Training Specialist Jessica Waters-Miller, CVT, abo...
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Article
Well-being During COVID-19
Views: 3,742 - Comments: 0We may be beginning to feel like we have more questions than answers amidst the COVID-19 pandemic. It is not unusual to experience a wide range of thoughts, feelings, and reactions. Some of these reactions may include: Anxie...
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Article
Efficient Record Sharing: A CSR's Perspective
Views: 3,215 - Comments: 1As a 24-hour emergency hospital, DoveLewis sees a lot of patients that are brand new to our staff. A dog could come to us after ingesting a packet of gum, and that might be the only time in their life that we'll provide veterinary...
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Video
The Art of Triage
Views: 5,742 - Comments: 5In modern human healthcare systems, triage occurs at every level of care from an initial telephone contact to arrival at a health care facility. In this lecture, Staff Veterinarian Christy Michael reviews triage in the veterinary...
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Video
Professional Groups in Veterinary Medicine: Combating Compassion Fatigue and Burnout
Views: 3,698 - Comments: 2Although there is a growing awareness of compassion fatigue and burnout in the field of veterinary medicine, most efforts have been focused individual self-care. In a field with widespread moral distress, where isolation only comp...
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Article
Tips for Organizing Staff Resources
Views: 4,207 - Comments: 3Chances are at your clinic, you have about thirty important documents that live in ten different places. Seven of them haven’t been updated in the last three years, half were created by someone who doesn’t work there anymore, and...
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Video
2019 Year in Review
Views: 1,456 - Comments: 0Another year of learning is in the books! Thanks so much for being a part of the atdove community and making 2019 great. Take a moment to look back on all you've accomplished this year, and what you hope to learn next! See you in...
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Blog
Marketing in a New World
Views: 1,656 - Comments: 6Breaking into a new industry can be tough. And while you may not always (or ever) feel like you have a grasp on the world around you, taking the time to ask questions and learn from your team can make a big impact. Learn from...
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Blog
A Generation of Changes in Veterinary Medicine
Views: 2,968 - Comments: 0A lot has changed over the last 25 years in veterinary medicine- patient care, perscription drugs, and technology just to name a few. Sharon McDermaid, CVT, has been with DoveLewis for 25 years! And she has seen first hand ma...
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Video
Labeling Kennel Cards
Views: 3,512 - Comments: 1Kennel cards can call attention to important pieces of information, such as where a patient’s meds are, if they have a personal item, and when you may need protective gear. Learn from Technician Training Specialist Jessica Waters-...
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CSR Terminology 101
Views: 4,915 - Comments: 5P is QAR, normal BP/HR/MM. LMOM for O to discuss US DX and SX recomendations. Wait, what? Sometimes reading medical notes can seem like a jigsaw puzzle, especially for CSR's new to the veterinary field. Our front desk team here...
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Blog
My Journey to Vet School
Views: 2,373 - Comments: 0Continuing education and training can have immense benefits on your longevity and happiness in your career. It impacts the patients you are working with today as well as the patients you will treat tomorrow. In this blog, Anthony...
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Blog
What Pet Loss Support Taught Me
Views: 1,575 - Comments: 0I attended my first Pet Loss Support Group run by Enid Traisman, MSW, CT in December of 2018. I immediately felt the power of this community resource and felt validated in my own grief by the stories, lessons and experiences of th...
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Article
Tone and Volume for Your Client Conversations
Views: 10,929 - Comments: 4In the 1970’s, Albert Mehrabian created a tool called the communication model. Within this model, he came up with the idea that only 7% of what is being communicated are the literal words. That means that according to his theory,...
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Article
Receiving Constructive Criticism
Views: 6,395 - Comments: 2Being open to criticism, good or bad, is vital to being successful in any job. How else are you going to know what to improve on, how to grow, and areas may require more focus? When it comes to receiving criticism, it doesn’t a...
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Blog
Understanding Cremation
Views: 2,444 - Comments: 0If you are a pet owner whose pet is in failing health, or if you have sadly experienced the recent passing of a pet, the following information may help guide you through this difficult period with knowledge, understanding and peac...
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Blog
Talking to Children About Pet Death: Pt 2
Views: 2,088 - Comments: 2Dealing with a pet’s death is hard, and can be even harder when children are involved. Kids may not understand the magnitude of their pet’s illness, the related expenses, or how to assess quality of life. During these times, you c...
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