How does grief differ when a pet is lost due to old age versus a sudden tragedy? Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program, reviews how clients may feel and react after losing a pet in each circumstance.

 

The death of a companion animal is painful, regardless of how it happens. The sudden death of a pet can be even harder to process when...

We’ve all had the thought after working with a client-- why didn’t you mention this earlier? Why am I just hearing about this now? This would have been nice to know an hour ago…

While it may be easy to blame the client, it’s important to remember you have control over these conversations. As medical professionals, we have a lot of medical knowledge. And, it’s likely that the client you...

Pressure and stress are factors that play a role in our jobs, everyday. Join Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, to learn about ways to manage pressure in any position at your hospital. <br /><br /> To learn more about Sarah and the Medical Society of Metropolitan Portland, click <a href="https://msmp.org/Sarah-Parker">here...

There are a lot of ways to communicate these days. Phone calls, text messages, instant messages, email, direct mail-- the list goes on. While it’s important to note how your clients prefer to be communicated with, it’s also important to remember that communicating with clients is different than communicating with your co-workers or friends. Here are a few tips for writing clear and concise...

A client’s personality can have a big impact on their communication style. Join Sarah Parker, CMA(AAMA), from the Medical Society of Metropolitan Portland, to learn about the different personality types, and how to avoid the five most common communication mistakes. <br /><br /> To learn more about Sarah and the Medical Society of Metropolitan Portland, click <a href="https...

Pet emergencies occur every minute of every day – but for our clients it is a singular monumental event. Pets are, in fact, family. They are family that like to eat socks, brawl in the street, enjoy an occasional pot brownie (double toxins), and can be talked into high risk activities by squirrels, but they are also family that cannot communicate with us about their needs and who share a deep...

Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how to incorporate different resources in your hospital for seamless communication. <br /><br /> To learn more about Sarah and the Medical Society of...

Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team should be aware of the complaint. While it’s impossible to avoid complaints, here are five tips that can make the interaction a little smoother and increase your chances of a positive outcome.

Listen...

<p>We may think that our communication style is crystal clear, but is it? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how we can minimize the barriers that happen in everyday communication.

<br /><br /> To learn more about Sarah and the Medical Society of Metropolitan Portland, click <a href="https://msmp.org/...

Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips for handling unhappy clients in the lobby.

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