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Dealing with Difficult Clients

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DoveLewis Client Service Representative, Kaitlyn Sanborn, sits down with Monica Maxwell, SPHR, to discuss the various stresses on clients in emergency situations, and to talk about best practices for diffusing difficult clients.

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Monica Maxwell's picture
Monica Maxwell

SPHR

Enrolled: 08/2011

Kaitlyn Sanborn's picture
Kaitlyn Sanborn

Enrolled: 03/2013

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Cathy Davis's picture

Communication with the clients, especially when there are long wait times, is especially helpful. I also like to approach our disgruntled clients with a smile and thank them for their patience and understanding before they have a chance to complain.