Whether you’re showing your staff how to perform a treatment or you’re looking to cross off a few CE hours with our RACE-approved lectures, we’ve got what you’re looking for.
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Being open to criticism, good or bad, is vital to being successful in any job. How else are you going to know what to improve on, how to grow, and areas may require more focus? When it comes to receiving criticism, it doesn’t a...
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Creating a training structure is a tedious, time consuming process, but it saves time and provides value for both you and your staff in the long run. Learn from Chief Administrative Officer Monica Maxwell, SPHR-SPC, about how to...
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Providing value starts before a client even makes contact with your practice. Learn from Cheryl Latta, Human Resources Manager at DoveLewis, about what clients actually value at your clinic and ways to improve. This course ha...
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Client needs are shifting. Learn from Ron Morgan, DoveLewis CEO, about trends and the upcoming changes in customer service. This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward...
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What is coaching, and how is it different than managing? Learn from Christy Michael, BVMS, about the importance of integrating a coaching mentality into your practice. This course has been approved by the Certified Veterinary...
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Chief Administrative Officer, Monica Maxwell, SPHR, SHRM-SCP discusses how employee well-being and engagement make a large impact on your hospital. Monica also reviews strategies for managing millennials and the importance of putt...
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Bullying between staff members can be hard to identify. Learn from Cheryl Latta, DoveLewis Human Resources Manager, about how to recognize bullying behaviors and prevent it from happening.
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The job market has changed. Certified Veterinary Technicians are difficult to find and retain. In this article, Monica Maxwell discusses why CVT recruiting is so difficult and strategies to help clinics attract and retain the empl...
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Chief Human Resources Officer, Monica Maxwell, and HR Generalist, Cheryl Latta, address culture issues and signs managers should look out for when it comes to burn out and depression.
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Live Again co-founder, Eric Snyder, comes to DoveLewis to talk with HR Generalist, Cheryl Latta, about suicide awareness and prevention. Resources mentioned in this video: National Suicide Prevention Lifeline: 1-800-273- TALK...
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DoveLewis CEO Ron Mogan and Chief Human Resources Officer Monica Maxwell discuss the controversial firing of an employee at Google.
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DoveLewis is comprised of 85% females. While this is true for most clinics in the veterinary industry, we also have an unusually high number of females in Leadership positions: four of our six top leaders are women and all o...
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Veterinary professionals hate the holidays. It’s true. And with good reason! Between the “Seasonal Sixteen” weight gain from all of the delicious treats our grateful clients and vendors bring us this time of year, and the generali...
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When a member of our hospital experiences the death of a personal pet, we all understand the pain they are going through. We know how hard it is to come to work and focus while feeling sad. And while we do an awesome job supportin...
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When I tell people I work at a veterinary clinic they think I spend my day playing with puppies and kittens. While singing. After having bluebirds help me get dressed in the morning. Okay, so it’s possible I am exaggerating. Pi...
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Monica Maxwell, SPHR, and Megan Brashear, CVT, VTS(ECC), discuss case summaries of employee management. This talk is specifically RACE-approved for one DVM or one Technician CE credit. This course has been approved by th...
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Petty arguments between staff can sometimes make you feel like you’re back in the sandbox fighting over toys. Monica Maxwell, SPHR, helps you identify problem personalities and gives tips on how to deal with these sandbox war...