Receptionist: We understand the challenges of client service. Our videos and articles are from real people, in your shoes, with the knowledge to help you in your practice.

  • How to Turn a "Phone Shopper" into a Client

    2,869 Views - 10 Comments Wait, come back! How do we turn a phone shopper into a client? The phone rings, it’s a pet owner who has never been to your practice before and they have questions. This is great news, fille...
    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Site Update: Quiz Feature

    639 Views - 2 Comments Due to popular demand, we have added a super-useful new feature:When a member watches any video, they can now take a short quiz at the end! Once they pass the quiz they have the option to forward their pr...
    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Confrontational Clients

    3,679 Views - 16 Comments As a 24-hour ER facility we have clients who call and come in worried, upset, nervous, pissed, and frantic. The emotions can run the gamut and sometimes bring a client to behave in an aggressive and co...
    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • The Other Side of the Exam Table

    2,136 Views - 2 Comments Over the last month I’ve been entirely consumed by my year-old cat’s rapid progression down the FLUTD path of horrors. After four deobstructions and five hospitalizations, I agreed to have Dr. Magee (one...
    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Reception Interviews - Euthanasia Process

    7,090 Views - 1 Comments Discussing euthanasia with clients can be difficult and emotional. DoveLewis Client Service Representatives (our version of Receptionist) offer advice from their experiences in dealing with grieving clien...

    3 min 42 sec

    Premium

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Reception Interviews - Unhappy Clients

    7,460 Views - 0 Comments It’s a fact of life – not every client who walks though your doors will be agreeable with everything. DoveLewis Client Services Representatives (our version of Receptionist) give some tips on how to deal...

    4 min 12 sec

    Premium

    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • My Job in a Nutshell

    2,175 Views - 2 Comments My job consists of two main parts: auditing the charts of the patients currently in hospital and updating clients on their pet’s charges.  Here is a short (really, who wants to listen to...
    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Compassion Fatigue

    11,740 Views - 8 Comments Did you know that caring too much can hurt? When veterinary staff members are exposed to others pain, they can succumb to symptoms associated with the secondary traumatic stress disorder now labeled...
    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature
  • Implementing Triage

    15,209 Views - 7 Comments Triage is the act of organizing patients into levels of importance. The worst patients should be seen first, the more stable patients can ‘wait their turn’. By using information given to you by the...
    PDF and Downloads are a Premium Feature ADD TO
    BOOKMARKS
    Bookmarking is a Premium Feature

Pages

Add To Training Plan

X

Content Assignment

X