There is an empty box where the video player should be.
Make sure your corporate firewall or filtering software allows access to the following domains: atdove.org, *.wistia.com, fast.wistia.net. Please contact us for more information.
This problem is not related to your account, so you should still be able to access www.atdove.org over other networks (such as public Wi-Fi)
Trouble Logging In
If you’re having trouble logging in, double-check that you're entering your email address and password correctly. If you continue to experience problems request a new password by clicking the ‘Request a New Password’ or contact us for assistance.
Trouble Viewing or Printing a CE Certificate
Any certificates you’ve received are always saved in your profile. Regardless of your premium account status, you will always be able to scrub in to your atdove.org account to access them.
To view and print a certificate, log into your account, and choose “Certifications” under your username.
If you're having trouble opening them, please ensure you have the latest version of Adobe Acrobat Reader installed on your computer. Adobe Acrobat Reader is free and available for Mac, Windows, and Linux at http://get.adobe.com/reader.
Updating Billing Information
To update billing information, select 'My Subscription' from the 'My Team' menu. Underneath your current billing information, select 'Add a New Credit Card'. From this page, enter your new billing information. When your new billing information has been entered, check the box to make this new card your default for renewals, and select 'Add card'.
Updating or Resetting Your Password
To update your password, select ‘Profile’ from the main menu, then click ‘Edit Profile’. From here, you will first enter your current password, then your new password in two fields below. Click ‘Save’ at the bottom of the page to update changes to your profile.
To reset your password from the homepage, click ‘Scrub In’, then select ‘Request New Password’ at the top of the page. Enter your email address. A one-time login link will be emailed to you.
If you encounter an error message while resetting your password, make sure you are using the most recent password reset email.
If you continue to have difficulty, please contact us.
Upgrading From Monthly to Annual Billing
To upgrade from monthly to annual billing, select 'My Subscription' from the 'My Team' menu. Click the green button labeled 'Upgrade to a Yearly Subscription'. On the next page, click the 'Upgrade' link again to confirm this change. Your account will be upgraded to the annual billing cycle at your next renewal date.
Utilizing atdove.org as a training tool
Atdove.org is a unique, role based training tool created for every position and training level in your clinic, hospital or school. The website has built-in tools for account administrators to utilize and successfully create and implement staff training and education.
Sending a video or article to a member of your team
- Use the green ‘Assign to Person’ button on videos and articles
- Choose member(s) and add a due date and message
Using atdove.org’s Pre-Built Training Plans
- Under your menu, click ‘Training Plans’
- Under ‘Pre-Built Training Plans’ are listed all the plans that we have created for you. These plans cannot be added to or deleted.
Creating your own Custom Training Plans
- Search for content for your staff and group together to create as many custom training plans as you want.
- Plans can be edited, deleted, or sent to staff members at any time.
What are the premium account pricing options?
Every atdove.org premium subscription begins with a seven day free trial. At the beginning of the trial, you'll choose your subscription size and billing cycle. Our annual subscriptions start at $425 for up to 20 members, or we offer a monthly subscription at $55 per month for up to 50 members. Additional subscription options and pricing are available.
What is atdove.org?
Atdove.org is a website consisting of procedural shorts of real patients, RACE-approved CE and training for everyone in a veterinary practice. Quizzes, training plans, and ability to access an online community of veterinary professionals makes atdove.org the most valued and popular veterinary staff training website. Atdove.org is a product created by the staff of DoveLewis Emergency Animal Hospital located in Portland, Oregon. Learn more about us here.
What is included in a premium account?
An atdove.org premium account gives an entire hospital or school access to our whole library of procedural shorts, articles, blogs and RACE-approved CE lectures.
Premium account holders also have ability to take tests after each video and article, access downloadable add-ons on pieces of content, can create training plans, send assignments, track member’s activity. Also included in premium account are communication tools such as commenting on pieces of content, directly message other members on website, and sharing content with your members.