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New Client Orientation

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On location at Pearl Animal Hospital, Henry Struzik explains the process for welcoming new clients or new patients to the practice. An emphasis on preventive care, dentistry, and creating good habits is discussed as well as contents of ‘new pet kits’. 

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Henry Struzik's picture
Henry Struzik

Enrolled: 04/2013

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Jessie Merritt's picture

Good stuff Henry! In those one hour puppy and kitten appointments; how much time does the DVM spend in that appointment Vs the Technician?

Henry Struzik's picture

Thanks Jessie! For new clients, especially puppy and kitten appointments, we try to be thorough without the client feeling rushed. Most times, the Technician spends about 15 minutes total on patient history and client education, leaving the rest for the DVM exam. Of course, there are always exceptions! ;-)