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Client Call Backs
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Joanie Abrams, CVT, VTS(ECC), discusses how client call backs are performed at the hospital and our philosophy for follow up in the ER.
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Joanie Abrams
CVT VTS(ECC)
Enrolled: 08/2011
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How do you record your client callbacks? Is this done through your practice software or your phone system?
Thanks!
Jessica - We use a practice software (Cornerstone) for all of our messages. The program compiles our list of call backs each day and provides us with a place to record our phone conversations attached to the patient record.
Do you schedule or allot time for the technicians to make these call backs, have them do them intermittently throughout the day as they find time, or have time set aside for administrative tasks that these then get grouped with?
Hi Gretchen,
Generally we have technicians make these call backs intermittently throughout the day as things slow down and they are able. We do on occasion set aside some time for them when the technicians have not been able to get to them, because it is important to stay current. We do our best to make sure that every patient is followed up with in a timely manner, so that we can ensure the patients are doing well.