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Anesthetic Breathing Circuit Options
DoveLewis Technician Sarah Harris, CVT, VTS (ECC) reviews the different anesthetic breathing options for veterinary patients.
Bain Block Non-Rebreather Setup
DoveLewis Technician Sarah Harris, CVT, VTS (ECC) reviews how to set up a nonrebreathing Bain style circuit block.
Stool Sample Collection Methods
Megan Urton, Manager of the DoveLewis Assistant Team, reviews three methods for obtaining a fecal sample from a canine patient.
Isolation Protocol: Technician and Technician Assistant Duties
DoveLewis Technician Sarah Harris, CVT, VTS (ECC) and Technician Assistant Brooke Smith, review how to keep humans and patients safe by following isolation protocols. This video include proper PPE, transferring patients from different locations, and…
Establishing Healthy Boundaries with Clients
Learn from Client Relations Specialist Rena Alexander and Client Experience Lead Micayla Ross about how to establish safe, healthy boundaries with clients in the workplace.
Tips for Handling Frustrated Clients as a New CSR
When a client is frustrated or becomes escalated, it can be challenging for even the most experienced team members to create a game plan. In this video, Client Relations Specialist Rena Alexander and Client Experience Lead Micayla Ross discuss tips…
Improving the Lobby Experience for Clients
Client Experience Training Specialist Breanna Gordon and Client Experience Manager Erin Erck review daily tips for improving the lobby experience for clients.
How to Handle Challenging Client Requests
Birdie: Hi, my name is Birdie and I'm the Training Specialist for the Client Experience Team here at DoveLewis. Erin: Hi, my name is Erin and I'm the Client Experience Manager at DoveLewis. And…
Phrases for De-escalating Clients
Client Relations Specialist Rena Alexander and Client Experience Lead Micayla Ross review a few simple phrases that can be used to de-escalate clients.
