Find Your Training Content
Keeping Track of Clients (ER)
DoveLewis CSRs (Client Service Representatives) give their methods for keeping track of where clients are both physically (exam room vs lobby vs on the phone) and emotionally. Methods for communicating between the front desk and the back staff are…
Greeting and Updating Clients (ER)
DoveLewis CSRs (Client Service Representatives) discuss the importance of reading body language and techniques for keeping clients comfortable and updated on their pet’s status. While this information is geared towards client care in an emergency…
Continuous Renal Replacement Therapy (CRRT)
Lee Herold, DVM, DACVECC, discusses the concepts of veterinary CRRT (Continuous Renal Replacement Therapy). The basics of the machine and filter, anticoagulation therapy, and patient monitoring are discussed as well as managing these patients in the…