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Staff Recruiting
Monica Maxwell, SPHR, discusses tips for successful staff recruiting including where to advertise, interviewing tips, and reference checks on potential employees.
Cleaning Exam Rooms
DoveLewis technician assistant, Amy Lacey, describes the procedure for cleaning an exam room before the next patient arrives.
Finding Your Management Strengths
Monica Maxwell, SPHR, discusses the strengths and weaknesses of different personality types and how they affect both communication and management. Finding your strengths and recognizing your weaknesses as a manager can propel you to stronger…
Severe Pododermatitis
In this video, Lee Herold, DVM, DACVECC, describes a case of severe dermatitis in a dog in the ICU. Diagnosis and treatment of this care are discussed.
Canine Bacterial Cholangiohepatitis
Clinical case A 9-year-old spayed female 9.1 kg American Eskimo was referred for further evaluation of elevated liver enzymes. She was initially seen by her primary care veterinarian with an acute…
Unblocking a Cat
Lee Herold, DVM, DACVECC, demonstrates how to perform a urinary deobstruction in a cat. Different types of urinary catheters, placement, securing the catheter, and placement radiographs are discussed.
Working in a Fishbowl Environment
Client Service Representative at DoveLewis, Kaitlyn Sanborn, talks with Monica Maxwell, SPHR, about the challenges of always being “on” while working at the front desk in full view of clients. Communication ideas between the front and back staff are…
Patient Confidentiality
Client Service Representative at DoveLewis, Kaitlyn Sanborn, and Monica Maxwell, SPHR, discuss the patient confidentiality policy in the hospital and how to go about educating clients to this policy.
