Connie Christensen, CVT, reviews how to place prescription orders at human pharmacies.
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When clients are unsure how to describe their pet's behavior, it can be helpful to ask clarifying questions. Learn from Technician Training Specialist Jessica Waters-Miller, CVT, about how you can help describe vomiting and regurgitation behaviors to clients. <br><br/> atDove has an entire training plan of free videos dedicated to improving client compliance and education....
DoveLewis CSR Training Specialist, Birdie Gordon, discusses tips for setting up client expectations.
“People go where they feel welcome but stay where they feel valued.”
The pandemic has disrupted the veterinary industry in ways that most of us couldn’t imagine. Individual clinics have had to make tough decisions for themselves about things like curbside vs in-...
DoveLewis CSR Training Specialist, Birdie Gordon, reviews how to establish and maintain trusting relationships with clients over the phone.
During the pandemic, we have struggled (and often failed) to maintain the same quality of communication that our clients expect and deserve from us. Our patient volume has skyrocketed and so has the demand for client communication....
DoveLewis Criticalist Ladan Mohammad-Zadeh, DVM, DACVECC walks through how to discuss respiratory rate and distress in feline patients with clients. atDove has an entire training plan of free videos dedicated to improving client compliance and education. Click here to watch more videos like this!
Clients receive a lot of information during their pet's veterinary visit. That's why as a veterinary professionals, it's critical to provide clear instructions to owners either in-person, or over the phone. So whether you are looking to improve your discharge instructions, or want to share instructional videos with your own clients, atDove can help! We have an entire training plan of free...
When working with a client that has concerns or complaints, documentation is more important than ever. Learn from Client Relations Specialist Rena Alexander about how DoveLewis implemented a client grievance form for these situations.
Online review platforms are a part of veterinary clinics like never before. Learn from Brand Marketing Specialist Molly Laird, and Client Relations Specialist Rena Alexander, about how DoveLewis is managing negative reviews during COVID-19.
At DoveLewis, we are seeing more exotic patients than ever before. Lean from Patient Care and Educational Specialist Sarah Harris, CVT, VTS(ECC) about gathering patient history and triage tips for exotic species.
In the second video of the B.A.R on the Floor series, Veterinary Well-being Program Director Debrah Lee discusses recognizing ways to expand your window of tolerance. <br /> <a href="/sites/atdove.org/files/publicFiles/Additional%20Resources%20-%20Expanding%20Your%20Window%20of%20Tolerance.pdf" style=" background: #0CA04F; color: #ffffff; font-size: 85%;...
