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New Client Orientation
On location at Pearl Animal Hospital, Henry Struzik explains the process for welcoming new clients or new patients to the practice. An emphasis on preventive care, dentistry, and creating good habits is discussed as well as contents of ‘new pet kits…
Thoracic Trauma Following Coyote Attack
An eight-year-old spayed Yorkshire terrier was referred for continued care following an early morning coyote attack. She was ambulatory after being rescued by her owner, but had full-thickness bite…
Laryngeal Tie-Back (Post-Op)
After laryngeal tie-back surgery, patients need special attention and care to avoid complications such as aspiration pneumonia. Megan Brashear, CVT, VTS (ECC), talks about how to care for these patients, and why it's so important to follow these steps…
Strategic Hiring
Monica Maxwell, SPHR, talks about how to hire the right fit for the position using strategic hiring techniques. In this video, hiring for the front desk is discussed.
Isolation in the ICU
Rachel Kinney, CVT, VTS (ECC), discusses DoveLewis’ protocol for treating infectious disease patients (in this case kennel cough/pneumonia dependent on oxygen therapy) within the ICU.
Client Care
From opening the front door for clients to remembering first names, Pearl Animal Hospital is serious about providing top notch care to their clients. In this video, Cheryl Latta and Brittany Carey discuss how they provide that care and necessary…
Harassment Training
Monica Maxwell, SPHR, explains the different types of workplace harassment. The importance of harassment training in your veterinary practice and how to conduct that training is discussed.
Indwelling Chest Tube for Drainage and Lavage
Lee Herold, DVM, DACVECC, talks DoveLewis veterinary intern Glynis McCorkle through placing bilateral chest tubes in a cat diagnosed with pyothorax. Once the chest tube is placed, Dr. Herold explains thoracic lavage via the chest tube.
Discharge Instructions
On location at Pearl Animal Hospital, Henry Struzik, CVT, talks about the importance of discharge instructions. From “before and after” photos to written instructions, we learn the best way to make sure client compliance happens when patients go home…
Idiopathic Thrombocytopenia Purpura (ITP)
Idiopathic Thrombocytopenia Purpura (ITP) is often an immune-mediated disease causing uncontrolled bleeding in veterinary patients. Megan Brashear, CVT, VTS (ECC), discusses the common clinical signs of ITP and some of the treatments for it. This…
Workplace Drug Testing
Monica Maxwell, SPHR, explains the hows and whys of workplace drug testing. Because veterinary hospitals carry controlled substances, this is an important topic to be aware of.
Constant Rate Infusion (CRI) Preparation
Megan Brashear, CVT, VTS (ECC), demonstrates the proper technique for preparing a constant rate infusion (CRI) of medication.
Phone Service
Cheryl Latta and Brittany Carey, on location at Pearl Animal Hospital, discuss their etiquette for answering the phone at the front desk, putting clients on hold, and adding the personal touch to their communications.
Tips for Handling Small Dogs
Nothing strikes fear in the hearts of the veterinary staff as when facing a snarling Chihuahua in the lobby. I know many of us would rather work with a large guard breed than a tiny ferocious one.…
Rabbit Anesthesia
Mark Burgess, DVM, of Southwest Animal Clinic discusses anesthesia in rabbits. How to handle rabbits pre-anesthesia, what to be careful of during induction, and anesthesia monitoring techniques are mentioned.