Tip #2: Communication and compassion trump all.
The applicant who is a solid, clear communicator and can discuss difficult topics in a professional and compassionate way always wins. Team members at the front desk must converse about tough issues, from callers with financial concerns to inquiries about euthanasia. Then the client shows up, and reception must keep their composure and compassion in the face of some emotionally charged conditions. Those who can keep it together are going to be successful and provide excellent service to the client - even under the worst circumstances.