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Work Life Integration
It is not often that switching out one word for another makes such a big impact on me, but that has happened. Let me explain… I was asked to write this blog on work-life balance. I’m honestly not the best model for that as President and CEO of...
Be Open to Learning
One of the things I’ve personally learned in my 12 years at DoveLewis is how important staff training, education and solid protocols are in building and maintaining a successful veterinary hospital. I also think the vital role of training...
When to Say Goodbye
My recent experience saying goodbye to our pug Lucy led me to the DoveLewis Pet Loss Support Program and Enid Traisman, program director and certified grief counselor.
Ron: I work in a building where end of life for animals is a reality...
What Leadership Is, and What It Is Not
Leadership. It is a simple word with complex meaning. One of the biggest issues I see managers make, new and old, is the assumption that a title automatically dictates the authority of a leader. Anyone who’s been around the block a couple of...
Can You Always Be with Every Patient & Client?
How do you guarantee great patient care and client service at your practice? No one wants to work at a veterinary practice that doesn’t deliver quality medicine or give great service, right? Think about that question for your own practice, no...
Veterinary People and Our "Lemon" Pets
Recently, my wife and I decided to let one of our dogs die… That might be a controversial way to say it, but that is exactly what we did. As sad as that situation is, we are at peace with our decision just like we all want our clients to be when...