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Personality Types and Common Communication Mistakes
A client’s personality can have a big impact on their communication style. Join Sarah Parker, CMA(AAMA), from the Medical Society of Metropolitan Portland, to learn about the different personality types, and how to avoid the five most common…
Communication in Crisis: What Clients Go Through in an Emergency
Pet emergencies occur every minute of every day – but for our clients it is a singular monumental event. Pets are, in fact, family. They are family that like to eat socks, brawl in the street, enjoy…
Resources for Seamless Client Communication
Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how to incorporate…
Handling Client Complaints
Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team should be…
Barriers to Effective Communication
We may think that our communication style is crystal clear, but is it? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how we can minimize the barriers that happen in everyday communication. To learn more…
De-Escalating Clients in a Busy Lobby
Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips for handling unhappy clients in the lobby.
Preparing for a Snake Physical Exam
Snakes can be easily stressed, and are sensitive to oils on our skin such as lotions and perfumes. Learn from Senior Technician Supervisor Sarah Harris, CVT, VTS (ECC) about how to safely prepare for a snake exam in your hospital.
Cleaning an Isolation Exam Room
An isolation exam room needs to be treated with extra care to ensure that containments are not spread between patients. Learn from Megan Urton, Technician Assistant Manager, about how to safely clean an isolation exam room.
Assembling a Simple Major Pack
Getting instruments cleaned, sterilized, and organized is crucial in any veterinary hospital. Learn from Bobbie Lucas, Surgery Technician Assistant, about the correct way to assemble a simple major pack. Download Surgical Pack List
