Risky Business: Identifying at risk patients in the ICU

“How do you know when a patient in your ICU is going to die? Is there a sixth sense or a tingle that precedes a patient’s passing? ” It’s a question we’ve all been asked as technicians working in…

How Long is the Wait Time?!: Setting Accurate Expectations for Clients

Working in veterinary medicine, we know that setting accurate expectations is important to providing care to our clients. But what happens when even we don't know what to expect? In this lecture with Client Experience Training Specialist Breanna…

The Art of Giving Bad News

Delivering bad news is something that we face in daily life. In veterinary medicine, bad news can range from costs of care, timelines for care, and the often-true fact that little can be done for a beloved friend. In this lecture presented by…

Confident Communication with Clients: Engaging Owners in Patient Care

Caring for patients is truly a collaborative effort with clients. As technicians, our role is critical to ensuring that patients receive the best care not only while they are in the hospital, but especially once they leave. In this lecture presented…

You're So Vein; You Probably Think This Talk is About You

Venous access is a primary skill practiced by all technicians. One-size-fits-all approach does not account for patient variability, comfort, and longevity. In this lecture presented by Surgery Technician Joanie Abrams CVT, VTS (ECC), attendees can…