Help Center

Accessing Receipts

To access your receipts, select 'My Subscription' from the 'My Team' menu. At the bottom of this page, there is a section titled 'Past Transactions' which details your payment history. Click 'View Details' for a receipt on specific transactions.

Assigning Content

Account administrators have the ability to assign videos, articles, and lectures to members and monitor the completion of assignments. For a video and step-by-step guide on sending and monitoring assignments, click here.

Billing and Auto Renewal of Premium Accounts

Annual Accounts

Annual accounts auto-renew one year from the date you purchased your premium subscription. For example, if you purchased your subscription on 1/13/2016, your subscription will renew on 1/13/2017. 

Monthly Accounts

Monthly accounts auto-renew one month from the date you purchased your premium subscription. Monthly accounts will auto-renew each month unless cancelled.

Click here to see all pricing options and details

Bookmarking a Video, Article or Blog

With a premium account, any piece of content on the website can be bookmarked to access later.

Find the orange ‘Add to Bookmarks’ button and click it to add and remove a piece of content to your saved bookmarks.

To access your bookmarked items, select ‘Bookmarks’ from the menu. From there you can sort your bookmarks by content type, title, replies, or last post. 

Changing or Adding an Account Administrator

If you are the current administrator, remember that members you want to add as administrators must first accept their member email invite to join your account. From there:

  • Under My Team, click 'Manage Members' from the menu 
  • Find the email address of the member you’d like to change or add, and click the box beside their email address
  • Under Operations, choose 'Assign/Unassign Admin Role' from the drop down menu
  • Click 'Submit'


Completing Assignments

After you scrub into, you immediately will be notified of your most recent assignments on your homepage. Click on the assignment to complete it. Assignments are sent by the Administrator(s) on your premium account.

You can also access your full list of assignments by clicking 'Assignments' from the menu.

Credit Card Security

You can sign up for a premium account with with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy


Custom Training Plans

Training plans can be created by account administrators and assigned to team members. For videos and step-by-step guides on creating, editing, and assigning training plans, click here.

Error Message When Accepting Invites or Resetting Password

If you receive the message, "You are not authorized to access this page" when trying to accept an emailed invite or when resetting your password, it is likely because another member is already logged in on your computer. To resolve this error and accept your invite, first check your browser to make sure nobody is logged in, then try the link again.


Filtering Content

Content can be filtered by job title, content type, content categories, keywords, and more to help you find what you're looking for. For a video and a step-by-step guide on searching for and filtering content, click here.