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Sandbox Wars

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Petty arguments between staff can sometimes make you feel like you’re back in the sandbox fighting over toys. Monica Maxwell, SPHR, helps you identify problem personalities and gives tips on how to deal with these sandbox wars.

This talk is specifically RACE-approved for one DVM or one Technician CE credit.

This course has been approved by the Certified Veterinary Practice Manager Board as applicable toward the continuing education requirement for the Certified Veterinary Practice Manager (CVPM) program offered by the Veterinary Hospital Managers Association (VHMA).

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Monica Maxwell's picture
Monica Maxwell

SPHR

Enrolled: 08/2011

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Ashley Burch's picture

I love how objective, respectful and kind you are with your employees. I hope I get a manager like you.
I am a person who cries and gets hurt even though I know the person didnt mean to hurt me, they probably were just stressed. I want to take things less personally. What thought processes do people go through to acknowledge that and not be hurt by a sharp tone or impatience?
(I know its a strange question, but I am a "super feeler.")

Monica Maxwell's picture

Thank you for your kind compliment! I think they key to not taking feedback personally is beginning to understand how you process and feel and how it compares to others. Often we are simply approaching things differently and the more we understand about one another the less weird that feels. Email me at Dove and we can talk more about strategies. I can send you some tools.