De-Escalating Clients in a Busy Lobby

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Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips for handling unhappy clients in the lobby.

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Cy Torrey's picture
Cy Torrey

Enrolled: 11/2017

Rena Alexander's picture
Rena Alexander

Enrolled: 06/2016

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