Creating a training structure is a tedious, time consuming process, but it saves time and provides value for both you and your staff in the long run. Learn from Chief Administrative Officer Monica Maxwell, SPHR-SPC, about how to establish a training committee and give staff the foundation they need to succeed. <br> <br/> This course has been approved by the Certified Veterinary...

The country is dealing with record low unemployment rates.  Economically and for the citizens of the US, this is positive news.  For employers it does make hiring and retention more challenging. Employees are faced with a myriad of employment options.  Even if they are not actively seeking another position, they are barraged with opportunities to work at other places....

There are a lot of ways to communicate these days. Phone calls, text messages, instant messages, email, direct mail-- the list goes on. While it’s important to note how your clients prefer to be communicated with, it’s also important to remember that communicating with clients is different than communicating with your co-workers or friends. Here are a few tips for writing clear and concise...

Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how to incorporate different resources in your hospital for seamless communication. <br /><br /> To learn more about Sarah and the Medical Society of...

Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team should be aware of the complaint. While it’s impossible to avoid complaints, here are five tips that can make the interaction a little smoother and increase your chances of a positive outcome.

Listen...

Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips for handling unhappy clients in the lobby.

We learned recently that some local emergency hospitals are sending their patients to DoveLewis in an attempt to manage their own caseloads. We get it—when you combine factors like a national hiring shortage and our pet-friendly community, some days feel unmanageable. It’s on those days that our teams are most proud of our promise to never close. We meet the wave of incoming patients head on,...

Here at DoveLewis, we take all things cleaning very seriously. It’s important that every staff member is up to date on our latest cleaning protocols. While it can be time consuming to spend time with each staff member reviewing how to correctly wipe down a counter top or a door handle, the benefits are worth it.

In the U.S. alone, over 2 million human patients a year are affected by...

As the holidays are approaching, Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program, reviews ways that you can honor your pet during the holiday season. These tips can also be shared with clients who may have recently lost a pet.

 

“Happy holidays!” That’s the greeting we hear often during this time of year. But if you are grieving the loss of...

Providing value starts before a client even makes contact with your practice. Learn from Cheryl Latta, Human Resources Manager at DoveLewis, about what clients actually value at your clinic and ways to improve. <br> <br /> This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward the continuing education requirement for the Certified...

Pages