Communicating with Clients in Crisis

Client Service Representative, Beth Ann Flick, discusses tips for communicating with clients who are experiencing a stressful emergency with their pet.

Importance of Blood Typing

Blood Bank Director at DoveLewis, Jill Greene, CVT, discusses the importance of blood typing, with or without a previous transfusion, and the types of blood available.

Taking Payments and Closing Books

Client Service Representative at DoveLewis, Kaitlyn Sanborn, discusses best practices on taking payments and closing books at the end of your shift.

 

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Terminations: Breaking up Is Hard to Do

Terminating an employee can be one of the most difficult decisions you as a practice manager or clinic owner have to make. In this session, Monica Maxwell, SPHR, explains why terminating toxic employees is critical to your clinic's success and culture…

Ethylene Oxide Gas Sterilizer Operation

Surgery Assistant at DoveLewis, Anna Streitz, demonstrates how to operate an Anprolene® Ethylene Oxide (EtO) Gas Sterilizer.

Heartworm Prevention

Caryn Reynolds, DVM, DACVIM (cardio), discusses heartworm disease and the epidemiological changes of the disease over the past 3 years.

Caudectomy in the ER

In the emergency room, we often encounter tail injuries that require caudectomy, or tail amputation. Trauma is the most common reason for caudectomy in the ER. Skin and soft tissue wounds, including…