Help Center

Free Content

All of our medical articles and personal blogs are free for anyone to access on We also have an assortment of free videos now available! Most procedural shorts and all of the quizzes, RACE-approved, lectures, and training tolls are not accessible without a premium account.

Start a free, 7-day trial today. One account covers your whole staff!

Having Access to Multiple Accounts

You need to have a different email address to “Scrub In” to separate accounts. If you don't already have a separate email address to use, creating a new one is quick and easy. Below are a few of many email providers to choose from. 

Google Gmail

I never received an account activation email.

Please check your spam folder to see if our email was filtered. If you are unable to locate the activation email, please contact technical support for assistance.

Minimum System Requirements

Operating System:
Operating system: Windows 7, Mac OS X 10.7, Ubuntu 12.04, Debian 7, openSUSE 13.1, or Fedora Linux 21

Adobe Acrobat Reader to print certificates (download)

Firefox, Google Chrome, Microsoft Internet Explorer 11 or Edge, Safari 9

5Mbps Broadband internet connection. Click here to test your internet connection speed.


Missing Emails

Is your system blocking important email communications from Please check your spam folder for our emails. Just edit your email system settings to unblock email received from addresses containing “” to successfully receive important communications.

For more technical details, please contact tech support.

Monitoring Member Activity

Account administrators have the ability to monitor member activity and can view various activities such as the date a piece of content was assigned, or which members have yet to pass a quiz.

For a step-by-step guide on monitoring member activity and sent assignments, click here.


Organizing Members Into Groups

If you are an administrator of an account, you have the ability to organize all your members into separate groups. The groups make it easy to find a subset of your members when assigning content or tracking training progress.

For a step-by-step guide on creating, modifying, and deleting groups, click here.

Poor Video Quality or Video Loading Error

If you meet these requirements and are still seeing low-quality video, you may be using a wireless internet connection that has a poor signal quality. Try moving your computer or router to improve signal quality.

If you continue to experience problems, please contact us.


Re-Taking a Quiz

After you've taken a quiz, you will be led to a page with your results/score. If you have failed your quiz and would like to re-take it, scroll down and click on the blue 'Retake Quiz' button. 

Refund Policy

Since provides a wide variety of samples of our products, we do not offer refunds on premium subscriptions beyond a 48-hour period. Your premium subscription can be canceled at any time (no refund will be issued after the initial 48-hour period). Please note that cancellation of premium subscriptions is effective immediately upon notification. 

Please contact our support staff for questions about refunds or cancelling your account.