Receptionist

You’re on the front lines, so you always need to be prepared. Check out some of the lessons our client service managers, liaisons, and representatives have learned in their careers.


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  • Blog

    Site Update: Quiz Feature

    Views: 1,037 - Comments: 2

    Due to popular demand, we have added a super-useful new feature:When a member watches any video, they can now take a short quiz at the end! Once they pass the quiz they have the option to forward their proof of completion to their...

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  • Blog

    Confrontational Clients

    Views: 6,593 - Comments: 16

    As a 24-hour ER facility we have clients who call and come in worried, upset, nervous, pissed, and frantic. The emotions can run the gamut and sometimes bring a client to behave in an aggressive and confrontational manner. The...

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  • Blog

    The Other Side of the Exam Table

    Views: 3,740 - Comments: 3

    Over the last month I’ve been entirely consumed by my year-old cat’s rapid progression down the FLUTD path of horrors. After four deobstructions and five hospitalizations, I agreed to have Dr. Magee (one of our surgeons) perform a...

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  • Video

    Reception Interviews - Euthanasia Process

    Views: 12,917 - Comments: 1

    Discussing euthanasia with clients can be difficult and emotional. DoveLewis Client Service Representatives (our version of Receptionist) offer advice from their experiences in dealing with grieving clients. 

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  • Video

    Reception Interviews - Unhappy Clients

    Views: 13,209 - Comments: 0

    It’s a fact of life – not every client who walks though your doors will be agreeable with everything. DoveLewis Client Services Representatives (our version of Receptionist) give some tips on how to deal with unhappy clients and k...

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  • Blog

    My Job in a Nutshell

    Views: 3,976 - Comments: 2

    My job consists of two main parts: auditing the charts of the patients currently in hospital and updating clients on their pet’s charges.  Here is a short (really, who wants to listen to auditing detailsssszzzzzz...

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  • Article

    Compassion Fatigue

    Views: 19,213 - Comments: 8

    Did you know that caring too much can hurt? When veterinary staff members are exposed to others pain, they can succumb to symptoms associated with the secondary traumatic stress disorder now labeled compassion fatigue. Compassion...

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  • Article

    Implementing Triage

    Views: 23,747 - Comments: 8

    Triage is the act of organizing patients into levels of importance. The worst patients should be seen first, the more stable patients can ‘wait their turn’. By using information given to you by the owner and by using your knowledg...

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