Find Your Training Content
Search, filter and sort the hundreds of videos, lectures and articles so you can find exactly what you’re looking for.
Keeping Track of Clients (ER)
DoveLewis CSRs (Client Service Representatives) give their methods for keeping track of where clients are both physically (exam room vs lobby vs on the phone) and emotionally. Methods for communicating between the front desk and the back staff are…
You have been assigned this activity.
Greeting and Updating Clients (ER)
DoveLewis CSRs (Client Service Representatives) discuss the importance of reading body language and techniques for keeping clients comfortable and updated on their pet’s status. While this information is geared towards client care in an emergency…
You have been assigned this activity.