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When Clients Go Too Far: Utilizing Client Grievance Forms
When working with a client that has concerns or complaints, documentation is more important than ever. Learn from Client Relations Specialist Rena Alexander about how DoveLewis implemented a client grievance form for these situations.
When Everything Is an Exclamation Point: How to Communicate Effectively in Times of High Emotional Stress
2020 has been full of uncertainly with both political unrest and COVID. In this lecture, Monica Maxwell, SPHR, SHRM-SCP, will discuss communication in the time of highly emotional stress. When clients and staff are at their breaking point, the…
When Good Organs Go Bad – Pancreatitis
The pancreas lives in the cranial abdomen close to the stomach and duodenum. With a right and left limb, this organ plays both endocrine and exocrine roles and is vital to nutritional function. The…When the Bad Gets Worse: Oncologic Emergencies
Cancer is a common and often fatal diagnosis in veterinary medicine. However, cancer isn’t the death sentence it once was. More and more owners are seeking treatment for their pets because they not only tolerate cancer treatments, but they often are…
When the Unblocking Gets Tough
Feline urethral obstruction is a common complication of feline lower urinary tract disease. Approximately 12% of cats have metabolic derangements, which along with severe dehydration can cause…When Thrombosis Gets Complicated
Coagulation is a protective mechanism to prevent excessive hemorrhage following trauma. However, regulatory mechanisms are normally in place to control the timing and extent of the clotting process.…When to Refer to Rehabilitation
Mandi Blackwelder, DVM CCRP, discusses how to determine patients to refer to rehabilitation and when.Who’s Hungry? Getting Nutrition into Our Patients
Nutrition in hospitalized patients is often overlooked in the early hours of illness. With blood work to run and radiographs to take, diarrhea to clean up and blood pressures to measure we forget…Working in a Fishbowl Environment
Client Service Representative at DoveLewis, Kaitlyn Sanborn, talks with Monica Maxwell, SPHR, about the challenges of always being “on” while working at the front desk in full view of clients. Communication ideas between the front and back staff are…
Working Well Under Pressure
Pressure and stress are factors that play a role in our jobs, everyday. Join Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, to learn about ways to manage pressure in any position at your hospital. To learn more about…
Workplace Bullying
Bullying between staff members can be hard to identify. Learn from Cheryl Latta, DoveLewis Human Resources Manager, about how to recognize bullying behaviors and prevent it from happening.Workplace Drug Testing
Monica Maxwell, SPHR, explains the hows and whys of workplace drug testing. Because veterinary hospitals carry controlled substances, this is an important topic to be aware of.
Workplace Grief - Making a Memorial Table
March is Wellness Month at DoveLewis! Join Enid Traisman, Pet Loss Support Director, and Chelsea Lincoln, Special Accounts Coordinator, to learn about creating memorial tables to support your colleagues. Download Supplies List
Workplace Safety Committee
Safety Manager at DoveLewis, Coby Richter, DVM, DACVS, discusses the OSHA regulations for a workplace safety committee, and gives tips for staff compliance when it comes to participating in safety.
Workplace Safety Program
DoveLewis staff surgeon and safety manager Coby Richter, DVM DACVS discusses the OSHA regulations for a workplace safety program, and outlines the safety structure in place at DoveLewis.
Worms Gone Wild
A 7 ½ year old neutered male pit bull terrier was examined by his regular veterinarian for a 5 day history of a “swollen” abdomen. The abdominal distention had progressed during this time and was…Wound Clip and Clean
Megan Brashear, CVT, VTS(ECC), discusses proper technique for how to clip, clean, and flush minor wounds sustained by a dog after a dog fight. Wound irrigation solutions are briefly discussed.