Snake Intubation

DoveLewis Veterinarian Kelly Flaminio, DVM, reviews how to safely intubate a ball python snake.

Handling Controlled Substances in the ER

DoveLewis Exotics Technician Jamie Michaelis, CVT, reviews the important steps and precautions to take when handling controlled substances on the ER floor.

Safety Considerations for Non-Rebreathers

DoveLewis Technician Sarah Harris, CVT, VTS (ECC) reviews important safety considerations to keep in mind when using a non-rebreather setup.

Anesthetic Breathing Circuit Options

DoveLewis Technician Sarah Harris, CVT, VTS (ECC) reviews the different anesthetic breathing options for veterinary patients.

Bain Block Non-Rebreather Setup

DoveLewis Technician Sarah Harris, CVT, VTS (ECC) reviews how to set up a nonrebreathing Bain style circuit block.

Stool Sample Collection Methods

Megan Urton, Manager of the DoveLewis Assistant Team, reviews three methods for obtaining a fecal sample from a canine patient.

Isolation Protocol: Technician and Technician Assistant Duties

DoveLewis Technician Sarah Harris, CVT, VTS (ECC) and Technician Assistant Brooke Smith, review how to keep humans and patients safe by following isolation protocols. This video include proper PPE, transferring patients from different locations, and…

Establishing Healthy Boundaries with Clients

Learn from Client Relations Specialist Rena Alexander and Client Experience Lead Micayla Ross about how to establish safe, healthy boundaries with clients in the workplace.

Tips for Handling Frustrated Clients as a New CSR

When a client is frustrated or becomes escalated, it can be challenging for even the most experienced team members to create a game plan. In this video, Client Relations Specialist Rena Alexander and Client Experience Lead Micayla Ross discuss tips…

Improving the Lobby Experience for Clients

Client Experience Training Specialist Breanna Gordon and Client Experience Manager Erin Erck review daily tips for improving the lobby experience for clients.