Providing value starts before a client even makes contact with your practice. Learn from Cheryl Latta, Human Resources Manager at DoveLewis, about what clients actually value at your clinic and ways to improve. <br> <br /> This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward the continuing education requirement for the Certified...

<p>Client needs are shifting. Learn from Ron Morgan, DoveLewis CEO, about trends and the upcoming changes in customer service. <br> <br /> This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward the continuing education requirement for the Certified Veterinary Practice Manager (CVPM) program offered by the Veterinary Hospital...

<p>What is coaching, and how is it different than managing? Learn from Christy Michael, BVMS, about the importance of integrating a coaching mentality into your practice. <br> <br /> This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward the continuing education requirement for the Certified Veterinary Practice Manager (CVPM)...

<p>Chief Administrative Officer, Monica Maxwell, SPHR, SHRM-SCP discusses how employee well-being and engagement make a large impact on your hospital. Monica also reviews strategies for managing millennials and the importance of putting employees first. <br> <br /> This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward the...

Bullying between staff members can be hard to identify. Learn from Cheryl Latta, DoveLewis Human Resources Manager, about how to recognize bullying behaviors and prevent it from happening.

The job market has changed. Certified Veterinary Technicians are difficult to find and retain. In this article, Monica Maxwell discusses why CVT recruiting is so difficult and strategies to help clinics attract and retain the employees they have.

Certified Veterinary Technicians have become the mythical unicorns of the veterinary recruiting world. Portland, and most of the country, is...

Continuing from Staff Transition to Management: Part I, Cheryl Latta, DoveLewis Human Resources Manager, reviews common difficulties that new managers face and tips for making the most of your new promotion.

 

Making the transition to management can be extremely difficult. It’s hard enough to establish boundaries with co-workers that used to be your friends, let alone...

Cheryl Latta, DoveLewis Human Resources Manager, talks about the difficulties that can come with a promotion to management, and tips for handling new responsibilities.

Anthony Strode and Cy Torrey, DoveLewis Client Liaisons, discuss the importance of providing great client experiences through their new positions as Client Liaisons. Learn how they are taking customer service to the next level, and how you can incorporate similar elements into your hospital. Client Liaison Job Description

Being a veterinarian is exhausting, isn't it? We need to care about so many things!

I need to care about that blocked cat whose owners can't afford treatment. I need to care about that dog with pulmonary metastasis whose owners would go to the ends of the earth and pay any amount of money for him ... but we've reached the end of the road. I need to care about that stray cat dropped off...

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