Help Center

What is included in a premium account?

An premium account gives an entire hospital or school access to our whole library of procedural shorts, articles, blogs and RACE-approved CE lectures

Premium account holders also have ability to take tests after each video and article, access downloadable add-ons on pieces of content, can create training plans, send assignments, track member’s activity.  Also included in premium account are communication tools such as commenting on pieces of content, directly message other members on website, and sharing content with your members.

What is RACE/VHMA-approved continuing education?

  • RACE: Registry of Approved Continuing Education (RACE) is a program provided by the American Association of Veterinary State Boards (AAVSB).  Our training content has been reviewed and approved by RACE. Individual states have the right to refuse any program that RACE approves though, so we suggest you check with your state board to verify that is applicable to your re-licensure. Click here to find contact information for all AAVSB-member regulatory agencies. Please contact RACE at should you have any comments or concerns regarding's validity or relevancy to the veterinary profession.
  • VHMA: A veterinary practice manager has the option to become a Certified Veterinary Practice Manager (CVPM). Once certified, a CVPM just accumulate forty-eight continuing education hours every two years. The Veterinary Hospital Managers Association (VHMA) approves training materials that are qualified for CVPM’s to obtain continuing education credit. We have various lectures that have been reviewed and approved by VHMA as qualifying CVPM continuing education credit. Click here to learn about VHMA-approved CVPM continuing education.

When will my credit card be charged?

Your card will be billed the day after your free trial ends. For monthly billing, the recurring charge will occur every 30 days. For annual billing, your renewal charge will occur on the same day each year. Your billing date may not be changed.

If you do not wish to keep your premium account after 7 days, you must log in to your account and cancel your subscription prior or on the 7th day. This will cancel your account before we prompt a charge to your credit card.

Why is a video choppy, blurry, or low-res?

Videos may be choppy or slow because of your internet connection. Adjusting the video streaming quality may help content to load faster. You can lower the video streaming quality by clicking on the gear icon at the bottom right of the video. 

Our service dynamically adjusts video quality based on your internet connection and screen resolution. To enjoy the highest quality HD video, please make sure you are using a broadband internet connection with a monitor capable of displaying HD video (screen resolution greater than 1280x720).

Check your internet connection speed. We recommend a broadband connection (DSL or Cable) with 5Mbps or greater for optimal streaming. You can check you connection speed here.

Make sure you are using the latest video and sound drivers from your manufacturer.

Your Public Profile

As a member of, you have the choice to make your profile entirely private or visible for all to see. To hide your profile from the public deselect "May your profile be listed publically?" in the profile editor.

We encourage you to share at least a little professional information about yourself with the community. If there is a specific field you do not want visible in your profile, simply do not fill it in.

Once you create an profile, it can always be accessed again regardless of your current premium account status. Your profile is always active, but you won’t have access to premium content or features unless you are part of a premium organization.