There are a lot of ways to communicate these days. Phone calls, text messages, instant messages, email, direct mail-- the list goes on. While it’s important to note how your clients prefer to be communicated with, it’s also important to remember that communicating with clients is different than communicating with your co-workers or friends. Here are a few tips for writing clear and concise...

A client’s personality can have a big impact on their communication style. Join Sarah Parker, CMA(AAMA), from the Medical Society of Metropolitan Portland, to learn about the different personality types, and how to avoid the five most common communication mistakes. <br /><br /> To learn more about Sarah and the Medical Society of Metropolitan Portland, click <a href="https...

Pet emergencies occur every minute of every day – but for our clients it is a singular monumental event. Pets are, in fact, family. They are family that like to eat socks, brawl in the street, enjoy an occasional pot brownie (double toxins), and can be talked into high risk activities by squirrels, but they are also family that cannot communicate with us about their needs and who share a deep...

Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how to incorporate different resources in your hospital for seamless communication. <br /><br /> To learn more about Sarah and the Medical Society of...

Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team should be aware of the complaint. While it’s impossible to avoid complaints, here are five tips that can make the interaction a little smoother and increase your chances of a positive outcome.

...

<p>We may think that our communication style is crystal clear, but is it? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how we can minimize the barriers that happen in everyday communication.

<br /><br /> To learn more about Sarah and the Medical Society of Metropolitan Portland, click <a href="https://msmp.org/...

Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips for handling unhappy clients in the lobby.

We learned recently that some local emergency hospitals are sending their patients to DoveLewis in an attempt to manage their own caseloads. We get it—when you combine factors like a national hiring shortage and our pet-friendly community, some days feel unmanageable. It’s on those days that our teams are most proud of our promise to never close. We meet the wave of incoming patients head on,...

As the holidays are approaching, Enid Traisman, MSW, CT, and Director of the DoveLewis Pet Loss Support Program, reviews ways that you can honor your pet during the holiday season. These tips can also be shared with clients who may have recently lost a pet.

 

“Happy holidays!” That’s the greeting we hear often during this time of year. But if you are grieving the loss of...

Bullying between staff members can be hard to identify. Learn from Cheryl Latta, DoveLewis Human Resources Manager, about how to recognize bullying behaviors and prevent it from happening.

Pages