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Appointment Flow
Views: 15285 - Comments: 7
Brittany Carey and Henry Struzik, on location at Pearl Animal Hospital, describe the flow of appointments and delineation of duties. From obtaining a weight to basic history and vitals, defining these duties allows them to work efficiently throughout the day.
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Brittany Carey
Enrolled: 05/2013
Henry Struzik
Enrolled: 04/2013
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Scheduling new client/patient appointments for an hour is a great idea.
First thing I noticed was Brittany's professionalism. I like the idea of standing at the reception desk rather then sitting. It gives the appearance that the staff are in a better posture and ready to assist others:)
This is a wonderful example of the flow of appointments at any hospital. It definitely resembles ours! Great job with this video!
I like this video because I can show it to my whole staff not just a certain group of staff. Very nice video.
I also agree that Brittany was very professional. I always try to stand up and greet our clients and furry patients. Somehow, I feel it's more genuine this way. Great video. A lot of great communication.
This hospital shows great example off how the flow off appointments are a ease. It minimises the mad rush and stress it could put on the staff members and customers/patients.
I like the idea of using dry erase sheets at each room to communicate the Hx of the patients. In a small practice this would save on expense and the environment.