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When Everything Is an Exclamation Point: How to Communicate Effectively in Times of High Emotional Stress
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2020 has been full of uncertainly with both political unrest and COVID. In this lecture, Monica Maxwell, SPHR, SHRM-SCP, will discuss communication in the time of highly emotional stress. When clients and staff are at their breaking point, the smallest amount of conflict can escalate quickly. This lecture will include tips and tools to defuse, reset and help manage stress in a stressful world.This talk is specifically RACE-approved for 1 DVM or Technician CE credit.
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Monica Maxwell
SPHR
Enrolled: 08/2011
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