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Keeping Track of Clients (ER)

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DoveLewis CSRs (Client Service Representatives) give their methods for keeping track of where clients are both physically (exam room vs lobby vs on the phone) and emotionally. Methods for communicating between the front desk and the back staff are mentioned. While this information is geared towards client care in an emergency setting, these techniques can be used by anyone who works with clients. 

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Kaitlyn Sanborn's picture
Kaitlyn Sanborn

Enrolled: 03/2013

Jazz McGinnis's picture
Jazz McGinnis

Enrolled: 03/2013

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