2020 has been full of uncertainly with both political unrest and COVID. In this lecture, Monica Maxwell, SPHR, SHRM-SCP, will discuss communication in the time of highly emotional stress. When clients and staff are at their breaking point, the smallest amount of conflict can escalate quickly. This lecture will include tips and tools to defuse, reset and help manage stress in a stressful world...

This lecture presented by Human Resources Manager Cheryl Latta, will discuss how to communicate in ways which result in your needs being met, as well as how to acknowledge when others need something of you. Cheryl will review how knowing your audience, actively listening, and communicating feedback are important communication aspects in any clinic. <br></br> This talk is...

Resilience helps us to work through challenges and empowers personal growth. Cultivating resilience through intentional effort is essential given the inherent stressors and challenges within veterinary medicine. This lecture presented by Debrah Lee, LSCW, will discuss strategies to support resilience using current knowledge around self-care, well-being and the impact of stress based on the...

What can staff do to help reassure clients about what is happening inside the clinic during a pandemic? In this lecture presented by Technician Becky Smith, CVT, VTS (Clinical Practice Canine/Feline) we will discuss how we can interact and educate clients on preventive care (including oral health, vaccines and monthly preventives) from a distance. <br></br> This talk is...

Humans are fallible. Humans make mistakes. And humans are at the core of veterinary medicine. That means that if we engage in the practice of caring for animals, errors will occur. That error might be getting client information wrong, misinterpreting a blood test, giving the wrong drug or the wrong dose. How we respond to those mistakes determines whether they are opportunities for positive...

As veterinary professionals, you take on an emotional burden of distressing situations of your animal patients and clients every day. Balint groups provide a safe environment to discuss with fellow veterinary professionals the stressors and rigors of clinical practice.

When a patient comes in with GI upset, the root cause of the issue can be difficult to determine. DoveLewis Technician Sarah Harris, CVT, VTS(ECC) reviews a few common questions she likes to ask owners in order to get the most helpful information.

The COVID-19 pandemic has drastically changed the way many of us do our jobs. While we are settling into new routines, Client Liaison Erin Neilon, reviews a few key communications tips for your clients and your team.

 

A lot has changed over the past few months when it comes to daily interactions with people. Do you hold the door open for someone? Do you sit next to...

From general practice to emergency medicine, brachycephalic patients can be challenging. Their unique anatomy makes them more vulnerable to certain conditions – like respiratory issues, cardiac illnesses and heat stress – and common procedures can, in some cases, lead to complications.

This overview discussion will offer a brief description of:

common anatomic abnormalities seen...

A short-and-sweet conference for busy vetmed pros. Registration is free for atdove members! <br></br> <b>Enter your promo code using the "Enter promo code" link when you select your ticket.</b>

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