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Article
Risky Business: Identifying at risk patients in the ICU
“How do you know when a patient in your ICU is going to die? Is there a sixth sense or a tingle that precedes a patient’s passing? ” It’s a question we’ve all been asked as technicians working in…
Video
How Long is the Wait Time?!: Setting Accurate Expectations for Clients
Working in veterinary medicine, we know that setting accurate expectations is important to providing care to our clients. But what happens when even we don't know what to expect? In this lecture with Client Experience Training Specialist Breanna…
Video
The Art of Giving Bad News
Delivering bad news is something that we face in daily life. In veterinary medicine, bad news can range from costs of care, timelines for care, and the often-true fact that little can be done for a beloved friend. In this lecture presented by…