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Appointment Flow
Brittany Carey and Henry Struzik, on location at Pearl Animal Hospital, describe the flow of appointments and delineation of duties. From obtaining a weight to basic history and vitals, defining these duties allows them to work efficiently…
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Client Communications and Triage
Megan Brashear, CVT, VTS(ECC), explains the importance of gaining owner trust during the triage process. By remembering to communicate with the client, technician value can be established and owner comfort increased while they wait to see a…
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