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Phone Triage

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Monica Maxwell, SPHR, sits down with Client Service Representative, Kaitlyn Sanborn, to discuss how the front desk handles phone triage and when to involve the technician team with answering medical questions over the phone.

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Megan Brashear's picture
Megan Brashear

CVT VTS(ECC)

Enrolled: 07/2011

Kaitlyn Sanborn's picture
Kaitlyn Sanborn

Enrolled: 03/2013

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