Receptionist: We understand the challenges of client service. Our videos and articles are from real people, in your shoes, with the knowledge to help you in your practice.

  • Confrontational Clients

    3,483 Views - 16 Comments As a 24-hour ER facility we have clients who call and come in worried, upset, nervous, pissed, and frantic. The emotions can run the gamut and sometimes bring a client to behave in an aggressive and co...
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  • The Other Side of the Exam Table

    2,026 Views - 2 Comments Over the last month I’ve been entirely consumed by my year-old cat’s rapid progression down the FLUTD path of horrors. After four deobstructions and five hospitalizations, I agreed to have Dr. Magee (one...
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  • Reception Interviews - Euthanasia Process

    6,759 Views - 1 Comments Discussing euthanasia with clients can be difficult and emotional. DoveLewis Client Service Representatives (our version of Receptionist) offer advice from their experiences in dealing with grieving clien...

    3 min 42 sec

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  • Reception Interviews - Unhappy Clients

    7,070 Views - 0 Comments It’s a fact of life – not every client who walks though your doors will be agreeable with everything. DoveLewis Client Services Representatives (our version of Receptionist) give some tips on how to deal...

    4 min 12 sec

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  • My Job in a Nutshell

    2,049 Views - 2 Comments My job consists of two main parts: auditing the charts of the patients currently in hospital and updating clients on their pet’s charges.  Here is a short (really, who wants to listen to...
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  • Compassion Fatigue

    11,147 Views - 8 Comments Did you know that caring too much can hurt? When veterinary staff members are exposed to others pain, they can succumb to symptoms associated with the secondary traumatic stress disorder now labeled...
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  • Implementing Triage

    14,479 Views - 7 Comments Triage is the act of organizing patients into levels of importance. The worst patients should be seen first, the more stable patients can ‘wait their turn’. By using information given to you by the...
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