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Hiring Right the First Time

Views: 4398 - Comments: 3

Monica Maxwell, SPHR, gives tips and advice on how to properly research and interview candidates to make sure you get the right fit for your practice.

This talk is specifically RACE-approved for one DVM or Technician CE credit.

This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward the continuing education requirement for the Certified Veterinary Practice Manager (CVPM) program offered by the Veterinary Hospital Managers Association (VHMA).

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Monica Maxwell's picture
Monica Maxwell


Enrolled: 08/2011

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April Yates's picture

Wow! I thought this video was great! I do find myself running out of interview questions sometimes, what are some of your favorite questions in addition to what you went over in the video? (BTW- I had a chance to use some of the questions you had for references, and it worked GREAT! Really got people talking)

Monica Maxwell's picture

Thanks April! A few of my new favorite questions are:
A client brings in a frenchie puppy presenting with diarrhea and vomiting. It is determined the puppy have parvo. The clients just spent $2,800 getting the puppy from a breeder and they are devastated as they spent their saving on the puppy. How do you handle the conversation with the client?
Follow-up: The client is weighing their options, when you go back to the treatment floor the staff is really upset as they feel the clients were irresponsible for buying the puppy from a breeder and they also feel they were stupid for not thinking about the financial implications of getting a puppy. How would you handle this conversation from your colleagues?

Assume you have a long-term patient who you have seen decline over the last several months. In your opinion the patient’s quality of life is poor and the best option may be to say goodbye. The owner wants to continue to do everything possible to keep their pet alive. How would you deal with this?

What motivates you to do your best on the job? On the flipside, what drains you?

How would you describe the overall standard of care in your last position? Explain how you would describe a “high standard of care” and how you ensure your patients receive this.

Happy interviewing and feel free to share your favorites!


Julie Gilroy's picture

Resently I listened to this lecture. I teach Animal Health at a high school in California. The class creates a portfolio. I enjoyed hearing your steps for the interview process and plan to use this while teaching. Currently I use a general job application. I like how you add the essay questions. Is it possible to share an on line form of your application? Julie Gilroy