Dealing with a pet’s death is hard, and can be even harder when children are involved. Kids may not understand the magnitude of their pet’s illness, the related expenses, or how to assess quality of life. During these times, you can help clients by giving them a few tips from Enid Traisman, MSW, CT, for communicating with kids about the death of a pet.

 

Parents faced with...

Veterinarians and technicians rely on one another every day to perform their jobs. Learn from veterinarian Christy Michael, BVMS, and Megan Brashear, CVT, VTS (ECC) about how to improve communication, simplify hospital processes, and have an overall better experience in day to day roles. <br></br> This talk is specifically RACE-approved for .5 Technician CE credit. <br />...

Guilt is a common feeling among participants in the DoveLewis Pet Loss Support Program. Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program reviews how to help those dealing with feelings of grief after losing a pet.

 

Guilt is a cognitive or an emotional experience that occurs when a person believes—accurately or not—that he or she has violated a...

Differences in titles and roles in the assistant team allow individuals to specialize in different departments and tasks, emphasizing individual strengths and helping to distribute resources appropriately between departments. Here at Dove, we have four different types of assistants. While all of the assistants have the same overarching job duties, the different titles direct the individuals...

March 1st is National Peanut Butter Lover’s Day, and peanut butter is a commonly used tool here at DoveLewis. To celebrate, we’re sharing 5 facts about peanut butter and 5 ways to use peanut butter in your hospital.

 

5 Facts About Peanuts and Peanut Butter

It takes about 540 peanuts into make a 12-ounce jar of peanut butter. Archibutyrophobia (pronounced A’-ra-kid-bu-...

Creating a training structure is a tedious, time consuming process, but it saves time and provides value for both you and your staff in the long run. Learn from Chief Administrative Officer Monica Maxwell, SPHR-SPC, about how to establish a training committee and give staff the foundation they need to succeed. <br> <br/> This course has been approved by the Certified Veterinary...

The country is dealing with record low unemployment rates.  Economically and for the citizens of the US, this is positive news.  For employers it does make hiring and retention more challenging. Employees are faced with a myriad of employment options.  Even if they are not actively seeking another position, they are barraged with opportunities to work at other places....

There are a lot of ways to communicate these days. Phone calls, text messages, instant messages, email, direct mail-- the list goes on. While it’s important to note how your clients prefer to be communicated with, it’s also important to remember that communicating with clients is different than communicating with your co-workers or friends. Here are a few tips for writing clear and concise...

Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how to incorporate different resources in your hospital for seamless communication. <br /><br /> To learn more about Sarah and the Medical Society of...

Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team should be aware of the complaint. While it’s impossible to avoid complaints, here are five tips that can make the interaction a little smoother and increase your chances of a positive outcome.

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