Phone Triage
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Monica Maxwell, SPHR, sits down with Client Service Representative, Kaitlyn Sanborn, to discuss how the front desk handles phone triage and when to involve the technician team with answering medical questions over the phone.
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Contributors
Megan Brashear
CVT VTS(ECC)
Enrolled: 07/2011
Kaitlyn Sanborn
Enrolled: 03/2013
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